Beyond The Bay

How Mechanics Lose Money on Complex Jobs Discover Simple Profit Systems with Dylan Parfitt

In this episode of the Beyond The Bay Podcast, Peter Cooper [https://www.linkedin.com/in/peter-cooper-468367133/] sits down with Dylan Parfitt, owner of Parfitt Truck Repair LLC [https://www.parfitttruckrepair.com/]. Dylan shares how he started his operation servicing commercial vehicles, including pickup trucks, vans, and class eight trucks. They discuss how to prioritize profitable work, avoid low-margin or draining customers, and structure pay to motivate technicians. Dylan also talks about leveraging preventative maintenance, road service, and fleet PMs to increase revenue and efficiency. They dive into actionable strategies for managing customer expectations, capturing emergency service calls, and creating a service truck that functions as a mobile workshop. Peter and Dylan also explore the mindset required to separate emotion from business, focus on growth, and implement processes that scale with a small team. Key Takeaways: 1. Focus on High-Margin Work: Identify and prioritize the jobs that generate the most profit rather than chasing large-ticket but low-margin work. 2. Employee and Customer Alignment: Listen to your team and selectively work with customers that fit your business model and culture. 3. Road Service as Growth Driver: Road service and fleet preventative maintenance create consistent revenue and strengthen customer relationships. 4. Productivity-Based Pay Structures: Align technician pay with productivity to motivate efficiency and increase profitability. 5. Follow-Up & Communication: Promptly answering calls, following up, and emphasizing “we can help” over pricing builds trust and captures more business. Episode Breakdown with Timestamps: * [00:00] – Teaser * [00:49] – Introduction to Dylan Parfitt & Parfitt Truck Repair * [02:47] – Choosing Work That’s Profitable and Efficient * [04:38] – Preventative Maintenance as a Profit Center * [07:48] – Implementing Productivity-Based Pay for Technicians * [10:37] – Firing the Wrong Customers & Team Morale * [13:43] – Competing on Value vs. Price * [15:53] – Fleet Services & Asking Customers the Right Questions * [21:35] – Importance of Capturing the Truck First * [23:04] – Follow-Up and Availability for Emergency Calls * [26:23] – Origin of Road Service & DIY Mobile Shop * [29:21] – Closing Thoughts & Leadership Mindset Follow the Guest and his Companies: 👉 Parfitt Truck Repair LLC: https://www.parfitttruckrepair.com/ [https://www.parfitttruckrepair.com/] Follow Host Peter Cooper on: 👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/ [https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/] 👉 Website: https://ascendconsulting.help/ [https://ascendconsulting.help/] 👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745 [https://www.facebook.com/profile.php?id=61570030967745] 👉 Instagram: https://www.instagram.com/ascendconsulting.help/ [https://www.instagram.com/ascendconsulting.help/] 👉 TikTok: https://www.tiktok.com/@shopconsulting [https://www.tiktok.com/@shopconsulting] 👉 X: https://x.com/PeterCooper9084 [https://x.com/PeterCooper9084]  Listen to Beyond the Bay Podcast: 👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3 [https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3] 👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994 [https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994] 👉 YouTube: https://www.youtube.com/@petercooperAC [https://www.youtube.com/@petercooperAC]

How to Increase Shop Revenue Using Multiple Income Streams and Idle Space with Jamie Chapman

