You're In

You're In

A note before you start. This one comes with a song called Knock Twice. Read first and let the song land after, or listen first and let it open the door. Either order works. I get on a video call with a stranger named Patrick Phillips, and the first thing I learn is where he’s sitting. A coworking space that could be anywhere, across a twenty six mile bridge from New Orleans. Forty one years old. Alone at a desk most days, building things nobody asked him to build. Twenty six miles of causeway across Lake Pontchartrain connects his side of the water to New Orleans. He crossed it for high school, then again for college in Baton Rouge. His father was a Marine, so home was wherever the next base happened to be. Louisiana is the place that stuck. Through Another Lens is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. The Skip A few weeks back, he was coding a project management tool for himself, the way some people build model trains. Twenty years in government will teach you every framework and every throwaway best practice there is. So when the AI helping him build the tool suggested a system he’d never heard of, that got his attention. He didn’t stop to study it. Instead of researching the framework the way he’d researched everything else in his life, he skipped straight to a person. Close by, in New Orleans. He found the guy online and just connected. When Matt Hayne, an EOS coach, heard Patrick’s story, he said, “You gotta meet my buddy in Santa Barbara, Mark,” and sent the intro. When Matt sends me someone, I pay attention. He knows I love meeting new people. That’s how a former Treasury employee turned solo builder ended up on a video call with me. I’ve spent forty three years building software. Six Academy Awards worth of it. Patrick spent most of his career in government, mostly at Treasury, then a stretch at a private consulting firm doing portfolio oversight work most people have never heard of and wouldn’t enjoy hearing about if they had. Somewhere in the last year he started building his own tools instead of buying software built by other people. He hit walls the way everyone does who tries this. Then it worked, and it was, in his own words, the best feeling in the world. Cortado Buddies Matt and I didn’t meet through business either. A couple of years back, he was in Santa Barbara visiting clients and went looking for an improv school to sit in on. He found the one my wife and I run, and turned out to be the funniest person in the room. We found out we were both coaches, different disciplines, and started meeting for coffee whenever he was back in town. We both liked the same drink, it turned out. A cortado. We became Cortado Buddies. Years of it now, pictures of coffee sent back and forth, no agenda, nothing to sell each other. He’s careful about who he introduces me to. That care is the entire reason the introduction meant anything. The Tour For the next hour, Patrick got the tour. The Atari user group in Santa Barbara, Cold War engineers who taught a kid who couldn’t code how to make graphics because I kept showing up and asking. The company that came out of it, Wavefront, three friends, six Academy Awards for visual effects software that ended up inside Avatar, Lord of the Rings, and pretty much every Marvel movie made since 1999. The TEDx events, two hundred seventy five of them and counting. Cooking for seven families during the lockdown because I used to be a chef and nobody could get to the store. Teaching myself to build my own tools to run all seven menus because that’s what a chef does when the machine shows up and I happen to be bored. None of it was a pitch. It was me answering a question a stranger asked, at length, the way you do when you like the person on the other end of the call. The Aside Then, close to the end, something shifted. I’d asked him if he had a family. No, he said. Ten years with someone he loved. It didn’t work out. No kids. Forty one now, and honestly, right now, focused on getting the next stage of his life off the ground. He mentioned the coworking space again, a shared room full of strangers all staring at their own screens, building their own things, alone. He said it almost as an aside. I don’t really have many people to bounce ideas off of. I didn’t fix that. I didn’t offer advice. I said, Cool, cool. Well, you’re in. Two words doing the actual work of an entire hour. The framework was never going to be what mattered. What mattered is that someone was standing on the other side when he knocked. I let him in. The Knock Here’s what’s strange about how this happened, from where I sat. An AI recommended a framework. A stranger read the recommendation and, instead of researching it alone the way he used to at Barnes and Noble as a kid, decided to knock on an actual door. The framework was never going to be what mattered. What mattered is that someone was standing on the other side when he knocked. I let him in. Somewhere near the end of the call, talking about nothing in particular, I told Patrick something I tell my improv students. If you try to be funny, you will fail. If you just try to be human, the human condition is hilarious, and you’ll be awesome without trying. I was talking about improv. I was also, without quite meaning to, talking about the hour that had just happened between us. A coding tool suggested some homework. A stranger did the homework. And somewhere in Louisiana, a guy who spends his days alone in a room full of other people stopped being quite as alone as he was an hour before. Listen to Knock Twice on Suno: https://suno.com/s/D7I3XZinoWazpmL9 Get full access to Through Another Lens at marksylvester.substack.com/subscribe [https://marksylvester.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

