What Makes A Store Worth The Trip: Retail Design & Customer Experience

What Makes A Store Worth The Trip: Retail Design & Customer Experience

What makes a store worth leave leaving home for? In this episode we talk with Tyler Winograd, Studio Director of Retail & Consumer Experiences at Gensler about how experience led design turns a store into a revenue driver. We get philosophical about what the hospitality industry already knows about consumer behavior that retail still misses. And we learn where brands should start when they decide to open that first physical store. Design choices make shoppers want to stay longer, spend more and come back often. Listen in to learn how!

Retail Chargebacks: Their real impact and what to do about it

Chargebacks have become one of retail's most expensive, yet least talked about drains on profit. Fighting them is a balancing act between stopping fraud and protecting the customer experience. We talk to two active industry experts about the real operational and financial cost of chargebacks, the problem of friendly fraud, and why retailers are losing money in more ways than they realize. And most importantly, our experts share their best strategies and tools to dramatically reduce losses, protect repeat business and ease the heavy burden of chargeback management, even at scale.

The Anti Amazon: How The Mall Street is building a multi-brand platform that puts brands first

Every brand that sells on Amazon knows the truth: the customer belongs to Amazon, not to you. The Mall Street was purpose built to change that forever. While Amazon quietly steals data to sell their own dupes, The Mall Street's platform has figured out how to deliver a revelation: the discovery power and prestige of a luxury multi-brand shopping destination, without asking brands to hand over their customer, their data, or the control of their own brand relationships. The Chief Growth and Chief Brand officers walk us through how The Mall Street went from Amazonian anger to a digital flagship mall, where every brand keeps its own front door, but share infrastructure, traffic, and operational economies of scale. Given retailers' forced march toward agentic commerce, we found this discussion especially fascinating. And timely. If you're a brand tired of renting space on platforms that treat you as inventory more than a partner (or an AI training tool) this episode is for you!

Are You Having Fun? Never too late: Pivoting your career without starting over.

Career pivots aren't just for people who failed, sometimes they're for people who succeeded and still felt unfulfilled. In this episode, we talk with two executives who left high-level roles at Gap to start their own businesses. They break down how they made the decision, what the transition actually looked like, and why it's never too late to build something that feels like yours. And how you just might have skills you didn't realize were lurking within you that will bring you joy in a new career direction you hadn't anticipated.

Invisible Conversion Killers: Live under-the-hood reveal of hidden e-commerce revenue holes

Every e-commerce site has them: small, invisible friction points that silently push shoppers away before they ever reach checkout. In this episode, we go under the hood live on LinensNThings with the co-founder of Zenyt.Ai to expose key hidden revenue holes most retailers don't even know exist, and show what fixing even a fraction of them can mean for your bottom line. We also learn from a veteran e-commerce retailer what real-world best practices they've learned from years of online selling. If you sell anything online, this one will improve your ROI. It did for LinensNThings before the end of the show!!