Stop Redesigning. Start Diagnosing. The CRO Method That Actually Works

What a Live CRO Audit Reveals That Your Design Agency Never Shows You

Stop losing revenue after the click! Let’s find the leak before your next ad. Get your free CRO audit at: https://www.tiereleven.com/cro/service [https://www.tiereleven.com/cro/service] Are you optimizing your site based on what looks good or what actually converts? Most brands are bleeding revenue because their CRO strategy starts with design opinions instead of hard data. If you're copying competitor layouts or A/B testing button colors without first identifying your true 'metric on fire,' you're solving the wrong problem. In this episode, Tier 11's CRO lead, Ned MacPherson, is back for part two of our three-part series. Ned walks through a live data presentation covering engagement rates, funnel drop-off analysis, mobile vs. desktop conversion gaps, AOV benchmarks, and demographic distribution modeling. We also review a real-world case where a brand's mobile add-to-cart rate was nearly half that of desktop, despite a good landing page design. If your CRO audit isn't moving the needle, this episode will show you what you're missing and how to find the one metric that, if fixed, creates a disproportionate impact on your entire funnel. What you’ll learn: - Why copying competitor designs is a dangerous CRO mistake - How to identify the single 'metric on fire' that's killing your conversion rate - Key engagement rate benchmarks e-commerce brands should measure against - Why a low mobile add-to-cart rate is often a content problem, not a design problem - How to use mobile vs. desktop funnel data to uncover hidden conversion gaps - The cart-to-checkout friction fix that boosts conversion rates on all devices - The urgency engineering tactic that converts abandoned checkout carts - Why AOV should always be equal on mobile and desktop - How demographic distribution modeling helps in audience segmentation - The step-by-step CRO loop and growth model Mentioned in the Episode: Previous Episode with Ned MacPherson: https://perpetualtraffic.com/podcast/episode-796-stop-redesigning-start-diagnosing-the-cro-method-that-actually-works/ [https://perpetualtraffic.com/podcast/episode-796-stop-redesigning-start-diagnosing-the-cro-method-that-actually-works/] Listen to This Episode on Your Favorite Podcast Channel: Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491 [https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491] Follow and listen on Spotify: https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK [https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK] Subscribe and watch on YouTube: https://www.youtube.com/@perpetual_traffic?sub_confirmation=1 [https://www.youtube.com/@perpetual_traffic?sub_confirmation=1] We Appreciate Your Support! Visit our website: https://perpetualtraffic.com/ [https://perpetualtraffic.com/] Connect with Ned MacPherson: Instagram: https://www.instagram.com/nedmacpherson/ [https://www.instagram.com/nedmacpherson/] Connect with Ralph Burns: LinkedIn - https://www.linkedin.com/in/ralphburns [https://www.linkedin.com/in/ralphburns] Instagram - https://www.instagram.com/ralphhburns/ [https://www.instagram.com/ralphhburns/] Hire Tier11 - https://www.tiereleven.com/apply-now [https://www.tiereleven.com/apply-now] Mentioned in this episode: https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us]

Stop Redesigning. Start Diagnosing. The CRO Method That Actually Works

The conversion problem is not in your ad account. It's in the gaps between your ads, landing pages, data, and unit economics. Sign up for our free CRO audit and close the gaps today: https://www.tiereleven.com/cro [https://www.tiereleven.com/cro] If your CRO agency is leading with design opinions instead of data, you're not optimizing. You're guessing. There's a critical difference between CRO that looks smart and CRO that actually moves revenue, and most businesses have never seen the real thing. In this episode, I sit down with Ned MacPherson, the Director of CRO at Tier 11. Ned built and scaled his CRO and analytics agency to 30+ people before a successful private equity acquisition in late 2023, working with brands from early-stage DTC all the way up to Fortune 50 companies. He breaks down exactly why the industry's default CRO approach is not just ineffective but can actively hurt your conversion rate. By the end of this three-part series, you'll know what the "metric on fire" framework looks like and why checkout funnel drop-off data means completely different things depending on where it happens. You’ll also discover how improving your on-site conversion rate creates a compounding halo effect in your Meta and Google ad performance. In this Episode: - How to identify the right funnel metrics to drive change and maximize ROI - Real-world examples of how CRO strategies lead to huge revenue growth - Why testing different approaches is critical to uncovering what's driving conversions - Practical tips on conducting a CRO audit and interpreting website data - Incremental vs. giant leaps with CRO strategies - How integrating CRO with media buying improves ad performance - The power of qualitative direct feedback from customers Listen to This Episode on Your Favorite Podcast Channel: Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491 [https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491] Follow and listen on Spotify: https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK [https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK] Subscribe and watch on YouTube: https://www.youtube.com/@perpetual_traffic?sub_confirmation=1 [https://www.youtube.com/@perpetual_traffic?sub_confirmation=1] We Appreciate Your Support! Visit our website: https://perpetualtraffic.com/ [https://perpetualtraffic.com/] Follow us on X: https://x.com/perpetualtraf [https://x.com/perpetualtraf] Connect with Ned MacPherson: Instagram: https://www.instagram.com/nedmacpherson/ [https://www.instagram.com/nedmacpherson/] Connect with Ralph Burns: LinkedIn - https://www.linkedin.com/in/ralphburns [https://www.linkedin.com/in/ralphburns] Instagram - https://www.instagram.com/ralphhburns/ [https://www.instagram.com/ralphhburns/] Hire Tier11 - https://www.tiereleven.com/apply-now [https://www.tiereleven.com/apply-now] Mentioned in this episode: https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us]