What the Drone Cannot Hear

A note before you start. This one comes with a song called “Nine Feet Up.” Read first and let the song land after, or listen first and let it set the room. Either order works. Duey Freeman rides a horse named Moon, and when he does, the top of his head is nine feet off the ground. He spent sixteen years on search and rescue in Colorado, and when the terrain got too rough for vehicles, they sent crews of six or eight horses out in formation across the plains and into the boulder fields. From that height, you could see three times what a person on foot could cover. But the real advantage wasn’t the altitude. It was the silence. You could hear people. Sometimes it was shouting, sometimes it was crying, and sometimes, in the worst cases, it was just breathing. That sound, a human being making the smallest possible noise to signal they were still alive, is what found them in the places where nothing else could. Then the drones came, and that part went away. Duey is clear that drones are remarkable. They go where horses can’t, they cover ground faster, and with the right equipment, they can read heat signatures through terrain no human team could navigate. The tool genuinely solved a problem. But the drone’s rotors make noise, constant noise, and that noise filled the very silence that used to carry the signal. You gained a camera and lost an ear. The team got more altitude and less contact. Those two things happened simultaneously and they weren’t separate events. They were the same event. Every Tool Upgrade Is a Sense Trade Every tool upgrade is a sense trade. It sharpens one kind of perception and dulls another, in the same motion, no exceptions. This isn’t a complaint about technology, it is just the architecture of how tools work. A tool extends one capability by concentrating energy there, and that concentration always costs something on the other side of the ledger. The drone designers weren’t careless. They were solving the visibility problem, and they solved it. The hearing problem wasn’t in their design brief. It wasn’t even visible to them as a problem, because they had never been nine feet up on Moon in a boulder field listening for someone’s exhale. The tool doesn’t know what it is missing. That isn’t a flaw in the tool. It is the definition of a tool. The flaw only enters the picture when the person operating the tool forgets that the tool’s ignorance isn’t the same as their own, and stops trusting what sixteen years in the boulder fields already taught him. Having the Tools Isn’t Having the Taste Having every tool in the kitchen doesn’t make you a chef. The knives, the pans, the right burner, none of that turns out a good plate. What turns out a good plate is having cooked the same dish wrong a thousand times until you know, by smell and by feel, when it’s finally right. That’s taste. It doesn’t come from the equipment. It comes from having been in it long enough to trust your own judgment over anyone else’s, including the machine’s. The Trust Problem This is where the conversation about AI lands, and lands hard. There is a version of working with these systems where the reps you’ve put in are still the final judge of what’s good, where the tool’s speed serves your taste instead of replacing it. Then there is the other version, the one worth worrying about, where you stop trusting what you know and start trusting what the system hands you, simply because it arrived fast and looks finished. You take the output at face value instead of running it through everything you’ve earned. That isn’t a tool problem. It’s a trust problem, and the trade is yours to make or refuse. How the Habit Moves In Handing your taste to the tool isn’t a dramatic failure. It happens in small increments, each one reasonable in isolation. You let the AI draft the language because it sounds close enough, so you stop asking whether it actually sounds like you. Absence stops registering. Not because you stopped caring. Because the machine kept moving, and it was easier to let it. The habit doesn’t announce itself either. It just moves in, one skipped question at a time, one place where your own taste would have caught something and didn’t get asked to. The crying goes unheard. Not once, loudly, in a way you could catch and correct. It goes unheard at scale, quietly, across everything you are producing, and the gap between what your work used to carry and what it carries now widens without announcing itself. The Leaders Worth Watching The leaders worth watching right now are the ones who still trust the thousand reps over the machine’s confidence. They use capable tools, and they bring something the tool can’t access: a long memory of what the work felt like before the tool arrived, a calibrated sense of what a real result sounds like versus a plausible one, and the discipline to stay in the search even when the drone is already in the air covering ground. You can see it in the small habits. They read the draft twice, not once, the second time listening instead of scanning. They ask what’s missing before they ask what’s polished. They trust the plate they know how to cook, not the recipe the machine just handed them. They aren’t Luddites. Duey still gets calls sometimes, years after he stopped riding search and rescue. People want to know how he found the ones nobody else did. He never says the equipment. He says the ear. The ear caught the exhale nobody else heard, once, under a downed pine, in weather that would’ve grounded any drone, and the ear only knew what to listen for because of sixteen years spent trusting it. Refined taste isn’t about selecting better tools. It’s about trusting what your own experience already taught you, over whatever the tool hands you first, and refusing to serve the plate before you’ve tasted it yourself. Nine feet up in the silence is where you learn the difference. Listen to “Nine Feet Up” on Suno: https://suno.com/s/kNwnXcCGuwRQ99ZJ Get full access to Through Another Lens at marksylvester.substack.com/subscribe [https://marksylvester.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

