Ep 204. Why Five-Star Customer Service is Your Best Marketing w/ Cathi Shank of Speedy Scoop

Ep 208. Surviving the Summer Churn: Why My Client Count Dropped from 350 to 288

Erica discusses the operational hurdles of managing her six-figure dog waste removal business during a seasonal slowdown. She reflects on the tension between scaling her company through administrative tasks, such as developing Standard Operating Procedures (SOPs), and the temptation to return to the field to save on labor costs. Krupin highlights the difficulty of hiring skilled staff for specialized roles like sales while navigating a competitive market and fluctuating client numbers. The episode also touches on her marketing strategies, including the use of YouTube and social media to build a recognizable brand. Throughout she emphasizes the importance of tracking business data and maintaining customer relationships to ensure long-term growth. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com 🔊 Listen on Spotify: https://bit.ly/45o3Esn [https://bit.ly/45o3Esn] Apple Podcasts: https://bit.ly/3tnEi0g [https://bit.ly/3tnEi0g] YouTube: https://bit.ly/48Ggdlx [https://bit.ly/48Ggdlx] We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission. Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅ Jobber Try Jobber free [https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=5U7yvjL7h2vF9m&gsxid=5U7yvjL7h2vF9m&gspk=ZXJpY2FrcnVwaW41ODcy] and save 35% on your first 3 months 🛠️ She Built That https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a] 💩 Pooper Scoop Millionaire https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a] 🎟️ Scoop Con 2026 October 2–3 in Dallas, TX ☎️ QUO The shared business phone and inbox that gives your team one place for every call, text, and customer. https://get.quo.com/kroopin [https://get.quo.com/kroopin] ⭐ Review Harvest https://onboarding.reviewharvest.com/?ref=Kroopin [https://onboarding.reviewharvest.com/?ref=Kroopin] 🛒 Amazon Store https://amzn.to/46OBtDN [https://amzn.to/46OBtDN] Connect with Erica 📺 YouTube Subscribe to Kroopin's Poopin' Scoopin': https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin [https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin] 📸 Personal Instagram https://www.instagram.com/erica_krupin/ [https://www.instagram.com/erica_krupin/] 📸 Business Instagram Follow Kroopin's Poopin Scoopin: https://www.instagram.com/kroopins_poopin_scoopin/ [https://www.instagram.com/kroopins_poopin_scoopin/] 🕞 TikTok Connect with Erica on TikTok: https://www.tiktok.com/@kroopinspoopinscoopin [https://www.tiktok.com/@kroopinspoopinscoopin]

Ep 207. Fire Yourself to Grow: How to Stop Doing Everything and Start Leading

Erica interviews Lauren Becks [https://www.instagram.com/girlsgonerawpethealth/], the owner of Girls Gone Raw [https://www.girlsgonerawpet.com/carnivorecrate], a business specializing in single-ingredient pet treats. Lauren shares her entrepreneurial journey, detailing the transition from a passionate hobby to a mission-driven company focused on holistic canine nutrition. The conversation covers the practical challenges of small business ownership, such as navigating taxes, managing growth, and the importance of hiring fractional advisors to handle operations. A significant portion of the dialogue emphasizes founder-forward social media strategies, including how Lauren uses authentic engagement and brand partnerships to build a community. The Carnivore Crate: https://www.girlsgonerawpet.com/carnivorecrate [https://www.girlsgonerawpet.com/carnivorecrate] (Use Code: KROOPINS10) Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com 🔊 Listen on Spotify: https://bit.ly/45o3Esn [https://bit.ly/45o3Esn] Apple Podcasts: https://bit.ly/3tnEi0g [https://bit.ly/3tnEi0g] YouTube: https://bit.ly/48Ggdlx [https://bit.ly/48Ggdlx] We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission. Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅ Jobber Try Jobber free [https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=5U7yvjL7h2vF9m&gsxid=5U7yvjL7h2vF9m&gspk=ZXJpY2FrcnVwaW41ODcy] and save 35% on your first 3 months 🛠️ She Built That https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a] 💩 Pooper Scoop Millionaire https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a] 🎟️ Scoop Con 2026 October 2–3 in Dallas, TX ☎️ QUO The shared business phone and inbox that gives your team one place for every call, text, and customer. https://get.quo.com/kroopin [https://get.quo.com/kroopin] ⭐ Review Harvest https://onboarding.reviewharvest.com/?ref=Kroopin [https://onboarding.reviewharvest.com/?ref=Kroopin] 🛒 Amazon Store https://amzn.to/46OBtDN [https://amzn.to/46OBtDN] Connect with Erica 📺 YouTube Subscribe to Kroopin's Poopin' Scoopin': https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin [https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin] 📸 Personal Instagram https://www.instagram.com/erica_krupin/ [https://www.instagram.com/erica_krupin/] 📸 Business Instagram Follow Kroopin's Poopin Scoopin: https://www.instagram.com/kroopins_poopin_scoopin/ [https://www.instagram.com/kroopins_poopin_scoopin/] 🕞 TikTok Connect with Erica on TikTok: https://www.tiktok.com/@kroopinspoopinscoopin [https://www.tiktok.com/@kroopinspoopinscoopin]

