Rooted at Home

The Importance of Creating a Luxurious Client Experience with Marie Tilkens

32 min · 11. Juni 2024
Episode The Importance of Creating a Luxurious Client Experience with Marie Tilkens Cover

Beschreibung

In this episode, Marie Tilkens, a luxury family and motherhood photographer based in Washington, D.C., shares her insights on creating a personalized and nurturing client experience from initial contact to post-session follow-up. Marie shares a wealth of information that will help the listener understand how to have an incredible client experience from start to finish. Some of the points discussed include: 1. Client Onboarding: Marie always starts with a Zoom call to save time and establish a personal connection; this builds trust and ensures clients are relaxed during the session. 2. Personalized Communication: Although Marie does not rely heavily on automation, she does use templates to communicate immediately with each client who inquires. 3. Nurturing Tools: Marie goes over her family photography guide process, her personalized welcome gift process, and all the tiny, thoughtful touches she does to serve her clients before their actual session. 4. Post-Session: Marie has a philosophy where she underpromises and over-delivers. She does shoot in a hybrid manner (both digital and film), so she tries to set expectations right off the bat for how long the product will take. Her clients are always surprised when they receive a preview collage of their session, and they also are pleasantly surprised when she has a Zoom call with them to go through their slideshow! The Three Main Takeaways That Marie Wants Every Photographer To Remember Is This: 1. Nurture the relationship with your client. 2. Personalize the photography experience. 3. Under-promise and over-deliver. Connect with Marie Tilkens Website [https://marie-elizabethphotography.com/] Instagram [https://www.instagram.com/marie.elizabeth.photo/?hl=en] Connect with Grace Paul ⁠Website⁠ [https://gracepaul.co/] ⁠Instagram⁠ [https://www.instagram.com/gracepaulphoto/] ⁠Grace Paul Co: Education⁠ [https://gracepaul.co/education] Want a free gift from Grace Paul? Learn the three things I do at every session to create authentic, connected photos you can feel. Access this free resource ⁠HERE⁠ [https://gracepaul.myflodesk.com/authenticphotos] Thanks for listening to the Rooted at Home podcast. If you enjoyed this episode, please: 🎙️subscribe & follow this podcast on your favorite podcast platform ✨Post a screenshot & some of your favorite takeaways on your IG stories, and tag me⁠ @gracepaulphoto ⁠ [https://www.instagram.com/gracepaulphoto/]so I can repost it! Remember, your story matters.

Kommentare

0

Sei die erste Person, die kommentiert

Melde dich jetzt an und werde Teil der Rooted at Home-Community!

Loslegen

2 Monate für 1 €

Dann 4,99 € / Monat · Jederzeit kündbar.

  • Podcasts nur bei Podimo
  • 20 Stunden Hörbücher / Monat
  • Alle kostenlosen Podcasts

Alle Folgen

14 Folgen

Episode A New Direction and Walking in Obedience Cover

A New Direction and Walking in Obedience

Introducing....my husband! I get questions about our marriage a lot and so we decided what better way to open up than bringing Tyler on the podcast!? Key Takeaways: * Sharing our story can lead others to Christ and bring freedom from shame * Obedience to God's commands is rooted in love and trust * God's forgiveness is complete and available to all who repent * Personal testimony is a powerful tool * Walking in obedience involves listening and responding to God's nudges Chapters 00:00 Introduction and New Beginnings 01:50 The Journey of Hope for the Homemaker 02:59 Tyler's Background and Family Dynamics 04:45 Walking in Obedience to the Lord 06:36 The Power of Testimony and Sharing Stories 08:18 Confirmation and Clarity in Purpose 10:25 The Importance of Obedience and Faith 12:09 Facing Shame and Guilt 13:36 Encouragement and Closing Thoughts Resources: Psalm 51 [⁠https://www.biblegateway.com/passage/?search=Psalm+51&version=NIV⁠] 2 Samuel 11 [https://www.biblegateway.com/passage/?search=2%20Samuel%2011&version=NIV] The Great Commission [https://www.biblegateway.com/passage/?search=Matthew+28%3A19-20&version=NIV] Resources for a Joyful Home [https://a.co/d/0h0OeUh8] 🎉 Follow along for more fun on instagram [https://www.instagram.com/gracepaulhome/]

25. Juni 202615 min
Episode How To Do a Quarterly Review for Your Life Cover

How To Do a Quarterly Review for Your Life

In this episode, I share how a quarterly review transformed my approach to finding joy and focus. By setting purposeful boundaries and aligning my goals with what truly matters, I've discovered practical steps to reflect on the past and plan for the future. Join me as I dive into strategies like simplifying routines, setting clear boundaries, and celebrating small wins. If you're ready to embrace a more intentional life, this episode is for you. Resources & Links: * Nancy Ray's Podcast [https://podcasts.apple.com/us/podcast/work-and-play-with-nancy-ray/id1460851854] * Sally Clarkson's Podcast [https://podcasts.apple.com/us/podcast/life-with-sally/id1041509070] * The 12 Week Year Book [https://amzn.to/4mPVB1x] * Equip Protein Powder - 25% Off [https://www.equipfoods.com/GRACEPAUL] Connect with Me * Instagram [https://www.instagram.com/gracepaulhome] * Website [https://gracepaul.co/]

24. Apr. 202625 min
Episode The Importance of Creating a Luxurious Client Experience with Marie Tilkens Cover

The Importance of Creating a Luxurious Client Experience with Marie Tilkens

In this episode, Marie Tilkens, a luxury family and motherhood photographer based in Washington, D.C., shares her insights on creating a personalized and nurturing client experience from initial contact to post-session follow-up. Marie shares a wealth of information that will help the listener understand how to have an incredible client experience from start to finish. Some of the points discussed include: 1. Client Onboarding: Marie always starts with a Zoom call to save time and establish a personal connection; this builds trust and ensures clients are relaxed during the session. 2. Personalized Communication: Although Marie does not rely heavily on automation, she does use templates to communicate immediately with each client who inquires. 3. Nurturing Tools: Marie goes over her family photography guide process, her personalized welcome gift process, and all the tiny, thoughtful touches she does to serve her clients before their actual session. 4. Post-Session: Marie has a philosophy where she underpromises and over-delivers. She does shoot in a hybrid manner (both digital and film), so she tries to set expectations right off the bat for how long the product will take. Her clients are always surprised when they receive a preview collage of their session, and they also are pleasantly surprised when she has a Zoom call with them to go through their slideshow! The Three Main Takeaways That Marie Wants Every Photographer To Remember Is This: 1. Nurture the relationship with your client. 2. Personalize the photography experience. 3. Under-promise and over-deliver. Connect with Marie Tilkens Website [https://marie-elizabethphotography.com/] Instagram [https://www.instagram.com/marie.elizabeth.photo/?hl=en] Connect with Grace Paul ⁠Website⁠ [https://gracepaul.co/] ⁠Instagram⁠ [https://www.instagram.com/gracepaulphoto/] ⁠Grace Paul Co: Education⁠ [https://gracepaul.co/education] Want a free gift from Grace Paul? Learn the three things I do at every session to create authentic, connected photos you can feel. Access this free resource ⁠HERE⁠ [https://gracepaul.myflodesk.com/authenticphotos] Thanks for listening to the Rooted at Home podcast. If you enjoyed this episode, please: 🎙️subscribe & follow this podcast on your favorite podcast platform ✨Post a screenshot & some of your favorite takeaways on your IG stories, and tag me⁠ @gracepaulphoto ⁠ [https://www.instagram.com/gracepaulphoto/]so I can repost it! Remember, your story matters.

11. Juni 202432 min