How To Build a People-First Plumbing and HVAC Business

How To Build a People-First Plumbing and HVAC Business

Anthony Mound is the Owner and Master Plumber at Trust 1 Services, a Massachusetts plumbing and HVAC contracting company. Under his leadership, the company has grown into a trusted local provider, offering services such as pipe and drain work, HVAC installation and repair, and maintenance membership plans. Anthony has over 10 years of experience as a plumber. In this episode… Building a successful home service business takes more than technical skill — it requires the right people, a strong culture, and a commitment to earning customer trust. So how can leaders in the trades build teams that deliver great work while continuing to grow? According to plumbing and HVAC business owner Anthony Mound, the answer starts with hiring for character and training for skill. Technicians must be honest, coachable, and customer-focused before anything else. Anthony recommends investing in training, creating clear career paths, using core values to guide hiring and retention, and building a culture where mistakes become learning opportunities. By supporting employees, business owners can improve customer experiences and strengthen long-term teams. In this episode of Everyday Comfort, Chad Franzen of Rise25 hosts Anthony Mound, Owner of Trust 1 Services, to discuss building a people-first plumbing and HVAC business. Anthony shares the importance of character in hiring, how employee culture affects customer service, and why ongoing training helps teams adapt to AI, code changes, and new industry standards.

Rodent Control Tips for Homeowners: Prevention, Cleanup, and Exclusion

David Dorfman is the Co-owner of Rodents Stop, an independent, family-owned Southern California rodent cleanup and control company. Rodents Stop focuses on rodent treatment, exclusion, cleanup, attic cleaning, and decontamination, with an emphasis on natural, pet-safe solutions. David works alongside his father on initial inspections, helping customers identify entry points and pursue long-term rodent prevention solutions. In this episode… Rodents are often treated like a nuisance that can be solved with a few traps, but the real issue usually runs deeper. Noises in the attic, chewed wires, droppings, and recurring activity can all point to a problem that has been developing for months. What does it take to stop rodents from coming back? David Dorfman's answer is to solve the source of the problem, not just catch what's visible. As a rodent control and cleanup expert, he explains that homeowners should seal entry points first, then remove scent trails that help rodents navigate, and finally trap whatever remains inside. David also advises homeowners not to wait once they see signs of activity, since delayed action can lead to contaminated insulation, damaged wiring, and more aggressive infestations. Prevention and proper exclusion are more effective than relying on ongoing trap services. In this episode of Everyday Comfort, Anthony Mound sits down with David Dorfman, Co-owner of Rodents Stop, to talk about effective rodent prevention and cleanup. David discusses how Rodents Stop differs from traditional exterminators, the importance of cleaning attics and crawl spaces, and how dog owners can reduce the risk of rodent problems.

Mass Save Explained: Benefits, Misconceptions, and What Homeowners Need To Know

Anthony Mound is the Owner and Master Plumber at Trust 1 Services, a Massachusetts plumbing and HVAC contracting company. Under his leadership, the company has grown into a trusted local provider, offering services such as pipe and drain work, HVAC installation and repair, and maintenance membership plans. Anthony has over 10 years of experience as a plumber. In this episode… Energy efficiency programs promise savings, sustainability, and smarter home upgrades — but are they really as straightforward as they seem? Between rebates, financing offers, and evolving requirements, homeowners often find themselves navigating a maze of information. So how can you tell if these programs truly benefit you or just add complexity? HVAC expert Anthony Mound says that it depends on your goals. Programs like Mass Save are ideal for homeowners prioritizing long-term efficiency and reducing environmental impact over upfront cost savings. Anthony advises conducting thorough research since rebates rarely cover the full expense, and upgrades like electrical panels can add significant costs. Weigh the pros and cons carefully and choose solutions based on your home's specific needs rather than incentives alone. In this episode of Everyday Comfort, Chad Franzen of Rise25 hosts Anthony Mound, Owner of Trust 1 Services, to discuss Mass Save and its impact on homeowners. Anthony talks about how the program promotes electrification, common misconceptions about rebates, and the financial considerations of upgrading to energy-efficient systems.

How HVAC Membership Plans Help Homeowners Save Money and Avoid Costly Repairs

Anthony Mound is the Owner and Master Plumber at Trust 1 Services, a Massachusetts plumbing and HVAC contracting company. Under his leadership, the company has grown into a trusted local provider, offering services such as pipe and drain work, HVAC installation and repair, and maintenance membership plans. Anthony has over 10 years of experience as a plumber. In this episode… Homeowners don't always think about their plumbing or HVAC systems until something goes wrong — and by then, the costs and stress can add up quickly. Preventative care is a smart idea, but many people still delay it or question its value. How can homeowners stay ahead of costly repairs while saving money in the long term? According to home services expert Anthony Mound, the key is consistency and proactive care. He emphasizes the importance of routine maintenance — like annual system cleanings and descaling — to keep equipment running efficiently and avoid unexpected breakdowns. Anthony also recommends taking advantage of discounts and membership plans. Staying informed and addressing minor issues early can prevent major expenses and extend the life of home systems. In this episode of Everyday Comfort, Chad Franzen of Rise25 hosts Anthony Mound, Owner of Trust 1 Services, to discuss membership plans for home maintenance. Anthony outlines plan benefits and pricing, the importance of routine maintenance like descaling, and how proactive service helps prevent costly repairs.

Top Spring Maintenance Tasks To Protect Your Home After Winter

Anthony Mound is the Owner and Master Plumber at Trust 1 Services, a Massachusetts plumbing and HVAC contracting company. Under his leadership, the company has grown into a trusted local provider, offering services such as pipe and drain work, HVAC installation and repair, and maintenance membership plans. Anthony has over 10 years of experience as a plumber. In this episode… Spring is a great time to open the windows, enjoy warmer weather, and get your home ready for the months ahead. Yet after a long winter of snow, freezing temperatures, and heavy moisture, many homes have hidden issues waiting to surface. What simple maintenance steps can homeowners take now to prevent costly repairs later? Plumbing and HVAC expert Anthony Mound recommends starting with the basics. This includes testing your sump pump before spring rains arrive, since a malfunction can quickly lead to basement flooding. Anthony also suggests clearing gutters so rainwater flows away from the house, checking appliance hoses for cracks caused by winter temperature swings, and inspecting outdoor faucets for freeze damage once the water is turned back on. By tackling these simple checks early, homeowners can prevent larger issues and gain peace of mind heading into warmer months. In this episode of Everyday Comfort, Chad Franzen of Rise25 hosts Anthony Mound, Owner of Trust 1 Services, to discuss spring home maintenance. Anthony explains how cleaning gutters prevents water damage, how testing HVAC systems early helps avoid summer breakdowns, and why homeowners should check sump pumps and outdoor plumbing before seasonal rains.