Receivables Podcast | Discussions About Debt Collection

Building a Human Powered Digital Collections Model with Jason Hinkle | Ep. 282

Can a digital first collections strategy improve recovery while keeping the human touch? Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels. If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkle [https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkle] Guest Website: https://www.shepherdoutsourcing.com/ [https://www.shepherdoutsourcing.com/?utm_source=chatgpt.com] Guest LinkedIn: https://www.linkedin.com/in/jasonchinkle/ [https://www.linkedin.com/in/jasonchinkle/] digital collections strategy, omnichannel debt collection strategy, data driven collections operations, collection agency technology strategy, crm systems for debt collection agencies, modern debt collectors training, receivables management strategy #digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollections Thanks for listening! Follow Us On LinkedIn [https://www.linkedin.com/company/receivables-info/], Facebook [https://www.facebook.com/ReceivablesInfo/] & Youtube [https://www.youtube.com/@receivablesinfo]

Best Practices for Testing New Data Sources | Prince Matharu | Ep. 281

How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates? In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report. He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in receivables. If you lead operations, analytics, or portfolio performance, this is a process you can apply immediately. Listen in and subscribe for more actionable receivables strategy at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/how-test-new-data-vendors-matharu [https://receivablespodcast.com/videos/how-test-new-data-vendors-matharu] Guest Website: https://www.tecsg.com/ [https://www.tecsg.com/] Guest LinkedIn: https://www.linkedin.com/in/prince-matharu-ab5896170/ [https://www.linkedin.com/in/prince-matharu-ab5896170/] how to test new data vendors in debt collection, data experimentation framework in collections, multi vendor data strategy for receivables, measure contact rate improvement in collections, data as competitive advantage in receivables #howtotestnewdatavendorsindebtcollection #princematharu #dataexperimentationframeworkincollections Thanks for listening! Follow Us On LinkedIn [https://www.linkedin.com/company/receivables-info/], Facebook [https://www.facebook.com/ReceivablesInfo/] & Youtube [https://www.youtube.com/@receivablesinfo]

How AI Context Orchestration Reduces Friction in Collections | Ep. 280

How does AI context orchestration for collections actually work when every consumer interaction happens across different channels? In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context. Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections. This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production. Podcast Website: https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastava [https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastava] Guest Website: https://www.vodex.ai/ [https://www.vodex.ai/] Guest LinkedIn: https://www.linkedin.com/in/anshul-shrivastava/ [https://www.linkedin.com/in/anshul-shrivastava/] ai context orchestration for collections, unified communication systems for receivables, ai driven collections operating model, cross channel consumer communication strategy, collections compliance technology #aicontextorchestration #anshulshrivastava #collectionstechnology Thanks for listening! Follow Us On LinkedIn [https://www.linkedin.com/company/receivables-info/], Facebook [https://www.facebook.com/ReceivablesInfo/] & Youtube [https://www.youtube.com/@receivablesinfo]

Administrative Cost Reviews That Protect Agency Profitability | Tom York & Jason Davis | Ep. 279

Are administrative cost reviews for collection agencies quietly draining your margins? In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management. They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability without disrupting day-to-day operations. If you’re responsible for renewals, compliance, or P&L oversight, this is a conversation you don’t want to miss. Podcast Website: https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agencies [https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agencies] Guest Website: https://castlewiseinsurance.com/ [https://castlewiseinsurance.com/] 🔗 Tom York on LinkedIn: https://www.linkedin.com/in/thomasyork/ [https://www.linkedin.com/in/thomasyork/] 🔗 Jason Davis on LinkedIn: https://www.linkedin.com/in/jasonpdavis1/ [https://www.linkedin.com/in/jasonpdavis1/] administrative cost reviews for collection agencies, insurance coverage gaps in collections, licensing and bonding cost optimization, renewal risk in receivables management, operational risk from autopilot renewals #administrativecostreviews #tomyork #collectionagencycompliance Thanks for listening! Follow Us On LinkedIn [https://www.linkedin.com/company/receivables-info/], Facebook [https://www.facebook.com/ReceivablesInfo/] & Youtube [https://www.youtube.com/@receivablesinfo]

Modern Payment Rails for Collection Agencies | Anthony Faldetta | Chris Compton | Eliteserv Inc | Ep. 278

Are your payment rails in receivables management actually protecting your operation or quietly exposing risk? In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional. They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and compliance. If payment processing feels “set it and forget it,” this conversation will change that. Podcast Website: https://receivablespodcast.com/videos/payment-rails-receivables-management [https://receivablespodcast.com/videos/payment-rails-receivables-management] Guest Website: https://myelitebusiness.com/ [https://myelitebusiness.com/] Chris Compton LinkedIn: https://www.linkedin.com/in/chris-compton-mba-05146620/ [https://www.linkedin.com/in/chris-compton-mba-05146620/] Anthony Faldetta LinkedIn: https://www.linkedin.com/in/anthony-faldetta/ [https://www.linkedin.com/in/anthony-faldetta/] payment rails in receivables management, compliant payment processing in collections, merchant services for debt collectors, payment processor redundancy, collections compliance. #paymentrailsinreceivablesmanagement #chriscompton #collectionagencycompliance Thanks for listening! Follow Us On LinkedIn [https://www.linkedin.com/company/receivables-info/], Facebook [https://www.facebook.com/ReceivablesInfo/] & Youtube [https://www.youtube.com/@receivablesinfo]