The How Digital Marketing Works® Podcast

Episode 4: Alison Lichtenstein, Director of Customer Experience Design - Dow Jones

23 min · 24. Dez. 2018
Episode Episode 4: Alison Lichtenstein, Director of Customer Experience Design - Dow Jones Cover

Beschreibung

Alison Lichtenstein [https://www.linkedin.com/in/alison-lichtenstein-409355/] is the Director of Customer Experience Design at Dow Jones [https://www.dowjones.com/]. In this episode, Alison dishes on what customer experience design means and how it fits in a business like Dow Jones. She also shares practical advice for marketers seeking tried and true ways to optimize the customer experience.

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5 Folgen

Episode Episode 2: Adam Wallace, CEO - Spherical Cover

Episode 2: Adam Wallace, CEO - Spherical

Adam Wallace [https://www.linkedin.com/in/adamjwallace/] is the Founder & CEO of Spherical [https://spherical.co/], a digital agency specializing in design, content, social and search for clients in the luxury and lifestyle hotel space. Before Spherical, Adam was known for his work at the Roger Smith Hotel [https://www.rogersmith.com/] where he helped establish the hotel's reputation as a pioneer in social media marketing in the hospitality industry - in fact, eConsultancy [https://econsultancy.com/q-a-the-marketing-duo-behind-new-york-s-social-media-hotel-3/] proclaimed it "the most social media savvy hotel in New York -- if not the world." Adam talks social media marketing, building a digital agency on a shoestring, and lessons learned from more than ten years in the digital marketing space.

4. Nov. 201833 min
Episode Episode 1: Eric Brown DSc, CIO - SentimenTrader.com Cover

Episode 1: Eric Brown DSc, CIO - SentimenTrader.com

Technologist Eric Brown, DSc [https://www.linkedin.com/in/ericbrown/], is the CIO of Sundial Capital Research [https://sentimentrader.com/about/]. After graduating college, Eric worked for many years in various areas of technology including software, IT, technical support, and more. About 12 years ago, he moved into an area we now call marketing technology. The thesis for his doctorate, which he started in 2007, was focused on Twitter sentiment for financial decision making. Eric subsequently leveraged the learnings from his thesis and launched a startup, which he sold in 2015. He's a tech guy with a solid understanding of how technology and marketing work together to drive positive business results. In this episode, Eric talks about his career, reflects on the concept of digital maturity and why marketing and IT playing nicely in the sandbox is essential to the CIO, CMO, and the business.

28. Okt. 201848 min