The Farrynheight Podcast
Soccer may be the world’s game, but for Radhika Duggal, it’s also a masterclass in marketing, leadership, and consumer obsession. As CMO of Major League Soccer, she’s redefining how a league connects with its fans—through innovation, resilience, and a culture of care that puts people first. Radhika pulls back the curtain on what it really takes to market a league that’s growing at record pace. From embracing imperfection as a strategy (yes, really) to building a culture of care and speed, she shares how consumer behavior and team dynamics intersect to create moments of fandom that last a lifetime. We cover it all: resilience in leadership, why feedback is the ultimate gift, the art of operationalizing innovation, and how soccer’s global DNA makes it uniquely positioned to unite rather than divide. TIMESTAMPS: 00:00 Introduction and Background 02:10 The Role of CMO in Major League Soccer 06:44 Embracing Imperfection and Learning 09:28 Navigating New Challenges in a New Industry 12:33 Goals and Team Dynamics 15:36 Operationalizing Speed and Communication 18:24 Building a Culture of Care and Trust 21:09 Defining Great Leadership 22:53 Feedback and Growth 25:48 Consumer Behavior Insights 28:28 Driving Fan Growth and Engagement 31:00 Measuring Fandom and Emotional Connection 35:07 Innovation in Marketing for MLS 37:10 Understanding Consumer Behavior 39:39 Real-Life Consumer Insights 42:11 The Thread of People in Career 43:55 Resilience as a Key Skill Subscribe to The Farrynheight Podcast: YouTube [http://youtube.com/farrynheight] Spotify [https://open.spotify.com/show/0jFMVHC9m7SNT3KYtmpC5M] Apple Podcasts [https://podcasts.apple.com/us/podcast/the-farrynheight-podcast/id1522532699] Follow Farrynheight on social: Farrynheight Podcast Instagram [https://www.instagram.com/farrynheightpodcast/?hl=en] Farryn Weiner Instagram [https://www.instagram.com/jetsetfarryn/?hl=en] Farrynheight Instagram [https://www.instagram.com/farrynheight/?hl=en] Farrynheight LinkedIn [https://www.linkedin.com/company/farrynheight/] Interested in raising brands? Send us a note at hey@farrynheight.com [hey@farrynheight.com] or visit us at https://farrynheight.com/ [https://farrynheight.com/]
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