No Silver Spoons®

Season 5: Episode 123: Dentists Are Losing Google Reviews… Here’s What’s REALLY Happening

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Host Sara Beth Herman explains recent Google Business Profile and Google Maps review disruptions affecting dental offices and other local businesses, including disappearing reviews, paused review activity, profile flags, and ranking fluctuations. She cites Google’s April 16, 2026 announcement of stronger AI and Gemini-powered detection of suspicious review behavior, which can trigger review removals, temporary review pauses, owner alerts, and warning banners, and notes Google’s 2025 enforcement numbers (292M policy-violating reviews removed/blocked, 79M suspicious edits blocked, 13M fake profiles removed). She also highlights the FTC’s fake review rule effective Oct. 21, 2024, making deceptive practices a legal and ethics issue. Herman urges practices to stop relying solely on reviews, avoid QR-code/third-party redirects and on-site geotagged reviews, request honest feedback ethically, and diversify growth through websites, modern SEO, educational content, advertising, referrals, and stronger internal systems. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 122: Stepping into Grace: My Commencement Story

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] The host of No Silver Spoons shares a rare personal episode documenting her trip from Colorado to Michigan for Grace Christian University graduation weekend, where she received her MBA and delivered the commencement speech she previously announced in episode 121. She describes university-hosted events, a banquet where she was unexpectedly given the Delta Epsilon Chi Award (noting only 7% of graduates receive it), a cold-weather campus photo shoot, and a memorable moment when her daughter cheered during her MBA hooding. She explains the ceremony is edited to 28 minutes and available visually on YouTube. In her commencement address, Sarah Beth Herman reflects on hardship, reconciliation during 17 hospice days with her estranged mother, faith, entrepreneurship with her husband, becoming a mother to her daughter, and lessons on renewing the mind, rejecting fear, stepping forward like Esther, and leaving people better than you found them. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 121: The Call I Didn’t Expect—and the Faithfulness That Built It

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Sarah Beth Herman explains that major “arrival” moments are not what create momentum; they are evidence of long-term faithfulness shown through keeping promises, leading with integrity, consistency without feedback, and making values-aligned decisions even when costly. She emphasizes that leadership and sustainable business are built on normal days, repeated choices, and trust rather than chasing visibility. She shares a recent unexpected example: Grace Christian University’s President Kemper called to ask her to be the commencement speaker for the 2026 graduating class, despite her having finished her MBA in December 2025 and not planning to attend graduation. The invitation made her reflect on years of late nights and persistence, reinforcing her message to stay faithful, lead well in the mundane, and be ready for unforeseen opportunities. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 120: Ethical Dentistry: Money, Signatures, and Trust

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Sarah Beth, CEO of Dentistry Support, responds to reactions to episode 119 about her family being pressured and told they couldn’t leave a dental office without paying $1,460, arguing the root issue isn’t insurance or a signed treatment plan but breakdowns in communication about money. She explains that teams often hide behind signatures and “that’s how we do it” because they’re uncomfortable discussing finances, and emphasizes the missing step is confirming understanding by having patients repeat expected costs and options. She outlines warning patterns (patients saying “I didn’t know,” staff saying “we told them,” rushing, same-day add-ons, blaming insurance) and a remedy: slow down, remove pressure, take ownership, clarify, explore options, and protect patient dignity. She provides sample dialogues for potential balances, denied estimates, appeals, and non-ideal outcomes, and promotes free trainings and mentorship through Dentistry Support. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.

Season 5: Episode 119: They Wouldn’t Let My Family Leave Until They Paid $1,460

Send us Fan Mail [https://www.buzzsprout.com/2135539/fan_mail/new] Sarah Beth, CEO of Dentistry Support, shares a personal story about referring her financially struggling family to a trusted dental office with a state aid plan, after clearly instructing the front office to pre-authorize care and call her for any out-of-pocket costs. After an initially excellent experience, her stepmom agreed to same-day additional treatment during a crown adjustment without understanding it carried a $1,460 balance the office said had been denied since February; the family was told they couldn’t leave until it was paid, leading to a chaotic, shouting phone call and distress for her parents. Sarah Beth paid but emphasizes the issue was mishandled communication, leadership, and accountability. She outlines lessons: honor financial-responsibility notes, signatures aren’t understanding, collect balances upfront, pursue appeals and alternatives, de-escalate to protect patients, and recognize one bad moment can erase many good ones. Support the show [https://www.buzzsprout.com/2135539/support] SOCIALS: No Silver Spoons®: Instagram [https://www.instagram.com/nosilverspoons_podcast] Dentistry Support: Instagram [https://www.instagram.com/dentistrysupport_] | Facebook [https://www.facebook.com/DentistrySupportLLC] | Linkedin [https://www.linkedin.com/company/dentistrysupport/] The Dental Collaborative: Facebook [https://www.facebook.com/groups/thedentalcollaborative/] Sarah Beth Herman: LinkedIn [https://www.linkedin.com/in/sarahbethherman/] | Personal Bio [http://www.sarahbethherman.com/] | Links [https://www.sarahbethherman.com/links] Free Training for Dental Offices [https://www.dentistrysupport.com/freetraining] DISCLAIMER: The content provided in this podcast, including by Sarah Beth Herman and any affiliated guests, is for informational purposes only and does not constitute professional advice, including but not limited to medical, legal, or business consulting services. Listeners engage with the content at their own risk and are responsible for any actions taken based on the information presented. No guarantees are made regarding the accuracy or completeness of the content. For any questions, clarifications, or crediting of sources, please contact us directly, and we will make necessary adjustments.