Lab Talk #15 - "Let's Talk Across Cultures" with Prof. John Baldwin

Lab Talk #15 - "Let's Talk Across Cultures" with Prof. John Baldwin

Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber, Assistant Professor at the University of Southern Denmark), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. Today’s guest is John R. Baldwin from Illinois State University. In this Lab Talk, we explore the fascinating world of intercultural communication and its relevance in an increasingly interconnected world. Drawing on his extensive research, John explains what culture actually is, how intercultural communication differs from international and intergroup communication, and why identities play such a central role whenever people from different cultural backgrounds interact. We also discuss identity politics, the risks of othering, and how media representations shape our understanding of cultures and social groups. A conversation for anyone interested in culture, communication, and how to navigate differences with greater awareness and competence. Want to explore more? Here are five scientific publications related to today’s episode: Baldwin, J. R. (2018). Evolving definitions of culture and intercultural communication for emerging global realities. In W. Jia (Ed.), Intercultural communication: Adapting to emerging global realities: A reader (2nd ed., pp. 27-43). Cognella. Baldwin, J. R., González, A., Brock, N., Zie, M., & Chao, C.-C. (2024). Intercultural communication for everyday life (2nd ed.). Wiley-Blackwell. Giles, H., & Maass, A. (2016). (Eds.). Advances in intergroup communication. Peter Lang. González, A., & Chen, Y.-W. (Eds.). (2011). Our voices: Essays in culture, ethnicity, and communication. Oxford University Press. Landis, D., & Bhawuk, D. P. S. (Eds.). (2020). The Cambridge handbook of intercultural training (4th ed.). Cambridge University Press. Follow The CommUnity Lab on Spotify and Apple Podcasts, subscribe on YouTube, and join the conversation on LinkedIn. You can also email us at communitylab.podcast@gmail.com. Your feedback and suggestions help shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

Lab Talk #14 - "A Matter of Identity and Character" with Prof. Joep Cornelissen

Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber, Assistant Professor at the University of Southern Denmark), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. Today’s guest is Joep Cornelissen from Erasmus University Rotterdam. In this Lab Talk, we explore the world of organizational identity and organizational character, and the crucial role that communication plays in shaping both. Drawing on his research, Joep discusses the dynamics of identity construction, including the idea of hybrid organizational identities that balance different — and sometimes competing — expectations, such as profitability and social responsibility. He also introduces the concept of organizational character and distinguishes between different ideal types, from role performers to moral stewards. A conversation for anyone interested in how organizations define who they are, and who they aspire to be. Want to explore more? Here are five scientific publications related to today’s episode: Ghoshal, S., & Bartlett, C. A. (1997). The Individualized Corporation: A Fundamentally New Approach to Management. Harper. Pollan, M. (2025). A World Appears: A Journey into Consciousness. Allen Lane. Taylor, C. (1989). Sources of the Self: The Making of the Modern Identity. Harvard University Press. Taylor, J. R., & Van Every, E. J. (2000). The Emergent Organization Communication As Its Site and Surface. Lawrence Erlbaum. Werner, M. D., Cornelissen, J., & Turkenburg, K. (2026). Moral Selves: Organizational character and the pursuit of purpose. Organization Theory, 7(1), https://journals.sagepub.com/doi/10.1177/26317877261423230. Follow The CommUnity Lab on Spotify and Apple Podcasts, subscribe on YouTube, and join the conversation on LinkedIn. You can also email us at communitylab.podcast@gmail.com. Your feedback and suggestions help shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

Lab Talk #13 - "Internal Communication and the Magic of Listening" with Prof. Rita Men

Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. Today’s guest is Rita Men from the University of Florida. In this Lab Talk, we dive into the world of internal communication, with a particular focus on leadership communication and its impact on employees’ engagement, well‑being, and behavior at work. Together, we unpack what symmetrical internal communication is, why dialogue, listening, and authenticity matter so much in organizations, and how communication professionals contribute to shaping positive employee–organization relationships. Drawing on her extensive research, Rita discusses employee engagement and emotional culture and explains why internal communicators can be understood as emotion brokers. We also explore what effective leadership communication looks like in practice, why genuine listening to employees’ needs is crucial, and what communication professionals and leaders should keep in mind when they want to foster trust, commitment, and well‑being. In addition, we briefly touch on the opportunities and challenges of using generative AI in internal communication management. Want to explore more? Here are five scientific publications related to today’s episode: Men, L.R. (2015). The internal communication role of the chief executive officer: Communication channels, style, and effectiveness. Public Relations Review, 41(4), 461-471. https://doi.org/10.1016/j.pubrev.2015.06.021 Men, L.R., Yue, C.A., & Liu, Y. (2020). “Vision, passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change. Public Relations Review, 46(3). 101927. https://doi.org/10.1016/j.pubrev.2020.101927 Schnackenberg, A.K., & Tomlinson, E.C. (2016). Organizational transparency: A new perspective on managing trust in organization-stakeholder relationships. Journal of Management, 42(7), 1784–1810. https://doi.org/10.1177/0149206314525202 Willemse, M.A., & Men, L.R. (2026). A smile is worth a thousand words: the role of internal communications in nurturing an emotional culture of joy at work. Corporate Communications: An International Journal, 31(1), 135-149. https://doi.org/10.1108/CCIJ-02-2025-0047 Yue, C.A., Men, L.R., Mitson, R., Davis, D.Z., & Zhou, A. (2024). Artificial intelligence for internal communication: Strategies, challenges, and implications. Public Relations Review, 50(5). 102515. https://doi.org/10.1016/j.pubrev.2024.102515 Follow The CommUnity Lab on Spotify and Apple Podcasts, subscribe on YouTube, and join the conversation on LinkedIn. You can also email us at communitylab.podcast@gmail.com. Your feedback and suggestions help shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