The Bird Saw It

A note before you start. This one comes with a song. It’s called “Looking Up.” Read first, then let the song find you on the other side. Before they sat down, I was watching a bird. It was working the banana plant at the table next to mine. In and out of the broad leaves, checking angles, very purposeful. The harbor was behind it. Boats in the channel. The mountains past that. A clear Fourth of July afternoon in Santa Barbara, the kind you drive across the state for. Then the family arrived. Mom, dad, three kids, two grandparents. Tourists, obvious from the cameras and the way they sorted themselves into chairs. Good vibe. Having the grandparents there made it feel even better. The adults had chosen well: a great table, a beautiful day, the whole harbor to look at. Then out came the iPads Through Another Lens is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. One in front of each kid. Snap, snap, snap. The kids went still. Heads down. Totally trained. The parents stood at the table long enough to order from the server, then walked away. Nothing at that table moved. The girls in their pink hats. The boy in the teal shirt. Three screens. The harbor behind them. Nobody looking. I looked at my lunch companions and said, “I have to take a picture of this.” I did. And I sat with what I was feeling, which took me a minute to name. It wasn’t anger exactly. It was something closer to grief. Because fifteen feet behind those three kids, through the glass, was the harbor. Boats. A holiday. And six inches into the banana plant, a bird was working very hard at being a parent. It did not have a phone. It did not need one. Every single thing that bird needed to do for its young, it was doing. I thought about my friend Michael. Michael is a stay-at-home dad in Santa Barbara. His son is three. There is no TV in their house when he’s around. No phone screens. His son has essentially zero experience with them. When a friend texted Michael a photo and said “show this to your boy,” Michael didn’t. He didn’t open the phone. He didn’t show the picture. Instead, they walk. Santa Barbara is good for walking, and they make the most of it. Michael teaches his son the way Sesame Street used to teach all of us, out loud, in the world. They count things. One of those, two of those, look at that. His son is three and he knows where he lives. He knows his street. He knows his neighborhood. Michael has taken the job seriously in the way only someone who has thought hard about it does. Here’s the part I keep thinking about. Michael figured out that his son loves music. So he went to Suno and started making songs out of the lessons. Things they’d learned on their walks turned into songs. Now, when they drive somewhere, his son listens to songs his dad made for him. Reinforcement, joy, presence, all of it at once. Michael invented his own Sesame Street and put it in the car. Three kids with iPads at a harbor restaurant and a dad making his son songs about the world outside the window. Both scenes happened this week. Both are real. The question isn’t whether our kids should use technology. The question is what they learn to crave. What they learn to reach for when there’s a choice. I’m at the Cold Spring AI Summit in Montecito this week. Two days, workshops, keynotes, people thinking hard about what AI does to kids and classrooms and learning. The question of AI and our children, from parents, teachers, and administrators in K through 12, is one of the most important we have right now. But I keep coming back to the harbor. I spend an enormous amount of my life in front of screens. More than most people, probably. It’s the nature of the work. And what I’ve noticed is that when I have the chance to be with humans, I put the screen away. Not because someone told me to. Because I crave the humans more than I crave the screen. I think most of us do, once we slow down enough to notice it. The question isn’t whether our kids should use technology. They will. They already do. The question is what they learn to crave. What they learn to reach for when there’s a choice. Three kids, three iPads, a harbor full of boats, and a bird working a nest in the banana plant twelve inches from the back of their heads. The bird saw everything. Thanks for reading Through Another Lens! This post is public so feel free to share it. Listen to “Looking Up” on Suno: https://suno.com/s/NexgQwX5Tl2lae1J [https://suno.com/s/NexgQwX5Tl2lae1J] Get full access to Through Another Lens at marksylvester.substack.com/subscribe [https://marksylvester.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

