WorkWonders ep. 04: How Jiva helps farmers through specific approaches in customer supports with Customer Experience Lead, Nur Aina Ardhya Pratiwi

WorkWonders ep. 05: How do one determine which crops has the most potential? with Ashish Patil, Business Operations & Strategy Lead

In the latest episode of WorkWonders, Ashish Patil shares his professional insights as the Business Operations & Strategy Lead at Jiva about how to determine the potential of crops in Indonesia. With Tada, they talk about how to understand crop landscapes, his three-stage research process in doing so, and the importance of supply chain participation.

WorkWonders ep. 04: How Jiva helps farmers through specific approaches in customer supports with Customer Experience Lead, Nur Aina Ardhya Pratiwi

In this episode, Aina and Bintang discuss about the Customer Experience’s role in managing customer concerns, specifically when it comes to the challenges in tending to the needs of farmers. Because of rural areas and lack of tech literacy, Aina emphasized the importance of specific and tailored solutions for different customer types, such as crop management advice for farmers.

WorkWonders ep. 01: Rural user research struggle and managing workloads and blockers in design research with Sr. Design Researchers Dinda Setiawan

WorkWonders is our new segment which showcases Jiva's projects and Jivengers' ways of working. The pilot episode features Dinda Setiawan, our Sr. Design Researcher, in which she shares stories about how the design research team overcome distinct challenges doing research with rural users and how to optimise daily workload despite multiple blockers coming their way. Listen up and follow us on LinkedIn, Instagram, TikTok and YouTube to get to know Jiva better! (Our handle is (almost) always jiva.ag <3)

WorkWonders ep. 03: How blueprinting helps Jiva's relationship with Indonesian micro-collectors and farmers with Sr. Service Designer, Karan Patel

In this episode, Karan talks what service designer does, how different cultural backgrounds in Indonesia pose as challenges for relatability in service designing, and how exercising blueprinting helps Jiva prioritize business goals and solve problems in future interactions.

WorkWonders ep. 02: How Jiva makes low-tech e-commerce platform for rural Indonesian users with Sr. Product Manager Nilesh Gaurav

Nilesh chats about the challenges of building digital products for the Indonesian rural communities and how the team solves these hurdles by developing low-tech platforms and building strong physical networks on ground.