The Leadership Advantage of Empathy | Jennifer Quaglietta | EP 134

The Leadership Advantage of Empathy | Jennifer Quaglietta | EP 134

In this episode, Michael Apollo speaks with Jennifer Quaglietta, CEO and Registrar of Professional Engineers Ontario, about leading with empathy, accountability, and humanity in complex organizations. Jennifer shares insights from her leadership journey across healthcare, government, insurance, and regulation, including how she has helped modernize PEO through digital transformation, cultural change, and a more human-centred approach to regulatory excellence.  We discuss why empathy is essential in times of disruption, how leaders can balance efficiency and human connection in the age of AI, and how systems thinking, emotional intelligence, and reflective practice can help organizations build trust, resilience, and long-term impact. This conversation offers practical insight for executives, senior leaders, teams, and organizations seeking to lead change with clarity, compassion, and accountability. Leading Minds Revealed with Michael Apollo LinkedIn: https://www.linkedin.com/in/michaelapollo/ [https://www.linkedin.com/in/michaelapollo/]Instagram: https://www.instagram.com/michaelapolloofficial/ [https://www.instagram.com/michaelapolloofficial/]Website: https://www.mindfulinstitute.org/leading-minds-revealed-podcast [https://www.mindfulinstitute.org/leading-minds-revealed-podcast]Newsletter: https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114 [https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114] Jennifer Quaglietta, P.Eng, MBA, ICD.D Website: https://www.peo.on.ca/ [https://www.peo.on.ca/]Company: Professional Engineers Ontario (PEO) LinkedIn: https://ca.linkedin.com/in/jennifer-quaglietta [https://ca.linkedin.com/in/jennifer-quaglietta] Timestamps 00:00 — Introduction to Leading Minds Revealed 01:00 — Jennifer Quaglietta’s role at PEO and leadership transformation 02:00 — Why leaders cannot succeed without empathy 03:00 — Empathy as the bridge between accountability and humanity 04:00 — Building trust through listening, transparency, and presence 05:00 — How empathy strengthens accountability and innovation 06:00 — Empathy as a competitive advantage in complex times 07:00 — Efficiency, AI, and the risk of dehumanizing work 08:00 — How PEO is approaching AI with caution and purpose 09:00 — Lessons in empathy from government and healthcare leadership 10:00 — Why emotional intelligence cannot be replaced by AI 11:00 — Risk, resilience, and leading through crisis 12:00 — Regulating with people, not to people 13:00 — Why empathy requires more skill than authoritarian leadership 14:00 — The importance of deep listening during change 15:00 — The risks of moving too quickly with AI transformation 16:00 — How overreliance on AI can reduce ownership and creativity 17:00 — Using AI for routine work without losing joy in work 18:00 — Systems thinking and the need for a learning organization 20:00 — Peter Senge, The Fifth Discipline, and leadership development 21:00 — A defining leadership question from Jennifer’s early career 22:00 — Seeing patterns, not silos 23:00 — Emotional intelligence and sustainable influence 24:00 — Learning loops, feedback culture, and reflective practice 25:00 — Bringing structure to compassion and compassion to structure 26:00 — How leaders cultivate self-awareness and responsiveness 27:00 — Kindness in regulation as a modernization strategy 28:00 — Why every regulatory decision affects a person 29:00 — Transparency, fairness, and building public trust 30:00 — Learning from mistakes instead of assigning blame 31:00 — Accountability and compassion as partners 32:00 — How PEO develops leadership capability internally 33:00 — PEO Academy and investing in people’s growth 34:00 — Leadership development, certifications, and micro-learning 35:00 — Creating flexible learning opportunities for teams 36:00 — How family and lived experience shape leadership 37:00 — Jennifer’s father, quiet leadership, and the dignity of work 38:00 — Disability, inclusion, and lessons in resilience 39:00 — Empathy as a leadership responsibility 40:00 — Compassion as a skill leaders can develop 42:00 — A first step toward human-centred leadership 43:00 — Moving beyond directive leadership 44:00 — Why people follow leaders who see them 45:00 — How to connect with Jennifer Quaglietta 46:00 — Closing reflections on empathy, trust, and transformation   #LeadingMindsRevealed #HumanCentredLeadership #EmpatheticLeadership #LeadershipDevelopment #ExecutiveLeadership