In this episode of Beyond The Bay Podcast, Peter Cooper [https://www.linkedin.com/in/peter-cooper-468367133/] sits down with Jamie Chapman, the owner of Chapman’s Garage, LLC [https://chapmansgaragellc.com/], a heavy duty truck repair and road service company. Jamie shares how his business started in 2005 by washing trucks and grew into a full garage operation that handles 24/7 road service. He talks about the importance of managing all customer calls himself, adding new revenue streams like truck parking, and competing with large dealerships by offering faster service. Jamie also explains the lessons he learned while running his shop, including working with family members, using flat rate pay to motivate technicians, and pushing a clear vision to his team. Jamie shares the challenges he faced while growing his business, including the struggle of finding technicians with the right mentality and dealing with building doors that are too low for big trucks. He talks about his role as a dealmaker rather than a mechanic and the control he maintains by answering every phone call himself. Jamie also highlights how adding unique revenue streams like daily truck parking, using flat rate pay to boost efficiency, and sticking strictly to his personal standards have helped him build a successful company. Key Takeaways: 1. Embracing a Dealmaker Mindset: Jamie talks about focusing on making deals and talking with drivers instead of working as a mechanic to run his business. 2. Finding New Revenue Streams: Jamie shares how adding truck parking through an online app helped him get easy money and utilize empty lot space. 3. Answering Calls Around the Clock: Jamie highlights the importance of taking every single customer phone call himself because he wants total control. 4. Sticking to Strict Standards: Jamie explains that keeping his personal standards high and doing things his way keeps his company name protected. 5. Leading with Clear Vision: Jamie shares how sharing his personal vision with his technicians helps the team come together with the same mindset. Episode Breakdown with Timestamps: [00:00] - Teaser [01:18] - Introduction to Jamie Chapman & Chapmans Garage, LLC [01:34] - Figuring out Business History and Origins [02:35] - Managing Technicians and On-Site Facilities [04:09] - Handling Call Control and Work Routines [07:47] - Adding Extra Revenue with Truck Parking [12:59] - Adapting Business Models Beyond the Dealership [15:14] - Prioritizing Speed and Word of Mouth [16:59] - Utilizing Flat Rate and Efficiency Pay [20:43] - You don’t have to like, if there’s a job that you don’t want to do in your business. [25:04] - If a technician has ten places to work, you need to know why they’d choose to work for you. [27:39] - This captures the wrap-up of the conversation about delegating tasks and hiring.  📺 Tune into Jamie Chapman on YouTube for unfiltered political commentary and gaming streams.Visit: https://www.youtube.com/@JamieChapmanFES [https://www.youtube.com/@JamieChapmanFES]  Follow the Guest and his Companies: 👉 Youtube Channel: https://www.youtube.com/@JamieChapmanFES [https://www.youtube.com/@JamieChapmanFES] 👉 Chapman’s Garage, LLC: https://chapmansgaragellc.com/ [https://chapmansgaragellc.com/] Follow Host Peter Cooper on: 👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/ [https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/] 👉 Website: https://ascendconsulting.help/ [https://ascendconsulting.help/] 👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745 [https://www.facebook.com/profile.php?id=61570030967745] 👉 Instagram: https://www.instagram.com/ascendconsulting.help/ [https://www.instagram.com/ascendconsulting.help/] 👉 TikTok: https://www.tiktok.com/@shopconsulting [https://www.tiktok.com/@shopconsulting] 👉 X: https://x.com/PeterCooper9084 [https://x.com/PeterCooper9084] Listen to Beyond the Bay Podcast: 👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3 [https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3] 👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994 [https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994] 👉 YouTube:https://www.youtube.com/@petercooperAC [https://www.youtube.com/@petercooperAC]

The Engine Failure Secrets for Drivers to Extend Car Life using Maintenance Rules with Kevin Roberts

In this episode of Beyond The Bay Podcast, Peter Cooper [https://www.linkedin.com/in/peter-cooper-468367133/] sits down with Kevin Roberts [https://www.linkedin.com/in/kevin-roberts-201381136/], President of Roberts Repair Inc [https://www.linkedin.com/company/roberts-repair-inc/], a repair shop owner with 37 years of experience working on everything from lawn tractors to emergency vehicles and classic cars. Kevin shares how he built his business from a one-bay shop into a specialised operation and explains the importance of maintenance systems, technician training, and critical thinking in the repair industry. He also discusses shop culture, hiring the right people, and the challenges modern vehicle technology creates for technicians and business owners.  Kevin shares the challenges facing the repair industry, including the growing gap between modern vehicle technology and the skill level of new technicians entering the field. He talks about the importance of critical thinking, proper training, and following best practices to improve safety and repair quality. Kevin also explains how strong shop culture, clear systems, and hiring people with the right attitude have helped him build and maintain a successful business for nearly four decades. Key Takeaways: 1. Building Strong Maintenance Systems: Kevin explains how proper maintenance schedules helped emergency vehicles last longer and reduced major repairs. 2. The Importance of Critical Thinking: Kevin shares why technicians need to understand facts, basic principles, and best practices instead of relying only on habits or opinions. 3. Hiring for Attitude and Character: Kevin highlights the value of hiring people with the right mindset and training them to become skilled technicians. 4. Creating a Strong Shop Culture: Kevin discusses how clean shops, clear systems, and strong leadership help businesses operate more successfully. 5. Adapting to Modern Vehicle Challenges: Kevin talks about the growing complexity of vehicle technology and the need for ongoing training in the repair industry. Episode Breakdown with Timestamps: [00:00] - Teaser [01:12] - Introduction to Kevin Roberts & Roberts Repair Inc [02:15] - Working on Emergency Vehicle Fleets [05:48] - Extending Vehicle Life with Maintenance Systems [08:27] - Emissions Systems and Emergency Vehicles [14:30] - Using Facts and Data in Repair Decisions [17:22] - Creating Better Shop Systems and Standards [29:01] - The Challenges Facing Modern Technicians [33:31] - Hiring Technicians with the Right Attitude Follow the Guest and his Companies: 👉 Kevin’s LinkedIn: https://www.linkedin.com/in/kevin-roberts-201381136/ [https://www.linkedin.com/in/kevin-roberts-201381136/] 👉 Roberts Repair Inc: https://www.linkedin.com/company/roberts-repair-inc/ [https://www.linkedin.com/company/roberts-repair-inc/] Follow Host Peter Cooper on: 👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/ [https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/] 👉 Website: https://ascendconsulting.help/ [https://ascendconsulting.help/] 👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745 [https://www.facebook.com/profile.php?id=61570030967745] 👉 Instagram: https://www.instagram.com/ascendconsulting.help/ [https://www.instagram.com/ascendconsulting.help/] 👉 TikTok: https://www.tiktok.com/@shopconsulting [https://www.tiktok.com/@shopconsulting] 👉 X: https://x.com/PeterCooper9084 [https://x.com/PeterCooper9084] Listen to Beyond the Bay Podcast: 👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3 [https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3] 👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994 [https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994] 👉 YouTube:https://www.youtube.com/@petercooperAC [https://www.youtube.com/@petercooperAC]

