Minisode #95: Why Standardising Work Matters

Cultivating Curiosity to Become the Leader You Aspire to Be - with Sue Thexton, Harris Computer

Curiosity separates good leaders from great ones. Are you asking the questions to truly understand how work gets done across your organisation? Sue Thexton [https://www.linkedin.com/in/suethexton/], Group Leader at Harris Computer [https://www.linkedin.com/company/harris-computer./] is a seasoned business leader with decades of experience guiding teams and organisations across the UK, Europe, and beyond.  Sharing her insights on the power of curiosity in leadership, Sue explains how asking the right questions, observing processes, and learning from every situation can uncover opportunities for growth and improvement. She offers the practical advice you need to engage your teams, understand your customers, and approach challenges with an open mind. Curiosity is a tool. Discover how you can use it to better understand your teams, your customers, and the opportunities that will take your leadership further. More from PMI: * Dive into our Knowledge Hub for more tools, videos, and infographics [https://pmi.co.uk/pmi-knowledge-hub/] * Join us for a PMI LIVE Webinar [https://pmi.co.uk/webinars/] * Follow us on LinkedIn [https://www.linkedin.com/company/processmanagementinternational]

Minisode #95: Why Standardising Work Matters

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares  how standardising work across 42 admin teams unlocked not only financial savings but also happier teams, reduced stress, and faster patient outcomes. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/ [https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/] More from PMI: * Dive into our Knowledge Hub for more tools, videos, and infographics [https://pmi.co.uk/pmi-knowledge-hub/] * Join us for a PMI LIVE Webinar [https://pmi.co.uk/webinars/] * Follow us on LinkedIn [https://www.linkedin.com/company/processmanagementinternational]

Minisode #94: Transformation With a Capital 'T'

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and culture. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/ [https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/] More from PMI: * Dive into our Knowledge Hub for more tools, videos, and infographics [https://pmi.co.uk/pmi-knowledge-hub/] * Join us for a PMI LIVE Webinar [https://pmi.co.uk/webinars/] * Follow us on LinkedIn [https://www.linkedin.com/company/processmanagementinternational]

Empowering Teams Through Behavioural Change: Inside SSEN’s CI Journey

What happens when Continuous Improvement is led from the frontline, not just the boardroom? In this episode, Alex Donaldson [https://www.linkedin.com/in/alexandra-donaldson-b31833b2/] and Ben McCready [https://www.linkedin.com/in/ben-mccready-172461111/], Process Improvement Managers from Scottish and Southern Electricity Networks [https://www.ssen.co.uk/] (SSEN) share how their BQF [https://www.bqf.org.uk/about-us/] award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest growing electricity networks companies. You’ll hear how Perform helps teams build habits around daily huddles, structured problem-solving, and critical behaviours like accountability and empowerment, bringing to life a culture of ownership and Continuous Improvement. Alex and Ben open up about the early resistance they faced, the tools that helped shift mindsets, and the operational gains that followed, from faster response times to increased productivity and staff engagement. If you’re looking to embed improvement across diverse, distributed teams - especially in high-pressure, high-change environments - this episode will give you practical, people-focused lessons that deliver lasting results. Listen now to discover how behavioural change became the foundation for operational excellence at SSEN. More from PMI: * Dive into our Knowledge Hub for more tools, videos, and infographics [https://pmi.co.uk/pmi-knowledge-hub/] * Join us for a PMI LIVE Webinar [https://pmi.co.uk/webinars/] * Follow us on LinkedIn [https://www.linkedin.com/company/processmanagementinternational]

Minisode #93: The Power of a 15-Minute Huddle

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how his teams use improvement huddle boards to build skills, share learning, and boost coaching confidence - proving that with structure and respect for time, 15 minutes can be enough to make real progress.  Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/  [https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/] More from PMI: * Dive into our Knowledge Hub for more tools, videos, and infographics [https://pmi.co.uk/pmi-knowledge-hub/] * Join us for a PMI LIVE Webinar [https://pmi.co.uk/webinars/] * Follow us on LinkedIn [https://www.linkedin.com/company/processmanagementinternational]