Designing Inclusive Financial Solutions 2: Building Trust through Agents, Uptime, and Disputes Done Right

Designing Inclusive Financial Solutions 2: Building Trust through Agents, Uptime, and Disputes Done Right

In Part 2 of our Designing Inclusive Financial Solutions series, Host, Immanuel Umukoro (Policy and DFS Advocacy Manager, EFInA) continues the conversation with Dotun Adekunle (COO/CTO, OPay Digital Services Limited). They move beyond pricing and product tweaks to tackle the real backbone of adoption: Trust. Whether you're a fintech founder, product manager, policymaker, or ecosystem builder, this conversation will challenge how you think about infrastructure, reliability, and human touch in financial systems.

Designing Inclusive Financial Solutions: Pricing and Product Tweaks that Create Stickiness

In this episode of the EFInA Podcast, host Immanuel Umukoro (Policy and DFS Manager, EFInA) sits with Dotun Adekunle (COO/CTO, OPay Digital Services Limited), to dive into the key factors that drive customer loyalty and engagement in financial products. Join us as we explore how thoughtful pricing strategies and small product tweaks can create lasting "stickiness" for customers in underserved markets. From affordability models to tailoring features for real-world needs, we break down the strategies that ensure financial solutions not only attract but also retain a loyal customer base. Learn how inclusivity in design can drive long-term growth in the financial sector.

From Energy to Equity: Leveraging the Pay-As-You-Go Model for Financial and Economic Inclusion

How does a simple payment model unlock financial dignity, expand economic opportunity, and transform underserved communities? In this episode of the EFInA Podcast, host Immanuel Umukoro, Policy and DFS Manager, EFInA, sits with Kolawole Osinowo, CEO, Izili Group, to unpack the powerful intersection between energy access and financial inclusion, exploring how the Pay-As-You-Go (PAYG) model is reshaping the future of clean energy adoption across Africa and emerging markets. This is an episode you can’t afford to miss. Tune in and discover how energy access can be the gateway to true economic equity.

POS Terminals, Agent Banking, and the Inclusion Agenda: Looking for the Silver Lining

As Nigeria deepens its push for financial inclusion, POS terminals and agent banking have become critical lifelines for last-mile communities. But with rising transaction and operational costs, fraud risks, liquidity struggles, poor connectivity and frequent service downtimes, can we collectively unlock broader financial access, resilience and trust? In this episode of The EFInA Podcast, host Immanuel Umukoro (Policy and DFS Advocacy Manager, EFInA) sits with Mr. Fego Okiomah, Country Manager at Newland NPT, to unpack the evolving realities of Nigeria’s agent banking ecosystem. From the CBN’s new terminal geo-tagging policy to emerging opportunities for innovation, regulation, and consumer trust, this conversation explores where the silver linings really lie.

Open Banking in Nigeria: Why Should Nigerians (especially the Unbanked and Underbanked) Care?

Open Banking is here, but what does it really mean for everyday Nigerians? In this episode, we sit with Mr. Adedeji Olowe, Trustee of Open Banking Nigeria, to demystify the concept. We explore how secure data sharing can unlock safer, more personalised financial services, foster transparency, and drive financial inclusion for millions who remain underserved. With Nigeria leading the way as the first African country to establish a regulatory framework for open banking, this conversation sheds light on its transformative potential and why it matters for your financial future.