Rethinking Patient Loyalty: A Fresh Approach to Retention in Health & Medical Practices

From Google Developer to Entrepreneur: Innovating Tech in Healthcare

In this conversation, Mark Love and Rishik Dhar discuss the importance of patient loyalty in healthcare, emphasizing that retention is not just about satisfaction but about building trust and connection. Rishik shares his journey in founding Solid Health, a platform that leverages AI and behavioral science to enhance patient engagement and retention. They explore practical applications of the platform, the integration of AI with physician oversight, and the importance of cultural sensitivity in healthcare. The discussion also touches on the future of AI in healthcare, data privacy concerns, and advice for small to medium-sized practices looking to improve care quality. Rishik highlights the goals of Solid Health in building trust and delivering measurable outcomes for patients.

Rethinking Patient Loyalty: A Fresh Approach to Retention in Health & Medical Practices

In this conversation, Mark Love interviews John Mark Pero, founder and CEO of LeverHealth, a telehealth platform focused on anti-aging and longevity. John shares his personal health journey that led to the creation of LeverHealth, emphasizing the importance of patient-centric care, innovative health solutions, and the integration of AI in healthcare. He discusses the challenges of navigating compliance in a rapidly changing industry and highlights strategies for patient retention through education and personalized service. The conversation concludes with actionable insights for healthcare providers looking to enhance their patient engagement and retention strategies.

Beyond High Salaries: New Solutions for the Healthcare Staffing Crisis

In this conversation, Mark Love interviews Matthew M Amsden, CEO and co-founder of Aforia, about innovative approaches to clinical trials and staffing in the healthcare industry. They discuss the unique business model of Aforia, which allows for consumer-driven clinical research without upfront costs, the challenges of staffing in a startup environment, and the integration of AI in their processes. Matthew emphasizes the importance of mission orientation and research literacy in the evolving landscape of healthcare.

Prepared When It Matters: The Story Behind My911

In today’s episode, we sit down with Michele Bolton, founder and CEO of My911, to explore one of the most overlooked realities in healthcare: most patients still enter appointments unprepared, overwhelmed, or unable to communicate the information providers urgently need. Michele’s story is extraordinary — shaped by multiple emergency surgeries, a life-threatening tumor, and the wake-up call of facing her own mortality at 31. Out of these experiences came My911, a personal emergency health profile and wallet-card system designed to give patients back control of their medical information when it matters most. We talk about: * The hidden costs of “old-school” healthcare marketing * Why clarity, connection, and human trust matter more than ever * How My911 empowers seniors, travelers, students, caregivers, and anyone with a chronic condition * Why authentic, one-to-one conversations often outperform big-budget advertising * The surprising shifts happening in healthcare outreach and patient readiness * Michele’s upcoming partnerships, expansion into the U.S., and her new book on resilience and transforming healthcare This episode is powerful, practical, and inspiring — especially for leaders in healthcare, caregivers supporting aging parents, or anyone who’s ever felt lost in the system. Learn why preparedness isn’t paranoia — it’s empowerment.