How People-Centered Leaders Build Stronger Teams | Jason Khan | EP 133

In this episode, Michael Apollo speaks with Jason Khan, Regional Director at Myo, about the shift from technical expertise into people-centered leadership. Drawing from his journey as a physiotherapist, clinic director, and regional leader supporting multiple clinics, Jason shares how self-awareness, clear feedback, mentorship, personal development, and human connection shape high-performing teams. We discuss what it takes to build a culture of openness and transparency, how leaders can support growth while maintaining high standards, and why the future of leadership depends on strengthening trust, purpose, and face-to-face connection. This conversation offers practical insight for executives, founders, and organizational leaders who are scaling teams, navigating change, and looking to build cultures where people can perform, grow, and sustain themselves over time. Leading Minds Revealed with Michael Apollo LinkedIn: https://www.linkedin.com/in/michaelapollo/ [https://www.linkedin.com/in/michaelapollo/] Instagram: https://www.instagram.com/michaelapolloofficial/ [https://www.instagram.com/michaelapolloofficial/] Website: https://www.mindfulinstitute.org/leading-minds-revealed-podcast [https://www.mindfulinstitute.org/leading-minds-revealed-podcast] Newsletter: https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114 [https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114] Jason Khan Website: http://www.myodetox.com/ [http://www.myodetox.com/]Company: Myo Links: http://www.myodetox.com/  LinkedIn handle: https://www.linkedin.com/in/jason-khan-4a8508123/  Instagram: https://www.instagram.com/jayptrehab/    Timestamps 00:00 — Welcome to Leading Minds Revealed 01:00 — Introducing Jason Khan and Myo’s growth journey 02:00 — Moving from clinical expertise to leadership 03:30 — Learning how to lead beyond personal standards 05:00 — The shift from practitioner to coach 06:15 — What people-centered leadership really requires 07:30 — Balancing care, feedback, and challenge 09:00 — Why leadership growth requires humility 11:30 — Building openness and transparency into culture 13:00 — How Myo develops great humans, not just clinicians 14:30 — Creating support systems for teams across clinics 17:00 — Futureproofing people, teams, and the business 18:30 — Why clinicians burn out and leave the field 20:00 — Myo’s learning and development approach 21:00 — Leadership training, mentorship, and the Evolve program 23:30 — Retention, growth pathways, and peer learning 24:30 — Leadership masterminds, book clubs, and executive coaching 27:00 — Finding people who challenge your thinking 29:00 — Longevity, wellness, and the future of movement 31:00 — Whole-body wellness and executive performance 34:30 — The biggest leadership challenge ahead 35:30 — Why human connection is becoming a lost art 38:30 — What leaders need to rebuild human connection 39:30 — The value of feedback, coaching, and accountability 41:30 — Purpose as a through line for leadership and life 44:00 — Where leaders should start their growth journey 46:30 — How to connect with Jason Khan and Myo 47:30 — Closing reflections on growth, culture, and leadership #LeadingMindsRevealed #Leadership #ExecutiveLeadership #TeamDevelopment #HumanConnection #WorkplaceWellbeing #PurposeDrivenLeadership

Build a Business That Can Scale Without You | Dr. Hany Demian | EP 132

In this episode, Michael Apollo speaks with Dr. Hany Demian, a leading pain management specialist, healthcare entrepreneur, and founder of Presentia Healthcare, BioSpine Institute, and PainCare Clinics, about the leadership lessons that come from building and scaling multiple healthcare organizations through uncertainty, growth, and personal transformation. We discuss leading through COVID, defining a clear North Star, building a patient-centered culture, moving from micromanagement to empowered teams, and why continuous learning is essential for CEOs and executives. This conversation offers practical insight for leaders, founders, and organizational decision-makers on how vision, focus, emotional intelligence, delegation, and personal resilience can support stronger teams, better decision-making, and more sustainable growth. Leading Minds Revealed with Michael Apollo LinkedIn: https://www.linkedin.com/in/michaelapollo/ [https://www.linkedin.com/in/michaelapollo/] Instagram: https://www.instagram.com/michaelapolloofficial/ [https://www.instagram.com/michaelapolloofficial/] Website: https://www.mindfulinstitute.org/leading-minds-revealed-podcast [https://www.mindfulinstitute.org/leading-minds-revealed-podcast] Newsletter: https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114 [https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114] Dr. Hany Demian Company: Presentia Healthcare, BioSpine Institute, and PainCare Clinics Links: https://drdemian.com [https://drdemian.com/], https://www.biospine.com [https://www.biospine.com/], https://paincareclinics.com [https://paincareclinics.com/] LinkedIn: https://www.linkedin.com/in/hany-demian-md-5b79b659/ [https://www.linkedin.com/in/hany-demian-md-5b79b659/] Instagram: https://www.instagram.com/drhanydemian/ [https://www.instagram.com/drhanydemian/] YouTube: https://www.youtube.com/@drhanydemain [https://www.youtube.com/@drhanydemain] Timestamps 00:00 — Introduction to Leading Minds Revealed 00:52 — Meet Dr. Hany Demian 02:00 — Leading multiple organizations through uncertainty 03:00 — Staying open during COVID and serving chronic pain patients 05:00 — Keeping your eyes on the job to be done 06:00 — Growth through adversity and executive education 07:30 — Turning crisis into business transformation 08:40 — Clarifying the North Star 09:20 — Defining vision, mission, and values 10:30 — Helping patients reach their maximum potential 12:00 — Expanding services around patient needs 13:20 — Would your organization leave a void? 14:30 — Why leaders must keep learning 15:10 — Learning as a CEO’s competitive advantage 16:20 — AI, negotiation, finance, and closing leadership gaps 18:30 — From command-and-control to emotional intelligence 20:00 — The cost of micromanagement 21:20 — Harvard, EQ, and self-awareness 23:00 — Learning to let go as a founder 24:00 — Scaling beyond founder dependency 26:00 — Why companies rise or fall with leadership 27:30 — Moving beyond top-down leadership 28:30 — Building a team that can carry the vision 30:00 — Direction, trust, and team freedom 32:20 — Culture, retention, and avoiding the revolving door 34:00 — Promoting from within and developing talent 35:10 — Purpose, legacy, and executive influence 37:00 — Protecting focus as a busy executive 38:00 — Morning routines, reflection, and deep work 39:00 — Protecting time and applying the 80/20 principle 40:30 — Family, health, and personal sustainability 42:00 — The regrets successful leaders often share 43:10 — Practical focus strategies for leaders 45:00 — The role of partnership and support systems 46:30 — Choosing one focus and becoming the best at it 48:00 — The BioSpine acquisition and the power of vision 50:00 — Emotional support through entrepreneurial pressure 51:30 — Advice for emerging entrepreneurs 52:00 — Growth is uncomfortable: trusting yourself through change 53:00 — Where to connect with Dr. Hany Demian 54:00 — Closing reflections

