Billede af showet Confessions of a Shop Owner

Confessions of a Shop Owner

Podcast af Mike Allen

engelsk

Videnskab & teknologi

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Confessions of a Shop Owner is hosted by Mike Allen, a third-generation shop owner, perpetual pot-stirrer, and brutally honest opinion sharer.  In this weekly podcast, Mike shares his missteps so you don’t have to repeat them. Along the way, he chats with other industry personalities who’ve messed up, too, pulling back the curtain on the realities of running an independent auto repair shop. But this podcast isn’t just about Mike’s journey. It’s about confronting the divisive and questionable tactics many shop owners and managers use. Mike is here to stir the pot and address the painful truths while offering a way forward. Together, we’ll tackle the frustrations, shake things up, and help create a better future for the auto repair industry.

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100 episoder

episode Ep 95 - Benjie Burris & Callie Johnson | Boobs, Business & Building Culture That Lasts cover

Ep 95 - Benjie Burris & Callie Johnson | Boobs, Business & Building Culture That Lasts

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE [https://www.turnkeyautomarketing.com/] for more on Turnkey Marketing. Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE [https://auto.tekmetric.com/4iOySkk] When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now! [https://www.detectauto.com/] For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE [https://info.gopromotive.com/confessions] https://www.detectauto.com/ AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE [https://www.simpletix.com/e/ai-for-shop-owners-open-the-hood-of-the-fu-tickets-271295] In this crossover episode, Mike Allen teams up with Tonnika Haynes from Downshift with Tonnika [https://open.spotify.com/show/2UJkjPlvHTGXmQHSajZvse] to give you a preview of the upcoming ASTA Expo in Raleigh, NC this September. ASTA Board Member and shop owner Benjie Burris joins alongside his daughter, Callie Johnson, ASTA’s new Membership & Events Manager, to talk about what makes the Expo special and how building a strong shop culture can create lasting success both inside and outside the business. The conversation dives into the power of showing up for your local community, building authentic relationships, and why giving back has played a major role in long-term growth. They also share first-hand ASTA Expo experiences, what makes the event different, and why the connections made there can impact both your business and your life. Oh, and you'll also hear the story of how Benjie met his wife. Let’s just say it’s one of those stories you definitely won’t see coming. Learn more about the ASTA Expo and how you can be there HERE [https://astausa.org/pages/asta-expo]   Timestamps: 00:00 The funniest icebreaker ever (yes, fake boobs are involved) 00:53 Live from Fueling Connections 2026 – ASTA at UTI Mooresville 02:22 Audio chaos: Why your own tools matter (and how NOT to record a podcast) 04:10 The rise of Downshift and the weirdness of being told “I listen to your podcast!” 05:03 Social media hacks: Engagement, trolls, and managing the comment chaos 09:19 A blueprint for a family-run business culture that actually works 10:29 Turning community support into real shop growth (and why service matters) 13:42 Small steps, big progress: Building a shop “patch by patch”1 4:42 The real reason community work succeeds (hint: It can’t be faked) 18:25 Real talk on supporting schools, teachers, and being boots-on-the-ground 22:22 Dealing with “big city” demands and setting shop boundaries 23:46 ASTA’s new Membership & Events Manager shares social media tips 26:53 The ASTA Expo: Networking, parties, and the least clicky vibe in the industry 28:29 Conversations that change careers—and lives 30:46 Competitors or community? Why ASTA shops help each other 32:07 Going from local to international—how ASTA keeps its family feel 36:04 Must-attend classes, what’s next for ASTA, and seriously, don’t miss the hospitality suite 39:29 Why Downshift is different: Focusing on legacy, mindset, and leveling up

28. maj 2026 - 46 min
episode Ep 94 - Coaching Call #17 | The Secret to a "Perfect" Day at the Shop cover

