Lawyers Who Learn
What happens when a lawyer gets penalized — not for using AI, but for failing to catch someone else's AI-generated error? That's one of the counterintuitive lessons at the heart of John Koss [https://www.linkedin.com/in/john-b-koss-4253b71b/]'s thinking: in the age of generative AI, ethical competence means understanding the tools even if you never touch them. In this episode of Lawyers Who Learn [https://linktr.ee/lawyerswholearn], host David Schnurman [https://www.linkedin.com/in/davidschnurman/], CEO of Lawline [https://www.lawline.com/], sits down with John Koss, Head of Innovation and AI at Mintz, to explore what responsible AI adoption actually looks like inside a 600-attorney firm. John also teaches at Suffolk Law School and created the Lawline course Human Judgment Required, now one of the platform's most-completed ethics programs. John unpacks why AI hallucinates legal citations — and why switching to a paid tool doesn't solve it. He also raises a warning most firms overlook: feeding client information into a public-facing AI can waive attorney-client privilege, a principle already tested in federal court. And before firms rush to buy the next platform, he argues the real work is unglamorous — cleaning up and organizing the firm's own data so any AI tool can actually do its job. His own path mirrors that tension between speed and substance. A product liability litigator turned e-discovery pioneer, he earned an MBA from Kellogg while working full-time — not for the credential, but because the job was pulling him toward building something. His message to lawyers feeling overwhelmed: know how the tools work, know how to use them, and the noise gets quieter.
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