Lab Talk #12 - "The Human Side of Artificial Intelligence" with Prof. Tomi Laapotti

Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. Today’s guest is Tomi Laapotti from the University of Vaasa, Finland. In this Lab Talk, we explore the role of artificial intelligence in organizational communication and everyday work practices. Together, we unpack what artificial intelligence actually is, how Generative AI and Large Language Models differ from other forms of AI, and why algorithms are not just tools but active participants in organizing. Drawing on recent research, Tomi discusses ripple effects of human–AI interaction in the workplace, the risks and biases hidden in AI “black boxes,” and what all this means for communication professionals and leaders alike. A timely conversation for anyone navigating work, organizing, and communication in general, in an increasingly algorithmic world. Want to explore more? Here are five scientific publications related to today’s episode: Alaimo, C., & Kallinikos, J. (2021). Organizations decentered: Data objects, technology and knowledge. Organization Science, 33(1), 19-37. https://doi.org/10.1287/orsc.2021.1552 Einola, K., & Khoreva, V. (2022). Best friend or broken tool? Exploring the co-existence of humans and artificial intelligence in the workplace ecosystem. Human Resource Management, 62(1), 117-135. https://doi.org/10.1002/hrm.22147. Hicks, M. T., Humphries, J., & Slater, J. (2024). ChatGPT is bullshit. Ethics and Information Technology 26, 38. https://doi.org/10.1007/s10676-024-09775-5. Laapotti, T. & Raappana, M. (2022). Algorithms and organizing. Human Communication Research, 48(3), 491–515. https://doi.org/10.1093/hcr/hqac013 Pelevina, N.-M., Sihvonen, T., Rousi, R., Laapotti, T., & Mikkola, H. (2025). Finlandised electobots and the distortion of collective political memory. Memory, Mind & Media, 4, e26. https://doi.org/10.1017/mem.2025.10022 Follow The CommUnity Lab on Spotify and Apple Podcasts, subscribe on YouTube, and join the conversation on LinkedIn. You can also send us an email to communitylab.podcast@gmail.com. Your feedback and suggestions help shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!

Lab Talk #11 - "You're Not Funny, Dude!" with Prof. Nancy Bell

Welcome to The CommUnity Lab! The knowledge transfer podcast, where we dive deep into the fascinating world of professional communication research and its application. Hosted by Danny (Daniel Wolfgruber), this podcast brings together leading scholars to explore how communication shapes workplaces, relationships, and society at large. Today’s guest is Prof. Nancy Bell from Washington State University. In this Lab Talk, we dive into the fascinating world of humor, especially the moments when a joke doesn’t land. Together, we explore how and why humor fails in everyday interactions at work, in the classroom, and at home. Drawing on linguistic research, Nancy explains the roles of humor competence and humor performance, and why context and framing are crucial when you decide to crack a joke. A must-listen for anyone who wants to understand what makes humor work… and what makes it fall flat. Want to explore more? Here are five scientific publications related to today’s episode: Bell, N. (2015). We are not amused: Failed humor in interaction. De Gruyter. https://www.degruyterbrill.com/document/doi/10.1515/9781501501586/html Gironzetti, E. (2022). The multimodal performance of conversational humor. John Benjamins. https://benjamins.com/catalog/ftl.13 Haugh, M. (2016). “Just kidding”: Teasing and claims to non-serious intent. Journal of Pragmatics, 95, 120-136. https://doi.org/10.1016/j.pragma.2015.12.004 Haugh, M., & Márquez Reiter, R. (2025). (Un)intended offence: Speaker meaning and discursive scales in the negotiation of offensive humour. Pragmatics & Cognition, 32(1), 8-38. https://doi.org/10.1075/pc.24019.hau Schnurr, S., Azikin, N., & Omar, M. (2021). Leadership and humour at work: Using interactional sociolinguistics to explore the role of gender. In J. Angouri & J. Baxter (Eds.), The Routledge Handbook of Language, Gender, and Sexuality. Routledge. https://www.taylorfrancis.com/chapters/edit/10.4324/9781315514857-16/leadership-humour-work-stephanie-schnurr-azikin-mohd-omar Follow The CommUnity Lab on Spotify and Apple Podcasts, subscribe on YouTube, and join the conversation on LinkedIn. You can also send us an email to communitylab.podcast@gmail.com. Your feedback and suggestions help shape this podcast into a must-listen for all communication enthusiasts. Let’s decode the way we (try to) connect, one conversation at a time!