I Said No Twice Before I Said Yes

A note before you start. This one comes with a song called “Two Words,” written as a companion to the essay. Listen first and let it set the room, or read first and let the song land after. Either order works. Both are short. When I asked who wanted to work in the film business someday, I expected a forest of hands. Twenty-Five teenagers, the first morning of the Santa Barbara International Film Festival’s Teen Film Camp, all of them there because they applied to be. This had to be a room full of future directors and editors and cinematographers. Two hands went up. These were fourteen, fifteen, and sixteen-year-olds. Beautifully bouncy, gloriously distracted, the kind of room where confidence shows up and disappears on a ten-minute cycle. You can’t lecture a group like that. You have to show them something they can feel. And the thing I most needed them to feel had nothing to do with a camera. In a few days, they would be making films in crews of three and four. Four teenagers, four people each privately sure their idea is the one that should win. Whether that crew makes one good film or four half-films nobody finishes comes down to something smaller than talent. It comes down to how they answer each other. Through Another Lens is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. The Circle So we didn’t start with gear. We stood in a circle outside, and one at a time we tapped the shoulder of the person beside us, held their eyes, and said three words. “I’ve got your back.” Then we threw an imaginary ball around the circle until a banana and a frog joined it and the whole thing fell apart laughing. Both were the same lesson, wearing different clothes. Pay attention to the person across from you, or you drop the frog. Presence first. No But, Yes But, Yes And Back inside, I gave them three ways to answer a pitch. No but. Yes but. Yes and. Then I asked a team leader to stand up and pitch me the movie his crew was about to make. He got a sentence in and I no-butted him. It’s been done, I said. The budget won’t cover it. The lead should be older. Every door shut before he reached it, and he slowed, then stopped, the way you do when you realize the person across from you was only waiting for a gap to say no. I told him to start over, and this time I was generous. I nodded, I smiled, I yes-butted him. Yes, that’s interesting, but what if the ending changed? Yes, I love that, but the lead should really be older. By the third soft agreement, his idea wasn’t his anymore. I’d agreed with every word and walked off with the whole thing. That one is worse because it looks like collaboration while doing the same damage, and it’s the one that runs most of the meetings I’ve ever sat in. Then I told him to pitch me one more time, and I said yes and. He gave me a kid who finds something. I said yes, and the thing he finds is alive. He came back fast, yes, and it’s been waiting for him. Yes, I said, and it knows his name. And he was off, both of us building the same thing in the air between us, the idea getting bigger every time it changed hands. He didn’t stop when he ran out of pitch. I had to tell him we were done. He sat back down buoyant. You could see it on him from across the room, that lit-up thing a kid does when something he made got bigger instead of getting taken. I asked the room what was different about the three. They knew. Same pitch, same kid. The only thing that changed was the two words I chose to meet him with. No-but kills a room fast, and everyone watches it happen. The slow killer is yes-but, dressed up as agreement. Yes-and is the only one of the three that leaves people with more than they walked in carrying. That is the whole game on a set. No-but kills a room fast, and everyone watches it happen. The slow killer is yes-but, dressed up as agreement, which is exactly why it survives in rooms where no-but would