Make it Matter!
What do you do when an influential family is spreading negativity about your school? In this episode of Make It Matter, Rochie dives into a high-stakes conversation with a school principal facing this exact challenge. Instead of looking for ways to "mask" the problem with more marketing, Rochie explores why, when viewed correctly, criticism is actually an organization's greatest capacity for growth. Drawing on the wisdom of the Baal Shem Tov and her own experience as a service provider, she challenges Jewish schools, organizations, and preschools to stop dismissing negative feedback and start using it as a building block. In this episode, we discuss: * The "Elephant" in the Meeting: How to handle negative narratives in a small community. * The Baal Shem Tov's Perspective: Why there is a level of truth in every story, even the ones that feel like lies. * The "Dress on the Hanger" Problem: Why marketing only works if it fits the real-life experience of the families inside your walls. * The Courage to Say "We Can't Help You": Why being honest about your school's limitations is the ultimate service to your community. If you’ve ever been stung by a WhatsApp group chat or felt the weight of community feedback, this conversation will change how you view your mission.
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