Chick-fil-A's Secret to 15% Growth for 37 Years Straight

What makes a brand legendary? You might think it’s all about your product or service. The truth is, it’s not about how good you think your stuff is but what your customers say about you. Legendary brands are defined by their raving fans, and if you’re not creating "raving fan" relationships, you’re missing the mark. Today, we revisit a conversation with Scott Wozniak, who breaks down the behaviors of raving fans. These behaviors aren’t opinions. They are measurable actions that show whether your customers are coming back more often, paying full price, and telling others about you.  Scott also shares the key lesson that can help you move from a “good” brand to a legendary one. He explains how to foster loyalty, avoid the race to the bottom with discounts, and celebrate your customers in a way that will have them singing your praises.  In This Episode You’ll learn: - How to create a legendary brand that customers love - Why trust is the first step to turning customers into raving fans - How to measure customer loyalty and track repeat business - Why discounts won't create true brand loyalty - How to make your customers feel valued - Why operational excellence is the foundation of a successful brand - How Chick-fil-A uses customer experience to drive 15% annual growth - The role of CRM tools in scaling personalized customer interactions Mentioned in the Episode: Scott Wozniak’s Book, Make Your Brand Legendary: https://a.co/d/01DXQuSU [https://a.co/d/01DXQuSU]   Customer Experience Engine Overview: https://www.youtube.com/watch?v=-AnXNPon8nk [https://www.youtube.com/watch?v=-AnXNPon8nk]   Listen to This Episode on Your Favorite Podcast Channel: Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491 [https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491]  Follow and listen on Spotify: https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK [https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK]  Subscribe and watch on YouTube: https://www.youtube.com/@perpetual_traffic?sub_confirmation=1 [https://www.youtube.com/@perpetual_traffic?sub_confirmation=1] We Appreciate Your Support! Visit our website: https://perpetualtraffic.com/ [https://perpetualtraffic.com/]  Follow us on X: https://x.com/perpetualtraf [https://x.com/perpetualtraf]  Connect with Scott Wozniak Website: https://scottwozniak.com/ [https://scottwozniak.com/]   LinkedIn: https://www.linkedin.com/in/scottwozniak [https://www.linkedin.com/in/scottwozniak]  Connect with Ralph Burns:  LinkedIn - https://www.linkedin.com/in/ralphburns [https://www.linkedin.com/in/ralphburns]  Instagram - https://www.instagram.com/ralphhburns/ [https://www.instagram.com/ralphhburns/]  Hire Tier11 - https://www.tiereleven.com/apply-now [https://www.tiereleven.com/apply-now]  Mentioned in this episode: https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us]

How to Become a Supercommunicator (Ask These Questions)