You Cannot Scale a Business Without Fixing Leadership, Hiring and Culture with Joe Gallaher

In this episode of Beyond The Bay Podcast, Peter Cooper [https://www.linkedin.com/in/peter-cooper-468367133/] sits down with Joe Gallaher [https://www.linkedin.com/in/joe-gallaher-b1b599a3/], the Chief Executive Officer of Gallaher Fleet Solutions [https://www.linkedin.com/company/gallaher-fleet-solutions/], a diesel truck and trailer repair company. Joe shares how he started in 2019 with a single service truck and grew into a business with two shop locations and a mobile service team. He talks about the importance of offering benefits to attract skilled technicians, building a strong company culture, and leading with transparency. Joe also explains the lessons he learned while scaling his business, including hiring for behavior, developing leaders, and creating systems to support long term growth. Joe shares the challenges he faced while growing his business, including the struggle of finding good talent and the cost of offering health benefits. He talks about the transition from being a technician to a business owner and the need to delegate tasks to scale. Joe also highlights how focusing on transparency, hiring for the right behaviors, and creating a winning playbook for every role have helped him build a successful company. Key Takeaways: 1. Shifting from Technician to Business Owner: Joe talks about moving from being a technician to a business owner to scale the company and improve people's lives.   2. Investing in People and Benefits: Joe shares how offering health insurance and benefits helped him attract the best technicians and compete with larger fleets.   3. Transparency in Business: Joe highlights the importance of being open with his leadership team about finances and problems to help them solve issues together.   4. Hiring for Behaviors: Joe explains that hiring people with the right attitude and then training them for skills is the key to building a strong culture.   5. Leading with Vision and Purpose: Joe shares how having a big dream and a clear mission helps keep his team aligned and motivated to win as a group. Episode Breakdown with Timestamps: [00:00] - Teaser [01:05] - Introduction to Robert Patritti & Rapid Diesel Repair [01:14] - Transitioning from Technician to Shop Owner [03:22] - Navigating the Cost of Health Insurance [06:19] - Building Culture Beyond Pay and Family [09:24] - Practicing Openness and Financial Transparency [11:23] - Implementing Profit Sharing and Mindsets [16:37] - Hiring for Behaviors Over Technical Skills [22:54] - Training with Playbooks and Apprenticeships Follow the Guest and his Companies: 👉 Joe’s LinkedIn: https://www.linkedin.com/in/joe-gallaher-b1b599a3/ [https://www.linkedin.com/in/joe-gallaher-b1b599a3/] 👉 Gallaher Fleet Solutions: https://www.linkedin.com/company/gallaher-fleet-solutions/ [https://www.linkedin.com/company/gallaher-fleet-solutions/] Follow Host Peter Cooper on: 👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/ [https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/] 👉 Website: https://ascendconsulting.help/ [https://ascendconsulting.help/] 👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745 [https://www.facebook.com/profile.php?id=61570030967745] 👉 Instagram: https://www.instagram.com/ascendconsulting.help/ [https://www.instagram.com/ascendconsulting.help/] 👉 TikTok: https://www.tiktok.com/@shopconsulting [https://www.tiktok.com/@shopconsulting] 👉 X: https://x.com/PeterCooper9084 [https://x.com/PeterCooper9084] Listen to Beyond the Bay Podcast: 👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3 [https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3] 👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994 [https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994] 👉 YouTube:https://www.youtube.com/@petercooperAC [https://www.youtube.com/@petercooperAC]

