Season 5: Episode 126: Anatomy of an Angry Patient

Season 5: Episode 126: Anatomy of an Angry Patient

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Host Sarah Beth Herman explains that angry dental patients are usually the result of earlier breakdowns—especially assumptions and gaps in communication—rather than isolated incidents like a bill or negative review. She argues communication should be measured by patient understanding, not information delivered or signatures obtained, and notes dissatisfaction in healthcare is often driven by communication issues. Herman describes common dental office personality types (rockstar, approval seeker, controller, relationship builder, quiet observer) and how each can unintentionally contribute to confusion, emphasizing that acknowledgement matters before explanations and that “clear is kind.” She identifies five non-clinical hotspots where frustration is created—phone, scheduling, treatment presentation, insurance, and billing—and offers a response framework: slow down, listen, understand, clarify, solve. She also highlights Dentistry Support Academy’s training programs and shares the show’s 2026 Best of the Valley podcast award from Phoenix Magazine. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 125: What People Think Success Looks Like vs. What It Actually Looks Like Sarah Beth Herman | Founder of Dentistry Support | PHOENIX Magazine 2026 Health-Care Heroes

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Host Sara Beth Herman of No Silver Spoons shares that she was named one of Phoenix Magazine’s 2026 Healthcare Heroes, explaining she paused to fully acknowledge the milestone and emphasizing that the recognition reflects operational impact in healthcare rather than transactional visibility. She discusses continuing to build amid uncertainty, including taking a major private risk with her husband, and warns that others’ advice often reflects their own fears, requiring discernment. Drawing from her work at Dentistry Support, she frames leadership as stewardship—quiet, consequential operational work that creates healthier teams and patient outcomes—and contrasts durable cultivation with performative success. She notes she went ten years in business before her first publication and credits “invisible preparation” for readiness. In her “That’s Good” moment, she encourages listeners not to mistake slow seasons for failure, shares completing an MBA and pursuing a second master’s, and credits her team for collective excellence, redefining success as integrity, peace, sustainability, and relationships. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 124: Leadership, Discomfort & Learning to Be the Janitor First

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Host Sarah Beth Herman challenges the popular phrase “not my circus, not my monkeys,” arguing that while boundaries matter, emotional disengagement is increasingly being confused with wisdom, quietly eroding workplace and relational culture through breakdowns in communication, trust, and shared responsibility. Drawing on her leadership experiences—being denied a hard-earned promotion, having offices reassigned after building strong teams, and being dismissed when requesting travel compensation—she explains how feeling unsupported drives self-protection and avoidance, reinforced by neuroscience and the brain’s desire to escape discomfort. She contrasts grounded leaders who regulate and stay present with reactive people who escape, critiques social-media performative leadership, and shares Sidney Weinberg’s rise at Goldman Sachs as a lesson in serving before leading. She emphasizes that real leadership is steady ownership and emotional resilience, and she thanks sponsor Dentistry Support while previewing an upcoming Phoenix Magazine feature. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 123: Dentists Are Losing Google Reviews… Here’s What’s REALLY Happening

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Host Sara Beth Herman explains recent Google Business Profile and Google Maps review disruptions affecting dental offices and other local businesses, including disappearing reviews, paused review activity, profile flags, and ranking fluctuations. She cites Google’s April 16, 2026 announcement of stronger AI and Gemini-powered detection of suspicious review behavior, which can trigger review removals, temporary review pauses, owner alerts, and warning banners, and notes Google’s 2025 enforcement numbers (292M policy-violating reviews removed/blocked, 79M suspicious edits blocked, 13M fake profiles removed). She also highlights the FTC’s fake review rule effective Oct. 21, 2024, making deceptive practices a legal and ethics issue. Herman urges practices to stop relying solely on reviews, avoid QR-code/third-party redirects and on-site geotagged reviews, request honest feedback ethically, and diversify growth through websites, modern SEO, educational content, advertising, referrals, and stronger internal systems. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 122: Stepping into Grace: My Commencement Story

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] The host of No Silver Spoons shares a rare personal episode documenting her trip from Colorado to Michigan for Grace Christian University graduation weekend, where she received her MBA and delivered the commencement speech she previously announced in episode 121. She describes university-hosted events, a banquet where she was unexpectedly given the Delta Epsilon Chi Award (noting only 7% of graduates receive it), a cold-weather campus photo shoot, and a memorable moment when her daughter cheered during her MBA hooding. She explains the ceremony is edited to 28 minutes and available visually on YouTube. In her commencement address, Sarah Beth Herman reflects on hardship, reconciliation during 17 hospice days with her estranged mother, faith, entrepreneurship with her husband, becoming a mother to her daughter, and lessons on renewing the mind, rejecting fear, stepping forward like Esther, and leaving people better than you found them. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.