get you thrown out. And yes-and is the only one of the three that leaves people with more than they walked in carrying. Being nice has nothing to do with it. Yes-and keeps an idea alive long enough to find out what it wants to be. Everything I put them through that morning was improv, the same games I play on a stage on the weekends. Yes-and is its first rule. It turns out to be the first rule of any room where people are trying to make one thing together. Intention Once an idea is alive, you can ask the harder question, so I asked it. How do you want people to feel when they walk out of your film? That one landed like a foreign language. They’d been thinking about the shot and the gear and the cool idea, which is to say they’d been thinking about themselves. Almost none of them had pictured the person on the other end of the work. Yes-and is what carries a crew across that gap, because you can’t build toward a stranger’s feeling while you’re still guarding your own pitch. Five Days The clock on them was brutal. Five days to make a five-minute film, shot on iPhones, cut on laptops, every crew teaching itself to direct, light, cast, edit, and produce all at once, the whole thing due in front of their parents on Friday night. Under that kind of compression, talent is not what saves you. The crews that finish are the ones who can answer each other with yes-and. The ones stuck in no-but and yes-but spend five days defending pitches and screen a mess on Friday, if they screen anything at all. The Back of the Book Then I turned the intention inward. I gave them one quiet minute and a single instruction. Write down how you want to feel at the end of this week. Keep it private, in the back of the book where nobody will see it. And when the week gets hard, when you are stressed or sure your film is falling apart, open the book and read your own words back to yourself. I know that one works. I have watched it work on me for years. Write down how you want to feel at the end of the week. When it gets hard, open the book and read your own words back to yourself. Their films screened for their parents last Friday night, five days after almost none of them would raise a hand for a job in the credits. The films matter to me less than what got written in the back of those books, and what happened to the kid who felt yes-and work on him in front of everyone. That is the lesson I hope outlasts the week and the month and most of what they think they came here to learn. It is why I make the drive up to the Whittier Ranch every year. Listen to “Two Words [https://suno.com/s/asGl74bQlICDdE2X]” on Suno Get full access to Through Another Lens at marksylvester.substack.com/subscribe [https://marksylvester.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

The Long Line: What Father's Day Means When You're Standing in It

What's in this episode • Why I never wrote a Father's Day piece until now • My father, the sports page, and the decision I made at twelve • Raising my son alone at twenty-one • The orchids by my door, and losing my father and son the same year • Three grandsons, one bay, and a photograph from a tug • Older is what happens to you, elder is what you decide This episode • Read the full Sunday Story: https://marksylvester.substack.com/p/the-long-line-what-fathers-day-means [https://marksylvester.substack.com/p/the-long-line-what-fathers-day-means] • Subscribe: marksylvester.substack.com [http://marksylvester.substack.com] More from Mark • TEDxSantaBarbara: tedxsantabarbara.com [http://tedxsantabarbara.com] • Mark Sylvester: marksylvester.com [http://marksylvester.com] • An Embarrassment of Pandas (improv, the Alcazar) • Carpinteria Improv Listen to “I Show Up” on Suno : https://suno.com/s/Q5dQJvKYhDyxMWkg Get full access to Through Another Lens at marksylvester.substack.com/subscribe [https://marksylvester.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]