The Need for Speed: Rethinking Lead Generation and Management for Dealers

The Need for Speed: Rethinking Lead Generation and Management for Dealers

In this episode of Lennox ON AIR, Doug and Dave sit down with dealer Richard Dorman (Rite Way Heating, Cooling, and Plumbing [https://ritewayac.com/]) and DM Sean Dinel to break down why speed to lead has become a defining advantage in today’s market. From shifting homeowner behavior to rising competition and lead costs, they explore how dealers are rethinking lead generation—from leveraging existing customers to testing new tools, digital strategies, and grassroots approaches. The conversation also highlights where many dealers lose opportunities: after the lead comes in. Sean and Richard share what effective follow-up really looks like, how top performers track and optimize every lead source, and why doing nothing is no longer an option. If you’re looking to move faster, convert more, and build a more resilient pipeline, this episode delivers practical, real-world insights you can put to work right away. Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire [https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=PKH_OqKAr0a6qiYwtpmq-MNqKEk6InhOhgPSIF7RA4ZUN0dKNVlFUlY0Q05IUEdVU0JJVkVQTTNDNi4u] for a chance to be featured on Lennox ON CALL! Lennox ON AIR is a Lennox Learning Solutions [https://www.lennoxpros.com/hvac-training] Production.

Vetted, Tested, Trusted: How Preferred Vendors Move Your Business Forward

Vote for Dave Chatmon [https://www.achrnews.com/hvac-all-star-awards] for ACHR NEWS HVAC Legend All-Star Award by May 29! In this episode of Lennox ON AIR, Doug and Dave sit down with Jennifer Fink (Manager, Field Marketing) and Valerie Mastalka (Director, Channel Marketing) to unpack the Lennox Preferred Vendor program and why it matters for dealers. From the thinking behind the program to the rigorous vetting process vendors must go through, they explain how these partnerships are built to save time, reduce risk, and help dealers focus on what truly drives growth—whether you’re just getting started or scaling an established business. The conversation also tackles common missteps that can limit results, like treating vendors as a “set it and forget it” solution or skipping clear goals up front. Jennifer and Valerie share what success actually looks like when dealers stay engaged, align on objectives, and use trusted partners as an extension of their team. If you’re looking for smarter ways to solve business challenges, drive profitability, and stop feeling like you have to figure it all out on your own, this episode offers practical clarity and a clear path forward. Calling all HVAC techs! Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire [https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=PKH_OqKAr0a6qiYwtpmq-MNqKEk6InhOhgPSIF7RA4ZUN0dKNVlFUlY0Q05IUEdVU0JJVkVQTTNDNi4u] for a chance to be featured on Lennox ON CALL! Lennox ON AIR is a Lennox Learning Solutions [https://www.lennoxpros.com/hvac-training] Production.

Lennox ON CALL: What to Ask Before You Take the Job

Before you take that first HVAC job, slow down. In this kick-off episode of Lennox ON CALL, DM Nick Galanis and FTC Anthony Vitale talk through the real questions every tech should ask an employer—from on‑call expectations and pay to training, tools, and long‑term growth—so you don’t learn the hard way. Got a hilarious story, eye-opening tip, or hot opinion to share? Fill out our quick questionnaire [https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=PKH_OqKAr0a6qiYwtpmq-MNqKEk6InhOhgPSIF7RA4ZUN0dKNVlFUlY0Q05IUEdVU0JJVkVQTTNDNi4u] for a chance to be featured on Lennox ON CALL! Lennox ON CALL is a Lennox Learning Solutions [https://www.lennoxpros.com/hvac-training] Production.

From the Field, For the Field: Introducing Lennox ON CALL

Recorded live at Lennox Vision Tech [https://lennoxvision.com/], this episode marks the official launch of Lennox ON CALL, a new podcast created to amplify the voice of the HVAC technician. Joining Dave and Doug on the Lennox ON AIR stage, DM Nick Galanis and FTC Anthony Vitale share the inspiration behind building a platform dedicated to the real-life experiences of those in the field. From the isolation of working solo to the need for stronger connection, mentorship, and advocacy, Lennox ON CALL is designed to give technicians a place to be heard—and celebrated. Blending humor, honesty, and insight, this conversation introduces what listeners can expect from the new series: unforgettable service call stories, lessons learned outside the textbook, and a deeper look into the lives behind the tools. Filmed in front of a live Vision Tech audience, this episode captures the energy, passion, and purpose driving the next evolution of Lennox ON AIR—one that ensures technicians everywhere know they’re never truly working alone. Got a story, tip, or opinion to share? Fill out our quick questionnaire [https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=PKH_OqKAr0a6qiYwtpmq-MNqKEk6InhOhgPSIF7RA4ZUN0dKNVlFUlY0Q05IUEdVU0JJVkVQTTNDNi4u] for a chance to be featured on Lennox ON CALL! Lennox ON AIR is a Lennox Learning Solutions [https://www.lennoxpros.com/hvac-training] Production.

Teaching While Troubleshooting: How Tech Support Builds Better Techs

In this episode of Lennox ON AIR, Dave and Doug go behind the scenes with two critical roles that keep the field moving: the Inside Technical Consultant (ITC) and the Field Technical Consultant (FTC). From the first phone call a technician makes on the job site to hands-on troubleshooting and in-person training, we explore how these roles work together to solve problems, reduce repeat visits, and support dealers when they need it most. Our guests share what their days really look like, how experience and preparation change the outcome of a service call, and why training is just as important as troubleshooting. Along the way, we talk about the mental and physical demands of the job, the value of relationships built over time, and how new tools—like virtual support and AI—are shaping the future of technical service in the trades. Nominate Lennox ON AIR for the ACHR NEWS Industry Podcaster Award [https://www.achrnews.com/hvac-all-star-awards]! Lennox ON AIR is a Lennox Learning Solutions [https://www.lennoxpros.com/hvac-training] Production.