Greater Springfield Business Connect
In this episode of the Greater Springfield Business Connect Podcast, Matt sits down with Luke Frederick from Quest Springfield Central, for a return visit following their award-winning hospitality recognition late last year. Luke pulls back the curtain on what it actually takes to run a successful serviced apartment hotel in a rapidly growing region. From building a team culture that flows through to the guest experience to navigating the post-pandemic hospitality market. We hear how Quest has positioned itself as the go-to for corporate extended stays, why connection and customer service matter just as much as a good mattress, and how the team is gearing up for a big push on business development in the back half of 2026. Whether you're a local business looking for accommodation solutions or just curious about what drives a hospitality business in Greater Springfield, this is a great conversation with someone who genuinely has skin in the game.
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