We Built It Because We Had To - Tech Founder Backstories
What happens when cloud deployment outpaces the humans managing it? At PayPal, Suresh Mathew's team built the answer — an autonomous system that ran 2 million production remediations before he spun it out as Sedai. In this episode, I'm joined by Suresh Mathew, founder and CEO of Sedai. We talk about the problem DevOps created: developers deploying directly to production faster than any SRE team could keep up. The instinct was to hire more engineers. Suresh's team built smarter — an autonomous system that handled 80% of production operations without human intervention. No 2 AM pages. Just 2 million remediations quietly running in the background. PayPal eventually mandated it: if your app wasn't compatible with the tool, you needed an approval to deploy. Then Suresh took the idea and made it work for the rest of the world. We get into the hard stuff: raising a seed in May 2020, growing to ~100 employees, closing a $20M Series B, and the Lambda market mistake that forced an early ICP pivot. Suresh shares his formula for hiring — strength over perfect fit — and the one signal he uses to know you have product-market fit: when your team stops dreading customer meetings and starts racing to get into them. He also explains why autonomous systems must run at zero tolerance for production failure. Not five nines. Zero. Guest & Resources Suresh Mathew, Founder & CEO, Sedai LinkedIn: https://www.linkedin.com/in/sureshmathew/ Sedai: https://www.sedai.io We Built It Because We Had To is the founder-backstory podcast from The Artesian Network. New episodes every Tuesday and Thursday. Subscribe so you never miss a conversation. Visit us at: https://www.WeBuiltItBecauseWeHadTo.com
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