MSP Unplugged

In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions.   Following our March session in New Jersey where we asked, "What keeps you up at night?", this time we’re talking about what we’re doing to sleep at night.   We dig into the strategies, changes, tools, and mindset shifts we’re implementing to keep operations running smoothly, protect our clients, and take some of the pressure off as MSPs. From automation to smarter client management — this is about staying ahead, staying sane, and getting some well-earned rest. Full Video Podcast Link: https://youtu.be/1CMU6l_kDrg [https://youtu.be/1CMU6l_kDrg] --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ [https://mspunplugged.com/] Paco Lebron from ProdigyTeks  [https://www.prodigyteks.com/] Email: paco@mspunplugged.com [paco@mspunplugged.com] Rick Smith from Renactus Technology [https://www.renactus.com/]  Email: rick@mspnplugged.com [rick@mspnplugged.com] Corey L Kirkendoll from 5K Technical Services [https://www.5ktech.com/] https://linkedin.com/in/coreykirkendoll/ [https://linkedin.com/in/coreykirkendoll/]

Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs.   We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's relentless drive to uplift the industry.    If you’ve ever felt like you're building your MSP in a silo — this episode will hit home.   Highlights: * The vision behind MSPOgs and what makes it different * How MSPs can find strength through community * Real stories from the front lines of MSP leadership  Subscribe for weekly episodes of MSP Unplugged — where real stories meet real strategies for IT pros and MSPs.   #MSP #MSPOgs #Pax8Beyond #ITCommunity #MSPUnplugged #JuanFernandez #PacoLebron #CoreyKirkendoll #MSPLife #MSPLeadership Full Video Podcast Link: https://youtu.be/pM8fPZc_Wfk [https://youtu.be/pM8fPZc_Wfk] --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ [https://mspunplugged.com/] Paco Lebron from ProdigyTeks  [https://www.prodigyteks.com/] Email: paco@mspunplugged.com [paco@mspunplugged.com] Rick Smith from Renactus Technology [https://www.renactus.com/]  Email: rick@mspnplugged.com [rick@mspnplugged.com] Corey L Kirkendoll from 5K Technical Services [https://www.5ktech.com/] https://linkedin.com/in/coreykirkendoll/ [https://linkedin.com/in/coreykirkendoll/] Juan Fernandez https://www.linkedin.com/in/1jf/ [https://www.linkedin.com/in/1jf/]

In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible, future-ready stack 📉 What happens when you over-tool or under-tool ⚙️ Why integration and workflow should lead the conversation If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint. #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/Dkyw4rHGRzY [https://youtu.be/Dkyw4rHGRzY] --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ [https://mspunplugged.com/] Paco Lebron from ProdigyTeks  [https://www.prodigyteks.com/] Email: paco@mspunplugged.com [paco@mspunplugged.com] Rick Smith from Renactus Technology [https://www.renactus.com/]  Email: rick@mspnplugged.com [rick@mspnplugged.com] Corey L Kirkendoll from 5K Technical Services [https://www.5ktech.com/] https://linkedin.com/in/coreykirkendoll/ [https://linkedin.com/in/coreykirkendoll/]

Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won’t name names, but we will tell you the exact framework we used to:  * Evaluate vendors the right way * Offboard with professionalism * Onboard with confidence * Set expectations for support, communication, and service from day one  If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right. 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/maBBkcez6Tc [https://youtu.be/maBBkcez6Tc] --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ [https://mspunplugged.com/] Paco Lebron from ProdigyTeks  [https://www.prodigyteks.com/] Email: paco@mspunplugged.com [paco@mspunplugged.com] Rick Smith from Renactus Technology [https://www.renactus.com/]  Email: rick@mspnplugged.com [rick@mspnplugged.com] Corey L Kirkendoll from 5K Technical Services [https://www.5ktech.com/] https://linkedin.com/in/coreykirkendoll/ [https://linkedin.com/in/coreykirkendoll/]

In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value. 🔧 Tools we use         🔐 Security strategies         📊 Productivity hacks        🧠 Lessons from the field 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: https://youtu.be/C7kN6nziFro [https://youtu.be/C7kN6nziFro] --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ [https://mspunplugged.com/] Paco Lebron from ProdigyTeks  [https://www.prodigyteks.com/] Email: paco@mspunplugged.com [paco@mspunplugged.com] Rick Smith from Renactus Technology [https://www.renactus.com/]  Email: rick@mspnplugged.com [rick@mspnplugged.com] Corey L Kirkendoll from 5K Technical Services [https://www.5ktech.com/] https://linkedin.com/in/coreykirkendoll/ [https://linkedin.com/in/coreykirkendoll/]