How Mechanics Become Successful Business Owners by Building Systems and Structure - Robert Patritti

In this episode of Beyond The Bay Podcast, Peter Cooper [https://www.linkedin.com/in/peter-cooper-468367133/] sits down with Robert Patritti [https://www.linkedin.com/in/robert-patritti-2856aa293/], the CEO of Rapid Diesel Repair [https://www.linkedin.com/company/rapid-diesel-repair/], a fleet maintenance and repair business located in Rancho Cucamonga, California. Robert shares his journey from working at various dealerships to starting his own mobile service truck business. Over time, he expanded his operations, grew to a team of 10, and now runs a full-service shop. Robert discusses the challenges of business ownership, the importance of building systems, and how he successfully transitioned from technician to business owner. Robert shares the challenges he faced as he grew his business, including the struggles of managing change and the importance of creating systems to ensure smooth operations. He talks about the difficulty of transitioning from being a technician to a business owner and the need for discipline in running the company. Robert also highlights how focusing on structure, maintaining a clean shop, and setting clear expectations for his team have helped him build a successful business. Key Takeaways: 1. Shifting from Technician to Business Owner: Robert talks about moving from working as a technician to focusing on the bigger picture as a business owner. 2. Managing Growth Effectively: Robert shares how creating systems helped him handle growth and overcome challenges as his business expanded. 3. Empowering the Team: Robert highlights the importance of giving his team the space to work independently and solve problems on their own. 4. The Value of Structure: Robert explains how maintaining strong business structure and systems has been key to running his operation smoothly. 5. Fostering a Clean and Organized Shop: Robert shares how a clean, organized shop helps attract quality clients and keep employees happy. Episode Breakdown with Timestamps: [00:00] - Teaser [01:10] - Introduction to Robert Patritti & Rapid Diesel Repair [01:23] - From Dealerships to Mobile Service Truck [03:44] - Balancing Business Growth & Family Life [06:59] - Giving Technicians Space to Solve Problems [10:04] - Specializing in RAM Trucks & Niche Services [12:56] - The Value of Maintaining a Clean Shop [15:40] - Developing a Customer-Focused Service Approach [18:02] - Morning Meetings & Aligning the Team Follow the Guest and his Companies: 👉 Robert’s LinkedIn: https://www.linkedin.com/in/robert-patritti-2856aa293/ [https://www.linkedin.com/in/robert-patritti-2856aa293/] 👉 Rapid Diesel Repair: https://www.linkedin.com/company/rapid-diesel-repair/ [https://www.linkedin.com/company/rapid-diesel-repair/] Follow Host Peter Cooper on: 👉 LinkedIn: https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/ [https://www.linkedin.com/in/peter-cooper-ascend-consulting-468367133/] 👉 Website: https://ascendconsulting.help/ [https://ascendconsulting.help/] 👉 Facebook: https://www.facebook.com/profile.php?id=61570030967745 [https://www.facebook.com/profile.php?id=61570030967745] 👉 Instagram: https://www.instagram.com/ascendconsulting.help/ [https://www.instagram.com/ascendconsulting.help/] 👉 TikTok: https://www.tiktok.com/@shopconsulting [https://www.tiktok.com/@shopconsulting] 👉 X: https://x.com/PeterCooper9084 [https://x.com/PeterCooper9084] Listen to Beyond the Bay Podcast: 👉 Spotify: https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3 [https://open.spotify.com/show/1IH2SSXjGRDqzP3p0Ie5C3] 👉 Apple Podcast: https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994 [https://podcasts.apple.com/us/podcast/beyond-the-bay/id1834168994] 👉 YouTube:https://www.youtube.com/@petercooperAC [https://www.youtube.com/@petercooperAC]