Customer Experience AND Employee Experience with Chris Johnston

Customer Experience AND Employee Experience with Chris Johnston

This week, April sits down with Adoreboard founder and CEO Chris Johnston to explore the connection between trust, emotion, customer experience, and business performance. From building a startup through multiple pivots to helping global brands turn feedback into action, Chris shares why the smallest insights often create the biggest impact and how listening well can transform both people and organizations.

Customer Experience AND Employee Experience - April's Story

In this solo episode, April shares her journey from weddings to YETI, woom and now AND. She share the lesson that changed everything: customer experience and employee experience are inseparable. She breaks down the moments that shaped her career, the connection between thriving teams and loyal customers, and the tangible steps leaders can take to build organizations where both people and performance thrive.

Customer Experience AND Employee Experience with Lauren Kershner

In this episode, April sits down with hospitality entrepreneur Lauren Kershner to explore the powerful connection between customer experience and employee experience. From building multiple thriving businesses in Sonoma wine country to creating a culture centered on generosity, community, and daily family meals, Lauren shares how investing in people creates a ripple effect that touches customers, teams, and entire communities. Together, they discuss leadership, hospitality, the power of gathering around a table, and why sometimes the simplest practices create the most meaningful impact. A conversation full of heart, wisdom, and a reminder that when we care deeply for our people, everyone thrives.

Roots AND Wings with Shelley Seale

In this episode, writer, author, and storyteller Shelley Seale shares her journey from a traditional upbringing to a life intentionally built around creativity, travel, purpose, and impact. Together, we explore reinvention, finding the courage to listen to your inner voice, and the power of embracing the parts of yourself that make you different. A conversation about honoring your roots, spreading your wings, and refusing to bury your light.

Creative AND Structured with Trish Olives

In this episode, Trish Olives shares her journey from aspiring comedy writer to creative leader, unpacking the reality behind great ideas: creativity thrives when paired with structure. We explore mentorship, creative problem-solving, building environments where people can do their best work, and why everyone is more creative than they think. A conversation about designing a life, career, and creative practice that makes space for both inspiration and action.