Autosure Presents

Lachlan King: Inside Fixed Ops: Leadership, Teams & The Future of EVs

Behind every successful dealership is a strong fixed operations team, and this episode dives deep into why that matters more than ever. Lachlan King joins Kerry Mungar to discuss dealership profitability, parts management, leadership, team culture, and the challenges facing the automotive industry today. From growing dealership performance through process-driven systems, to the realities of hiring, mentoring staff, and adapting to the rise of electric vehicles, this conversation covers both the operational and human side of the industry. If you want an inside look at how dealerships really run behind the scenes, this one’s worth the listen.

Rachel Sutton: From Army to Automotive to Entrepreneur: Building Freedom Through Sales & Self-Belief

What if everything you’ve been taught about work, sales, and success is limiting you? In this episode of Autosure Presents, Kerri sits down with Rachel Sutton. She shares her full unfiltered perspective on building a life without ceilings, from growing up with nothing, to the military, to car sales, and eventually becoming a self-made entrepreneur. This episode explores: * Why sales is the foundation of every business * The truth about working in male-dominated industries * How personal branding is changing the game * And why “delusional belief” might be your biggest advantage If you’ve ever questioned your path, struggled with self-belief, or wanted to break out of the traditional career box, this episode will hit home.

Eddie Stowers: Why Personality Matters More Than Product in Modern Sales

In this episode of Autoshow Presents, host Kerri Mungar sits down with Eddie Stowers, a leadership trainer, actor, and lifelong student of human behaviour, to unpack what really drives people in sales, leadership, and workplace culture. With more than 40 years of experience across automotive dealerships, corporate teams, and international training rooms, Eddie shares why dealerships operate like tribes, how personality types shape buying behaviour, and why understanding people matters more than product knowledge in today’s market. From the realities of selling in a post-internet world to navigating different DISC profiles (Dominant, Influence, Steadiness, and Conscientiousness), this conversation offers practical insights for anyone working with people, especially in high-pressure sales environments. The discussion goes beyond automotive, touching on emotional intelligence, communication, online first impressions, leadership fatigue, and the importance of enthusiasm, empathy, and recovery time in performance-driven roles. Eddie also reflects on how industries, expectations, and workplace cultures have evolved, and what hasn’t changed about human nature. This episode is packed with real stories, sharp observations, and timeless lessons on connection, trust, and leadership, relevant whether you’re in sales, management, or simply interested in how people think and behave.

Ralph Wiggins: “This Industry Isn’t What It Used to Be” - Inside 30 Years of Automotive

In this episode of Autosure Presents, Kerri sits down with Ralph Wiggins, Assistant Used Car Manager at Melville Hyundai and one of Western Australia’s most seasoned automotive professionals. With a career spanning more than 30 years across the United States, Japan, and Australia, Ralph shares a rare, first-hand perspective on how the automotive industry has evolved, from the handshake deals and family-run dealerships of the late ’80s to today’s data-driven, highly regulated, and tech-led environment. Ralph reflects on his early days selling cars in America while at university and his return to the automotive industry after relocating to Australia in the late ’90s. The conversation explores major industry shifts, including the introduction of GST, the rise of sales training and compliance, the impact of technology and CRM systems, and how customer behaviour has changed in an age of endless choice and online research. The episode also dives into leadership and management lessons earned on the floor from building strong dealership culture and managing people under pressure, to mentoring younger staff and adapting to a new generation that values time and flexibility over traditional incentives. Packed with insight, lived experience, and practical wisdom, this conversation is essential listening for anyone in automotive sales, dealership management, or business leadership navigating an industry in constant change.

Bridgette Maxted: How she built her career in performance & prestige cars

Kerri sits down with Bridgette, Sales Manager at CUPRA and part of the team supporting McLaren Perth’s growing presence in Western Australia. Bridget shares her rapid rise from support worker to becoming one of WA’s standout young leaders in both performance and prestige automotive. They unpack how CUPRA launched into the Australian market, what it takes to build trust in a new brand, and why customer experience matters more than ever. Bridget also lifts the curtain on selling supercars, navigating the industry as a young woman, and the leadership lessons that shaped her career. Whether you’re in sales, management, or simply love performance cars, this conversation delivers an honest look at the modern dealership landscape, agency models, evolving customer expectations, team culture, and the mindset required to thrive.