Ep 206. "If You Won't Scoop Poop, You Won't Start a Business": The Reality of Entrepreneurship

Erica talks with Daniel Baumgartner [https://www.instagram.com/paws_hd/], the owner of a California-based pet waste removal business called P.A.W.S. HD [https://www.pawshd.com/]. Daniel describes how he transitioned from a professional soccer career to entrepreneurship after being inspired by an Upflip video to launch his company in early 2024. The discussion highlights his content creation strategy on Instagram, where he uses humor and personality to build brand awareness and establish local trust. Both participants speak openly about their Christian faith, sharing how their spiritual journeys have influenced their professional ethics and personal resilience. Daniel also provides practical insights into his daily operations, including managing a dense route of over 80 recurring clients and the challenges of hiring staff in California. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com 🔊 Listen on Spotify: https://bit.ly/45o3Esn [https://bit.ly/45o3Esn] Apple Podcasts: https://bit.ly/3tnEi0g [https://bit.ly/3tnEi0g] YouTube: https://bit.ly/48Ggdlx [https://bit.ly/48Ggdlx] We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission. Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅ Jobber Try Jobber free [https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=5U7yvjL7h2vF9m&gsxid=5U7yvjL7h2vF9m&gspk=ZXJpY2FrcnVwaW41ODcy] and save 35% on your first 3 months 🛠️ She Built That https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a] 💩 Pooper Scoop Millionaire https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a] 🎟️ Scoop Con 2026 October 2–3 in Dallas, TX ☎️ QUO The shared business phone and inbox that gives your team one place for every call, text, and customer. https://get.quo.com/kroopin [https://get.quo.com/kroopin] ⭐ Review Harvest https://onboarding.reviewharvest.com/?ref=Kroopin [https://onboarding.reviewharvest.com/?ref=Kroopin] 🛒 Amazon Store https://amzn.to/46OBtDN [https://amzn.to/46OBtDN] Connect with Erica 📺 YouTube Subscribe to Kroopin's Poopin' Scoopin': https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin [https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin] 📸 Personal Instagram https://www.instagram.com/erica_krupin/ [https://www.instagram.com/erica_krupin/] 📸 Business Instagram Follow Kroopin's Poopin Scoopin: https://www.instagram.com/kroopins_poopin_scoopin/ [https://www.instagram.com/kroopins_poopin_scoopin/] 🕞 TikTok Connect with Erica on TikTok: https://www.tiktok.com/@kroopinspoopinscoopin [https://www.tiktok.com/@kroopinspoopinscoopin]

Ep 205. Closing The Sale via Text: How to Master Sales Messaging Without Sounding "Salesy"

