097 - Appfolio

099 Chicken or egg, Inspection or Work order

Which is a higher priority for your community? an Inspection, or a Work order. It's possible that by prioritizing the incorrect one, we are incentivizing the wrong thing. Here's some thoughts and ideas for a path forward. In this conversation, Paul Rhodes discusses the challenges faced by maintenance technicians in managing multiple mobile apps and the debate between the importance of inspections versus work orders. He emphasizes the need for a shift towards preventive maintenance and service recovery, advocating for a more proactive approach to maintenance tasks. Rhodes also highlights the role of technology in communication and the importance of personal interaction with residents. Chapters 00:00 The Proliferation of Maintenance Apps 04:06 Inspection vs. Work Order: The Dilemma 07:11 Understanding Work Orders and Inspections 10:18 The Hero Complex in Maintenance 13:19 Preventive Maintenance: A Better Approach 16:26 Service Recovery in Maintenance 19:20 Implementing Inspections Effectively 22:14 Communication and Technology in Maintenance 35:15 Conclusion: Balancing Inspections and Work Orders 38:43 riverside_rhodes_ outro video... _ sep 18, 2025 001_maintenance_mindset.mp4 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ [https://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

098 - Lessons From "The Repair Shop"

A Maintenance Mindset looks for inspiration from what can sometimes be unconventional sources. This time, Paul reviews lessons gleaned from watching "The Repair Shop". A show from BBC which is now a channel on Youtube. If we look for ideas and solutions in unconventional places, we just might come away with different ways of approaching repairs. 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

097 - Appfolio

In this conversation, Paul Rhodes speaks with Matt Baird, the CTO of AppFolio, about the integration of technology in property management, the importance of user experience, and the role of AI in maintenance. They discuss the future of property management with RealmX, focusing on proactive maintenance and the human element in technology. Matt emphasizes the need for grit and hard work in overcoming challenges in the real estate technology space. Chapters 00:00 Introduction to AppFolio and CTO Role 04:33 Understanding AppFolio's Technology and Integration 08:31 The Importance of User Experience in Technology 14:36 Real Estate Performance Management and Technology's Role 20:42 RealmX: AI and Its Applications in Property Management 26:29 The Future of AI in Maintenance and Proactive Solutions 35:41 The Need for Connection in a Post-COVID World 36:50 Proactive Maintenance: A Path to Trust and Leadership 38:17 Steps Towards Prescriptive Maintenance Technology 40:22 The Importance of Connected Data Systems 41:18 Sensorization: The Future of Predictive Maintenance 43:15 Envisioning a Screenless Future in Maintenance 45:23 Natural User Interfaces: Enhancing Communication 49:19 The Role of AI in Maintenance Solutions 52:28 The Golden Age of Technology in Real Estate 55:36 Focusing on Outcomes Over Efficiency 59:48 The Complexity of Modern Maintenance Solutions 01:04:09 The Power of Grit in Achieving Success 01:05:19 riverside_rhodes_ outro video... _ sep 18, 2025 001_maintenance_mindset.mp4 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

096 - Changing the Frame for Open Maintenance Positions

Paul throws up the "crisis" flag on the increasing number of vacant positions found on Multifamily Maintenance teams. Data points such as 41% of construction workers retiring in 5 yeas and "for every 5 skilled tradespersons retiring, 2 take their place" are concerning to the point of crisis when we look at demand projections based upon population growth. In this episode, Paul offers a different frame to solve the open problem by asking "what if?" Chapters 00:00 The Crisis in Maintenance Staffing 10:40 Reframing Recruitment Strategies 21:40 Retention: Keeping the Workforce 35:26 Innovative Solutions for Staffing Challenges 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

A Time Management for Maintenance Teams

In this episode of the Maintenance Mindset Minute, Paul Rhodes emphasizes the importance of effective time management for maintenance teams in apartment communities. He outlines a structured approach to preparing for the upcoming week by dedicating the last 30 minutes of each workday to gather necessary information and organize tasks. This method not only enhances productivity but also ensures that team members are aligned and ready to tackle their responsibilities efficiently. Throughout the week, Paul provides specific questions and tasks to focus on each day, reinforcing the idea that preparation is key to success in maintenance operations. Paul also highlights the significance of communication within the team and with vendors, suggesting that regular meetings and organized schedules can lead to better outcomes. By taking the time to reflect on the previous day's work and planning for the next, maintenance teams can minimize time loss and improve their overall performance. The episode serves as a practical guide for leaders in maintenance departments to implement effective strategies that foster teamwork and accountability, ultimately leading to a more productive work environment. Chapters 00:00 Introduction to Time Management in Maintenance 02:16 Preparing for the Week Ahead 04:07 Key Questions for Effective Planning 04:07 Effective Time Management for Maintenance Teams 06:34 Preparing for Productive Meetings 06:54 Preparing for Tomorrow: Time Management Strategies 09:45 Organizing Vendor Work and Billing Needs 09:50 Preparing for Thursday's Special Orders 12:13 Inspection Reports and Safety Checks 12:23 Preparing for Friday Productivity 13:23 Ensuring Apartment Readiness for Tours 14:43 Setting the Stage for Maintenance Mindset 15:43 Organizing the Maintenance Team 17:08 Closing the Week on a High Note 🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com [http://www.multifamilymedianetwork.com/] to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement