Private Innovation in the Public Interest
Professor Aparajita Agarwal of INSEAD was a successful executive in consulting and digital tech firm when she decided to step away from her top-flight career and enter into a PhD program in Strategy. Fast forward fifteen years, and her research now shows how large firms – like those she once advised – cannot succeed by taking for granted that high-powered financial incentives will motivate local agents to deliver profitable banking products in low-incomecommunities. It turns out that, like Aparajita herself, money is not the main motivator for the work that these agents do.
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