Ep 94 - Coaching Call #17 | The Secret to a "Perfect" Day at the Shop

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE [https://auto.tekmetric.com/4iOySkk] Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE [https://www.turnkeyautomarketing.com/] Elite Worldwide coaching has changed the game for me and my shop. Need a boost? Use Elite like I do. HERE [https://eliteworldwide.com/] For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE [https://info.gopromotive.com/confessions] AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE [https://www.simpletix.com/e/ai-for-shop-owners-open-the-hood-of-the-fu-tickets-271295] In this episode, Mike and Matt talk about daily shop performance and the importance of defining what a "perfect day" looks like for the team. One concept Matt brought up was the need to move away from subjective evaluations and instead implement objective, binary metrics—like technician hours worked, appointments attended, and gross profit targets—for more effective management. One trick for shop owners is to use actionable mid-day check-ins to quickly identify and respond to potential issues, raising the floor on performance rather than merely chasing bigger highs.  Timestamps: 00:00 Setting the Standard: Defining a "Perfect Day" in Shop Management 01:46 Upcoming AI Training Class: Why Early Adoption Means Opportunity 04:13 Building the Event Calendar: Fall Shows, Course Selection & Hospitality Suite 05:47 April Recap: Revenue, Profit, and Running a Leaner Team 07:27 Unlocking the Numbers: ARO, Close Ratio & Tech Metric Deep Dive 08:10 The DVI Dilemma: Why Process Slippage Hurts Your Bottom Line 10:06 Only One-Third of Customers See Your DVI?! Here's Why That Matters 12:06 Triggers for Action: When to Audit and How to Respond 13:01 The "Perfect Day Plan" and Real-World Contingencies 15:47 Scorecarding the Day: Checks at 10AM, 2PM, and Raising the Floor 18:00 Subjective vs. Objective Reporting: What REALLY Tells the Story 21:25 The Problem with Overreporting & What Data Actually Matters 23:21 Real-World Action Plans: Handling Cancellations, No-Shows & Dead Days 25:21 VIP Customers, Deferred Work, and Making Today Count 27:01 Maximizing Opportunity: Not All Cars (or Customers) Are Equal 28:35 Do You Exclude State Inspections From Your Numbers? The Truth Behind the Data 30:03 Stepping Beyond Express Lube: Changing What Business You’re In 32:01 Retention Rates & Why That Second Visit is GOLD 35:10 Turning State Inspections into Repeat Business: The REAL Strategy 40:14 Role Playing, AI in Training, and How Owners Stay Sharp 42:22 Overcoming Price Objections: Getting Down to What Matters Most 44:10 Fly With the Eagles & Masters Training: What’s Coming Next 47:47 Hosting at ASTA Expo: Deep Dive, Hot Topics & Real Owner Conversation

26. maj 2026 - 55 min
episode Ep 93 - Brad McAllister & Jay Power | $24K/Month More at the Shop with Analytics? cover

Ep 93 - Brad McAllister & Jay Power | $24K/Month More at the Shop with Analytics?

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE [https://www.turnkeyautomarketing.com/] Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE [https://auto.tekmetric.com/4iOySkk] Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE [https://www.detectauto.com/] For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE [https://info.gopromotive.com/confessions] AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE [https://www.simpletix.com/e/ai-for-shop-owners-open-the-hood-of-the-fu-tickets-271295] Brad McAllister & Jay Power from OktoRocket join Mike to dig into the power of analytics for shop owners. They break down how tracking call conversions can translate into serious revenue, revealing that just a 6% bump in close ratio could mean an extra $24,475 per month. The guys also share their take on leaderboard motivation—why it can drive some team members and demotivate others—and discuss the relentless advance of AI-powered features like agent assist and Rocket Shield to keep shops ahead of the curve. Get the OktoRocket 2025 Industry Report HERE [https://oktorocket.com/industry-report] Timestamps: 00:00 Game-changing stats to motivate your business growth 01:17 Tektonic 2026: Rooftop parties, Texas-shaped pools, and industry networking 03:00 Turtle races and finding your pace in a crowded event 05:05 Meet the OktoRocket team and their journey from shop floor to SaaS leaders 05:37 How OktoRocket connects, analyzes, and grows shops of every size 08:25 Tools for shops, marketing companies, and analyzing your campaigns 10:17 Decoding call conversion, inbound sales, and the analytics that matter most 12:11 Should you use leaderboards? Shop culture, competition, and motivation dilemmas 16:41 What makes great management & using data to coach your people 17:14 Drill down into conversions: marketing calls, repair orders, and tracking ROI 22:44 Tagging high-value customers—Are your ads bringing the right cars to your bay? 24:29 The real numbers: Industry report highlight reel and surprises 28:28 Close rates are dropping—what does it mean for your shop in 2025? 31:38 Just a 6-point close rate boost could net $24k/month—here’s how 32:49 Real talk on gross profit, compensation, and fixing margins 34:46 OktoRocket’s founders share their shop careers and why they built it 40:45 Staying ahead with rapid dev, AI, and never getting outcompeted 44:27 New tech rolling out: AI phone agents, Rocket Shield, and beyond 47:37 Your wish list: Real-time scripts and objection handling coming soon?

22. maj 2026 - 55 min
episode Ep 92 - Mike Allen and Bryan Pollock | Should Advisors Be On Flat Rate?!? cover

Ep 92 - Mike Allen and Bryan Pollock | Should Advisors Be On Flat Rate?!?