How to Use AI in Leadership and Social Media Without Losing the Human Edge | Petra Khan | EP 131

In this episode, Michael Apollo speaks with Petra Khan, a Social Media Strategist and Senior Marketing Leader at Sprout Social, about how leaders can navigate the intersection of AI, social media, brand authenticity, and human-centered leadership. Drawing on her experience in social strategy, agency work, and leading teams in a fast-moving digital environment, Petra shares how AI can support more strategic and creative work when paired with human judgment, why authentic social media begins with a clear understanding of brand identity and audience, and how social platforms can serve as emotional data that helps leaders better understand culture, trust, and connection. This conversation offers practical insight for executives, founders, marketing leaders, and teams seeking to adopt new technologies thoughtfully, build more resilient and creative cultures, and communicate in ways that remain grounded, intentional, and human. Leading Minds Revealed with Michael Apollo LinkedIn: https://www.linkedin.com/in/michaelapollo/ Instagram: https://www.instagram.com/michaelapolloofficial/ Website: https://www.mindfulinstitute.org/leading-minds-revealed-podcast [https://www.mindfulinstitute.org/leading-minds-revealed-podcast]  Newsletter: https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114 [https://www.mindfulinstitute.org/leading-minds-revealed-podcast#section-1751049894114]  Petra Khan Company: Sprout Social  Website: https://www.sproutsocial.com [https://www.sproutsocial.com/] LinkedIn: https://www.linkedin.com/in/petra-khan/ [https://www.linkedin.com/in/petra-khan/]  Timestamps 00:00 – Introduction to Leading Minds Revealed 00:55 – Leading at the intersection of social media, technology, and creativity 02:00 – The mindset shift leaders need around AI adoption 03:30 – What is AI clickbait, and what is actually changing work? 04:45 – Why AI needs human judgment and leadership 06:30 – Using AI as an assistant, not a replacement for people 07:40 – What leaders need to understand before applying AI to social strategy 08:20 – Why authenticity starts with brand clarity 10:30 – What authenticity really means on social media 12:10 – Social media as emotional data and a cultural pulse 13:00 – Why diverse teams are essential for emotionally intelligent strategy 14:20 – Moving from broadcasting to relationship-building on social 15:20 – Building community, loyalty, and brand connection 18:00 – How Sprout Social supports intentional culture and creative work 19:00 – Why clear processes help teams focus and deliver better work 20:00 – The role of onboarding, shared philosophy, and consistency 23:00 – Creating environments where people can do their best work 24:00 – Adapting leadership to different working styles and needs 25:30 – Psychological safety, diversity, and collective intelligence 27:00 – Small leadership practices that support trust and balance 28:30 – Staying energized in an always-on digital industry 30:00 – Being choiceful with content and protecting attention 31:30 – Building professional relationships beyond your organization 34:30 – What younger generations are looking for in work and leadership 36:30 – Work-life balance, purpose, and changing expectations of corporate life 39:00 – Social media as modern anthropology 39:30 – How Petra’s multicultural upbringing shaped her leadership 42:00 – Where leaders should start to foster creativity and innovation 42:30 – Challenging biases and continuing to grow as a human being 44:00 – How to connect with Petra Khan 45:00 – Closing reflections #LeadingMindsRevealed #AI #SocialMedia #Leadership

Why Leaders Fake Vulnerability and How to Lead with Trust | Javeed Sukhera | EP 130

What happens when leadership becomes about proving your worth instead of serving others? In this episode, Javeed Sukhera challenges traditional leadership thinking by exploring the internal drivers behind how leaders show up. From fear-based decision making to performative vulnerability, this conversation reveals why many leadership behaviors are rooted in insecurity rather than intention. You’ll learn how to shift toward a more grounded approach. One that prioritizes trust, self-awareness, and authentic leadership practice. If you’ve ever felt pressure to prove yourself as a leader, this episode will change how you think about leadership.