How Hospice Leaders Can Reduce Burnout and Improve Retention

Protecting The Heart Of Hospice: Compassion Fatigue, Boundaries, And Better Care With Helen Bauer

Helen Bauer joins The Voices Of Hospice Leadership Podcast for a powerful conversation on compassion fatigue, professional boundaries, staff support, and what better hospice care really requires. Helen is a hospice nurse, end-of-life educator, advocate, founder of Hospice Navigation Services, and host of The Heart Of Hospice Podcast. With more than 16 years in hospice care, Helen brings a thoughtful and practical perspective on the emotional weight carried by hospice workers and the responsibility leaders have to protect their teams. In this episode, Helen and Brian discuss why hospice workers are often disenfranchised grievers, how compassion fatigue and moral fatigue differ from burnout, and why professional boundaries matter for patients, families, staff, and agencies. Helen also shares practical “atomic self-care” strategies for field staff, including small daily rituals that help hospice workers reset between visits. The conversation also explores leadership culture, staff retention, communication, caseload management, and what families should expect from a good hospice provider. This episode is a meaningful listen for hospice owners, administrators, nurses, aides, social workers, chaplains, caregivers, and anyone committed to protecting the integrity of hospice care. Connect with Helen on LinkedIn: https://www.linkedin.com/in/helen-bauer-bsn-rn-chpn-334a89123/ [https://www.linkedin.com/in/helen-bauer-bsn-rn-chpn-334a89123/] Hospice Navigation Services: https://www.theheartofhospice.com/services [https://www.theheartofhospice.com/services] The Heart of Hospice Podcast: https://www.youtube.com/@UC6-q1LkHj5NQ5tTDO-bzccA  [https://www.youtube.com/@UC6-q1LkHj5NQ5tTDO-bzccA ] Learn More About Hospice Care Marketing: https://www.hospicecaremarketing.com/ [https://www.hospicecaremarketing.com/] Phone: (877) 959-5849 Interested in being a guest on the show? Reach out today! Get our book: https://go.hospicecaremarketing.com/book [https://go.hospicecaremarketing.com/book] Schedule your Leadflow Acceleration Session: https://go.hospicecaremarketing.com/ [https://go.hospicecaremarketing.com/] Connect with us: https://www.youtube.com/@hospicecaremarketing [https://www.youtube.com/@hospicecaremarketing] https://www.facebook.com/hospicecaremarketing [https://www.facebook.com/hospicecaremarketing] https://twitter.com/HospiceCareMktg [https://twitter.com/HospiceCareMktg] https://www.linkedin.com/company/hospice-care-marketing/ [https://www.linkedin.com/company/hospice-care-marketing/] https://www.instagram.com/hospicecaremarketing/ [https://www.instagram.com/hospicecaremarketing/] https://www.tiktok.com/@hospicecaremarketing [https://www.tiktok.com/@hospicecaremarketing] Subscribe for more conversations with hospice leaders, industry experts, and professionals working to improve end-of-life care.  #HospiceCare #HospiceLeadership #CompassionFatigue #EndOfLifeCare #HospiceNurse #CaregiverSupport #HospiceEducation  #HealthcareLeadership

Hospice Is Not Giving Up: What Families Should Know Before Choosing Care

In this episode of The Voices Of Hospice Leadership Podcast, Brian Frantz speaks with Shahrouz Golshani, founder and president of Healing Care Hospice, about what families should understand before choosing hospice care. Shahrouz explains hospice as a shift from curative treatment to comfort-focused support, while emphasizing that hospice is not about giving up. It is about helping patients and families make informed decisions, manage symptoms, receive emotional and spiritual support, and focus on quality of life during a deeply personal season. The conversation covers common misconceptions about hospice, when families should begin asking questions, what the Medicare hospice benefit includes, and how families can evaluate hospice providers using resources like Medicare Care Compare, reviews, response times, staffing, and visit frequency. Shahrouz also shares what makes Healing Care Hospice unique, including RN case management, physician access when needed, advanced clinical support when appropriate, Spanish-speaking care teams, and a strong focus on serving Southern California families. This episode is a helpful resource for families, caregivers, referral partners, and hospice professionals who want a clearer understanding of hospice care, patient choice, and how the right provider can shape the end-of-life experience. In This Episode, We Discuss: *  What hospice care really means  *  Why hospice is not the same as giving up  *  The difference between curative care and comfort-focused care  *  How hospice supports both the patient and the family  *  What the Medicare hospice benefit may include  *  When families should start asking questions about hospice  *  Why advanced care planning matters before a crisis  *  How families can choose the right hospice provider  *  What questions to ask before selecting a hospice  *  Patient rights, including revoking hospice or transferring providers  *  What makes Healing Care Hospice different  *  The importance of informed decision-making at end of life  Shahrouz Golshani Founder And President, Healing Care Hospice Website: healingcarehospice.com [https://www.healingcarehospice.com/] LinkedIn: https://www.linkedin.com/in/shahrouz-golshani-881075278/ Hospice Care Marketing: https://www.hospicecaremarketing.com [https://www.hospicecaremarketing.com/]/ | (877) 959-5849 Interested in being a guest on the show? Reach out today! If this episode encouraged you, share it with someone who may need it. #Hospice #HospiceCare #EndOfLifeCare #HealthcarePodcast