Register for Tekmetric's Tektonic Conference in Huston April 9-11 and use Code CONFESSIONS500 for $500.00 off. HERE [https://auto.tekmetric.com/46jNwvx] Turnkey Marketing [https://www.turnkeyautomarketing.com/] takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE [https://www.turnkeyautomarketing.com/] for more. Elite Worldwide has CHANGED my business and life through their one-on-one coaching. Use them like I do HERE [https://eliteworldwide.com/] For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE [https://info.gopromotive.com/confessions] AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE [https://www.simpletix.com/e/ai-for-shop-owners-open-the-hood-of-the-fu-tickets-271295] In this episode, Bryan Pollock and Mike Allen take a shot at service advisors. Well...not out of hate, out of a comp on how we treat technicians. Why can shop owners treat techs a certain way, but when they approach advisors with a similar stance, it's the end of the world? Something to chew on. They also dissect the myth that more advisors are always the answer, showing how deep-dive analysis can reveal wasted hours and productivity bottlenecks. And of course, they have some spicy, unfiltered fun, taking swings at industry sacred cows like the “300% rule” and sharing why making your own AI tools (and adopting top-tier shop software like Tekmetric) can boost both sanity and profits. Timestamps: 00:00 Kicking off with a classic: Service advisors and efficiency “WTF” moments 03:44 Are podcasts ruled by ADHD? (Spoiler: Absolutely) 04:36 Lessons from Becky Witt & Hunt Demarest 07:13 Techs-to-advisor ratios and what shops get wrong 08:52 Where does the advisor’s time really go? Company-wide honesty hour 10:07 The “unaccounted for” hours—every shop’s dirty secret 12:24 Why mental gear-shifting kills productivity (and everyone’s guilty) 14:07 Investing big in software and still doing things “the old way” 16:07 Bridging the front-to-back gap: Should advisors have to see every repair? 19:31 Switching to Tekmetric: Will Bryan ever actually do it? 22:59 Real shop, real talk: One tech per bay and the volume game 27:20 Training, conferences, and why small events can outshine the big names 29:31 Free diagnostics, efficiency, and why some shops should re-think their value 31:35 Can great techs break the rules? The real value of experience 34:08 Should customers pay for your learning curve? 38:38 Average effort = average pay (and why that’s actually okay) 40:49 Diagnostic rates, shop profitability, and the marketing money trap 42:45 Getting left behind: AI, chatbots, and the future of shop work 43:09 Upcoming class: Build your own AI shop agent & get your hoodie! 48:53 Final confessions, hoodie reveals, and a not-so-subtle jab at 300% stores

19. maj 2026 - 53 min
episode Ep 91 - Greg Buckley & Dan Thieken | Repair Shops That Sell Tires and Use A.I. Are Winning cover

Ep 91 - Greg Buckley & Dan Thieken | Repair Shops That Sell Tires and Use A.I. Are Winning

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE [https://www.turnkeyautomarketing.com/] for more on Turnkey Marketing. Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE [https://auto.tekmetric.com/4iOySkk] When I used the maintenance tool for the fist time with Detect Auto, my mind was blown. My advisors had the same reaction - and then SO MUCH MORE TIME. Learn more about Detect Auto and book a free demo now! [https://www.detectauto.com/] For years I thought I could handle the hiring process on my own. But, after far too many bad hires, it was clear I needed help. Promotive came through for me with a rock star hire in just a few days and I couldn't be happier. Swallow your pride and bring in Promotive for that open position you have at your shop today. You can thank me later. Learn more HERE [https://info.gopromotive.com/confessions] https://www.detectauto.com/ AI for Shop Owners: Open the Hood of the Future is happening June 12-13 at Carfix in Raleigh, NC. Use AI to your advantage! Register HERE [https://www.simpletix.com/e/ai-for-shop-owners-open-the-hood-of-the-fu-tickets-271295] In this episode, Mike Allen, Greg Buckley and Dan Theiken break down the nuts and bolts of tire sales, sharing strategies for maximizing profits without getting buried in equipment costs. Greg dives into how strong local marketing (along with a well-branded shop van) has helped his shop stand out in a busy market. The crew also explores the fast-moving shift toward AI in the automotive aftermarket, from building smarter workflow tools to the dream of AI-powered estimating. Timestamps 00:00 Does selling tires boost suspension work? 03:00 Upcoming AI workshop & live shenanigans 05:17 International golf trips, shop talk, and bourbon 07:49 Who’s who: Meet Greg Buckley & Dan Theiken 10:30 Tire sales strategy: Margins, GP/hour & labor costs 13:03 Affordable tire equipment for small shops 15:59 Managing tire inventory without a giant warehouse 17:50 Tire protection plans, TPMS, and upsell opportunities 19:43 Growing tire sales in different markets 21:02 Local marketing, rolling billboards, and community outreach 23:54 Shop expansion, buying land, and creative waiting rooms 26:06 What AI is doing to the auto industry—real talk 27:30 Building custom AI tools for shop owners 29:39 How prompt writing is becoming a must-have skill 31:30 Using AI (and Tekmetric!) for smarter shop management 34:56 AI-generated content for training and onboarding 35:55 Replit, podcasting, and next-gen marketing 36:56 Songwriting, creativity, and AI tools like Suno 41:01 AI’s impact on creative arts (and your Spotify playlist) 42:10 AI avatars, digital influencers, and the automotive connection 43:42 The AI “holy grail”: Instant estimates and DVIs 44:42 Comparing shops: How AI is shifting sales and workflow 46:55 Shop advisor roles, relationship-building, and speed 47:33 Integration overload: The single-source dream 48:16 Soup Radio: Building a multi-location media presence

15. maj 2026 - 56 min
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