Erica speaks with business coach and Kelly Shirley [https://klscoach.com/] regarding the growth and professionalization of the pet waste removal industry. Shirley highlights her transition from a twenty-year corporate sales career to coaching entrepreneurs on how to scale their businesses from solo operations to profitable, multi-staff ventures. The discussion emphasizes critical sales tactics such as speed to lead, building personal rapport through pet-specific discovery questions, and the importance of consistent follow-up windows. Shirley argues that success in this niche requires a mindset shift from simply performing a chore to providing clients with time, safety, and peace of mind. Additionally, the conversation offers practical advice on overcoming pricing objections and using text messaging effectively to close deals without being pushy. The episode serves as a strategic guide for small business owners looking to implement professional systems and high-level negotiation techniques in a specialized service market. Connect with Kelli: https://klscoach.com/ [https://klscoach.com/] How Kelli Built a $10K/Mo Pooper Scooper Business in 78 Days! - https://www.youtube.com/watch?v=P2wLBWjqSIs [https://www.youtube.com/watch?v=P2wLBWjqSIs] Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com 🔊 Listen on Spotify: https://bit.ly/45o3Esn [https://bit.ly/45o3Esn] Apple Podcasts: https://bit.ly/3tnEi0g [https://bit.ly/3tnEi0g] YouTube: https://bit.ly/48Ggdlx [https://bit.ly/48Ggdlx] We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission. Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅ Jobber Try Jobber free and save 35% on your first 3 months: https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=3Z4pieUcVYG7Y5&gsxid=3Z4pieUcVYG7Y5&gspk=ZXJpY2FrcnVwaW41ODcy [https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=3Z4pieUcVYG7Y5&gsxid=3Z4pieUcVYG7Y5&gspk=ZXJpY2FrcnVwaW41ODcy] 🛠️ She Built That https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a] 💩 Pooper Scoop Millionaire https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a] 🎟️ Scoop Con 2026 October 2–3 in Dallas, TX ☎️ QUO The shared business phone and inbox that gives your team one place for every call, text, and customer. https://get.quo.com/kroopin [https://get.quo.com/kroopin] ⭐ Review Harvest https://onboarding.reviewharvest.com/?ref=Kroopin [https://onboarding.reviewharvest.com/?ref=Kroopin] 🛒 Amazon Store https://amzn.to/46OBtDN [https://amzn.to/46OBtDN] Connect with Erica 📺 YouTube Subscribe to Kroopin's Poopin' Scoopin': https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin [https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin] 📸 Personal Instagram https://www.instagram.com/erica_krupin/ [https://www.instagram.com/erica_krupin/] 📸 Business Instagram Follow Kroopin's Poopin Scoopin: https://www.instagram.com/kroopins_poopin_scoopin/ [https://www.instagram.com/kroopins_poopin_scoopin/] 🕞 TikTok Connect with Erica on TikTok: https://www.tiktok.com/@kroopinspoopinscoopin [https://www.tiktok.com/@kroopinspoopinscoopin]

Ep 204. Why Five-Star Customer Service is Your Best Marketing w/ Cathi Shank of Speedy Scoop

Today Erica's guest is Cathi Shank, the owner of a pet waste removal business called Speedy Scoop [https://www.instagram.com/speedyscoopindy/]. The discussion highlights the origins of Cathi's business, which began unexpectedly through her son's neighborhood project and evolved into a full-scale professional operation. Both women share insights on navigating a competitive market by maintaining high service standards, professional pricing, and reliable communication. They emphasize the importance of community support and the necessity of transitioning from a solo operator to a leader with a structured team. The episode also explores the unique challenges and triumphs of women in entrepreneurship, specifically regarding work-life balance and the value of networking. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com 🔊 Listen on Spotify: https://bit.ly/45o3Esn [https://bit.ly/45o3Esn] Apple Podcasts: https://bit.ly/3tnEi0g [https://bit.ly/3tnEi0g] YouTube: https://bit.ly/48Ggdlx [https://bit.ly/48Ggdlx] We appreciate your support for the podcast, and if you're interested in financially backing us, please consider using our affiliate links for the tools and systems we use in our business. By signing up through these links, we earn a commission. Jobber is our main sponsor. Your support of Jobber helps keep this show going. Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence. ✅ Jobber Try Jobber free and save 35% on your first 3 months: https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=3Z4pieUcVYG7Y5&gsxid=3Z4pieUcVYG7Y5&gspk=ZXJpY2FrcnVwaW41ODcy [https://www.getjobber.com/im/ambassador-referral/?pscd=go.getjobber.com&ps_partner_key=ZXJpY2FrcnVwaW41ODcy&ps_xid=3Z4pieUcVYG7Y5&gsxid=3Z4pieUcVYG7Y5&gspk=ZXJpY2FrcnVwaW41ODcy] 🛠️ She Built That https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a] 💩 Pooper Scoop Millionaire https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a [https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a] 🎟️ Scoop Con 2026 October 2–3 in Dallas, TX ☎️ QUO The shared business phone and inbox that gives your team one place for every call, text, and customer. https://get.quo.com/kroopin [https://get.quo.com/kroopin] ⭐ Review Harvest https://onboarding.reviewharvest.com/?ref=Kroopin [https://onboarding.reviewharvest.com/?ref=Kroopin] 🛒 Amazon Store https://amzn.to/46OBtDN [https://amzn.to/46OBtDN] Connect with Erica 📺 YouTube Subscribe to Kroopin's Poopin' Scoopin': https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin [https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin] 📸 Personal Instagram https://www.instagram.com/erica_krupin/ [https://www.instagram.com/erica_krupin/] 📸 Business Instagram Follow Kroopin's Poopin Scoopin: https://www.instagram.com/kroopins_poopin_scoopin/ [https://www.instagram.com/kroopins_poopin_scoopin/] 🕞 TikTok Connect with Erica on TikTok: https://www.tiktok.com/@kroopinspoopinscoopin [https://www.tiktok.com/@kroopinspoopinscoopin]