What Hospice Really is and Why Families Need to Know Sooner with Rachel Rankin

What does good hospice care really look like? In this episode of the Voices of Hospice Leadership Podcast, I sit down with Rachel Rankin, part owner and medical director of Bosque Trails Hospice in Albuquerque, New Mexico. Rachel shares why she and her partners started Bosque Trails Hospice, how a clinician-led team changes the care experience, and why locally owned hospice can offer a more personal and individualized approach for patients and families.  We also talk about some of the biggest misconceptions surrounding hospice, why so many families are referred too late, and what signs may indicate it is time to start asking questions. Rachel explains that hospice is not about giving up. It is about comfort, dignity, support, and helping people live as well as possible in the time they have.  You will also hear: * What makes Bosque Trails Hospice different  * How clinician-led leadership improves patient care  * Why caring well for employees leads to better care  * The role of reviews, word of mouth, and community trust  * Common myths about hospice  * Signs it may be time to ask for a hospice evaluation  * The rights patients and families have when choosing hospice  * How hospice supports loved ones before and after a loss  https://www.bosquetrailshospice.com/ [https://www.bosquetrailshospice.com/] Connect with Rachel on LinkedIn: https://www.linkedin.com/in/rachel-rankin-b8927590/ [https://www.linkedin.com/in/rachel-rankin-b8927590/] Hospice Care Marketing: https://www.hospicecaremarketing.com [https://www.hospicecaremarketing.com/]/ | (877) 959-5849 Interested in being a guest on the show? Reach out today! If this episode encouraged you, share it with someone who may need it. #Hospice #HospiceCare #EndOfLifeCare #PalliativeCare #HealthcarePodcast

How Hospice Leaders Can Reduce Burnout and Improve Retention

In this episode of the Voices of Hospice Leadership Podcast, Brian Frantz talks with Katie Quine, hospice leader, coach, and founder of Leaders on Edge, about one of the biggest challenges in hospice today: burnout and staff retention. Katie shares insights from her experience in hospice leadership, including why staffing stability is directly connected to census growth, how leaders can recognize early signs of disengagement, and what it really takes to build a culture where teams feel supported. If you are a hospice owner, administrator, or leader trying to improve retention, strengthen your culture, and better support your field staff, this conversation is for you. In This Episode: * Why staffing stability is a growth strategy  * Early signs of burnout and disengagement  * What hospice staff need beyond pay and benefits  * How leaders can better support field clinicians  * Why relationships matter more than metrics alone  * Practical ways to improve retention before staff check out  * How to hire people who are truly called to hospice work  About Katie Quine Katie Quine is a hospice leader, coach, and founder of Leaders on Edge. Her work focuses on helping healthcare leaders build the capacity to handle pressure, lead more effectively, and better support their teams. https://www.leadersonedge.com/ [https://www.leadersonedge.com/] https://www.linkedin.com/in/leadersonedge/ [https://www.linkedin.com/in/leadersonedge/] Subscribe for more conversations on hospice leadership, growth, staffing, and strategy. Schedule your free strategy session [https://go.hospicecaremarketing.com/?_gl=1*mbsg05*_gcl_au*MTg0MzkzNDc4NC4xNzY4MzM4MDM5] today. #HospiceLeadership #HospiceCare #BurnoutPrevention #StaffRetention #HealthcareLeadership #HospicePodcast

Better Conversations, Better Transitions: A Home Health Nurse's Take on Hospice

In this episode, Brian sits down with Angie Oujiri, Director of Hospice for Vivie, serving families across Minnesota, North Dakota, and Wisconsin. With over 15 years in home health and palliative care, Angie brings a rare perspective on why so many hospice appropriate patients are hiding in plain sight  inside home health caseloads. You'll learn how better conversations, earlier education, and stronger partnerships between home health and hospice teams can transform both care quality and census growth. Key Topics * Why patients who are eligible for hospice often land in home health first * The emotional barrier to hospice and how to meet families where they are * How to have informed, compassionate conversations about end-of-life options * The single most important question clinicians can ask every patient * Why home health teams are an underutilized referral source for hospice * Building a new hospice program within a larger integrated care organization * Facility partnerships, seamless care, and team communication tools * Growing census in a new market through collaboration Featured Guest Angie Oujiri, Director of Hospice, Vivie is a care provider offering an integrated set of care services, including home health, care management, senior living, rehabilitation, hospice, and more. With a dedicated team of over 2,300 employees, Vivie serves more than 13,000 individuals annually across Minnesota, North Dakota, and Wisconsin. Rooted in a foundation of faith and focused on transforming the way people live, age, and thrive, Vivie tailors its support to meet the unique needs of every person. By prioritizing people first and fostering a culture of excellence, compassion, and innovation, Vivie strives to deliver exceptional care. Resources & Links * Vivie: https://vivie.org/ [https://vivie.org/] * Connect with Angie on LinkedIn [https://www.linkedin.com/in/angie-oujiri-926a5397/] * Hospice Care Marketing [https://www.hospicecaremarketing.com/] If your hospice is not showing up where families search, you are leaving admissions on the table. We help hospice teams strengthen Google Maps visibility, generate reviews, and turn education into referrals. Call (877) 959-5849 or visit www.hospicecaremarketing.com [http://www.hospicecaremarketing.com] Schedule your free strategy session [https://go.hospicecaremarketing.com/?_gl=1*mbsg05*_gcl_au*MTg0MzkzNDc4NC4xNzY4MzM4MDM5] today. #Hospice #HospiceCare #HomeHealth #PalliativeCare #HospiceLeadership #EndOfLifeCare #CensusGrowth #HospiceMarketing #Minnesota #HealthcareLeadership