Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!

Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!

Grab tight and buckle up while Tristan shares his airport misadventure when CrowdStrike broke the world for a couple days. But have no fear! He made it home - just barely. We also dig into a recommendation from our friend Lazlo in Hungary on preventing attrition. Hi Lazlo!

Episode 17: We've gone to the Darkside

In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope

Our First 'Mini-Sode' - 2x's The Mediocrity in Half the Time!

Come hang out with us while we half-ass an episode and then call it a mini-sode! Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!

Episode 16: Skills? Where We're Going, We Don't Need Skills.

Hold onto your seats, folks—Lindsay's actually prepared for once, and we're hittin' 88 miles per hour into Reddit usernames and tackling Tristan’s hot take on the “unskilled” world of customer service. No DeLorean needed.

Episode 15: Tristan's Amnesia, Fair Wages, and Love Letters to Customers

Come hang out with the Big Red Pod while we dig into our spotty memories, the importance of paying fair and livable wages, and how to build lasting and impactful relationships with your customers. Enjoy!