Do you often feel like your conversations aren't going anywhere? Or that you’re not connecting as deeply as you'd like? It turns out, most of us are missing a key ingredient in our communication. We're not asking the right questions. In today’s episode, we share part of the conversation we had with Charles Duhigg on becoming a supercommunicator. Charles reveals why traditional conversations fail and what you can do differently to spark real engagement. He explains how asking the right questions can shift a conversation from shallow small talk to deep, emotionally resonant discussions. Want to know how to break through the surface level and start having real conversations? Tune in for practical examples of how to ask deep questions that invite others to open up and share their honest thoughts and feelings. You’ll learn: - How to ask deep questions that drive real connection - The psychology of persuasion and trust-building - Why most “practical” conversations fail to persuade people - How emotional conversations impact decision-making - How to use empathy to lead tough conversations - The role of vulnerability in creating strong relationships - Tips for switching from a practical to an emotional conversation - The secret to making your customers feel heard and understood Mentioned in the Episode: Charles’ Book, Supercommunicators: How to Unlock the Secret Language of Connection: https://amzn.to/3Xj0ioW [https://amzn.to/3Xj0ioW] Charles’ Book, The Power of Habit: Why We Do What We Do in Life and Business: https://amzn.to/4adpO6o [https://amzn.to/4adpO6o] Listen to the Full Episode: https://www.youtube.com/watch?v=S7yot6sWy34 [https://www.youtube.com/watch?v=S7yot6sWy34] Listen to This Episode on Your Favorite Podcast Channel: Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491 [https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491] Follow and listen on Spotify: https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK [https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK] Subscribe and watch on YouTube: https://www.youtube.com/@perpetual_traffic?sub_confirmation=1 [https://www.youtube.com/@perpetual_traffic?sub_confirmation=1] We Appreciate Your Support! Visit our website: https://perpetualtraffic.com/ [https://perpetualtraffic.com/] Follow us on X: https://x.com/perpetualtraf [https://x.com/perpetualtraf] Connect with Charles Duhigg: Website: https://charlesduhigg.com/ [https://charlesduhigg.com/] LinkedIn: https://www.linkedin.com/in/charlesduhigg/ [https://www.linkedin.com/in/charlesduhigg/] Connect with Ralph Burns: LinkedIn - https://www.linkedin.com/in/ralphburns [https://www.linkedin.com/in/ralphburns] Instagram - https://www.instagram.com/ralphhburns/ [https://www.instagram.com/ralphhburns/] Hire Tier11 - https://www.tiereleven.com/apply-now [https://www.tiereleven.com/apply-now] Mentioned in this episode: https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us]

Scaling Ads Is Killing Your Profit (Here’s the Fix That Works)

Are you spending more on traffic than you’re actually making and calling that “growth”? Business owners often chase scale, obsess over ROAS, and completely miss the bigger picture. Most of them don’t have a traffic problem but a strategy problem. And if you don’t fix it, you’re just working for Meta, Google, or whoever owns your traffic source. Today, we revisit a conversation we had with Kasim Aslam. He breaks down a hard truth about scaling: diminishing returns are still returns, but most businesses quit too early. We explain why entrepreneurs stop at the peak of performance instead of riding the full curve, how margin obsession kills growth, and why doubling down on what’s already working beats chasing every new platform or tactic.  We get into what’s actually happening with AI, automation, and why “scalable” might be the most dangerous word in your business right now.  We also unpack what really drives sustainable business growth and why the future belongs to those willing to do what doesn’t scale. In This Episode: - Why traffic sometimes costs more than profit - Doubling down on what works - Riding the bell curve of ad performance - Margin vs net profit - Incalculable business advantages - The flip-and-exit mentality - How AI is killing easy business models Mentioned in the Episode: Apply to Work With Tier 11’s Marketing Experts: https://www.tiereleven.com/apply [https://www.tiereleven.com/apply]  Previous episodes on the law of inverse profitability: https://perpetualtraffic.com/?s=inverse+profitability [https://perpetualtraffic.com/?s=inverse+profitability]  Listen to This Episode on Your Favorite Podcast Channel: Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491 [https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491]  Follow and listen on Spotify: https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK [https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK]  Subscribe and watch on YouTube: https://www.youtube.com/@perpetual_traffic?sub_confirmation=1 [https://www.youtube.com/@perpetual_traffic?sub_confirmation=1] We Appreciate Your Support! Visit our website: https://perpetualtraffic.com/ [https://perpetualtraffic.com/]  Follow us on X: https://x.com/perpetualtraf [https://x.com/perpetualtraf]  Connect with Kasim Aslam: Website: https://kasimaslam.com/ [https://kasimaslam.com/] LinkedIn: https://www.linkedin.com/in/kasimaslam [https://www.linkedin.com/in/kasimaslam]  Connect with Ralph Burns:  LinkedIn - https://www.linkedin.com/in/ralphburns [https://www.linkedin.com/in/ralphburns]  Instagram - https://www.instagram.com/ralphhburns/ [https://www.instagram.com/ralphhburns/]  Hire Tier11 - https://www.tiereleven.com/apply-now [https://www.tiereleven.com/apply-now]  Mentioned in this episode: https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us] https://perpetualtraffic.com/advertise-with-us/ [https://perpetual-traffic.captivate.fm/perpetualtraffic-advertise-with-us]