Navigating AI with Rich Wilson
In this episode of Navigating AI, Rich Wilson sits down with Yoonki Na, Vice President of People & Culture at Jefferson Dental & Orthodontics, to explore what practical AI adoption looks like inside a real HR function. Yoonki leads people strategy for a distributed healthcare workforce across more than 60 Jefferson Dental locations. In a business where communication, consistency, and employee engagement are critical, his team has been using ChangeEngine to create more timely, personalized, and scalable HR communications. Yoonki shares how AI-enabled tools have helped his team reduce manual communication work, improve employee feedback, automate key touchpoints, and strengthen connection across a multi-location workforce. He also discusses how HR leaders should evaluate new technology without getting distracted by polished demos or AI hype. This conversation is a grounded look at how AI can help HR teams create more capacity and consistency while keeping human judgment, empathy, and trust at the center of the work.
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