Billede af showet Memorable Experiences

Memorable Experiences

Podcast af Jen & Jeff Hubler

engelsk

Videnskab & teknologi

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Læs mere Memorable Experiences

An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!

Alle episoder

21 episoder

episode Ep. 20 - The Most Genius Restaurant Deal cover

Ep. 20 - The Most Genius Restaurant Deal

Join Jen as she reviews the most genius (and generous) mud season restaurant deal in Steamboat Springs, CO at the Ore House. Prime Rib (normally $47) is $19.71 and includes two sides and salad bar. Why is this genius? 1. Brings in new and loyal customers 2. Guests usually spend more on high margin items like drinks, appetizers, etc. 3. Keeps your Servers & staff PAID during a slow time of the year 4. Demonstrates the importance of community and giving back Interested in running a deal like this? 1. Remember to offer a great deal on your flagship food item 2. Make sure the food is AMAZING 3. Ensure your Service is on point, and win brand loyalty from new customers who just came in to check you out because of the deal. Need help with this? Check out our online Server Training Course, Make More $$$ As A Server, here [https://attractwell.com/memorableexperienceshospitality/page/corp-make-more-as-a-server].

22. nov. 2023 - 17 min
episode Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time cover

Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time

This is worth a listen - that is all I have to say! It is absolutely paramount that your Servers are more than just taking orders, and have mastered the Points of Service, Connection Chain, and Sales Diamond. Why, you ask? If you have Servers consistently missing out on $30/sales per table, over 10 tables, that is $300/night. If that Server is full time, working five nights each week, that Server (and you) are losing $1500/week in Sales. Say that Server work 45 weeks per year. You have missed out on $67,500 in Sales Revenue from that ONE Server. If you have two Servers missing sales like that, you are losing $135,000 in Sales Revenue.  Invest time and money to train your Servers consistently throughout the year. Make sure you and your Managers are teaching them the skills they need to make as much money for themselves (and you!) as possible, and that they are providing an excellent Customer Experience so your guests come back again and again. If you need some resources to help train your staff, check out our website here. [https://memorableexperienceshospitality.com/courses] Questions about this episode? Interested in working together? Reach out to jen@memorableexperienceshospitality.com Interested in our Make More $$$ As A Server Course? Click here [https://attractwell.com/memorableexperienceshospitality/page/corp-make-more-as-a-server].

26. okt. 2023 - 14 min
episode Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments cover

Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments

Jeff and I just got back from Italy, where we ate and drank our way through all the incredible food and wine in the Mediterranean.  It was AMAZING. One of my big take aways was that EVERYONE working at restaurants in Italy is a professional. Everyone. The level of service is just through the roof. Why? Because they are professional. In this quick episode, I explore what you can do as an Owner or GM to create a more professional work environment and attract Professional and Career Servers. Improving your culture and benefits helps with retention, and your bottom line. Take a listen and let us know what you think! Follow us @jen.hubler Remember to subscribe to our newsletter at the bottom of the page for weekly tips, tricks, mindset hacks, and more ways to win big - https://memorableexperienceshospitality.com/ [https://memorableexperienceshospitality.com/]

22. sept. 2023 - 16 min
episode Ep. 17 - Phil Armstrong with Destination Hospitality cover

Ep. 17 - Phil Armstrong with Destination Hospitality

Welcome to this amazing episode with the one and only Phil Armstrong from Destination Hospitality. Destination Hospitality is one of the most admired ski-town brands for elevated dining experiences. Phil nails it when he says that most people come to ski towns, or resort communities in general, expecting mediocrity with service and food. Not at a Destination Hospitality Restaurant! His vision with this brand is to make it a great experience regardless of the location, and trust me, his restaurants can hang with anything in DC, New York, Chicago, or any other big city. He is that good. Join us as we talk about how Destination Hospitality came about, how the industry has changed, why he focuses on infusing his brand with the right people from the beginning, and his Triangle of business goals. This is one episode you do not want to miss. You can find Phil and his team at www.destinationhospitality.com [http://www.destinationhospitality.com] and on IG @destinationhospitality79

3. nov. 2022 - 36 min
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