Beyond the Bite

Customer Satisfaction in Transit: How VIA Achieved the #1 National Ranking

In this episode of Beyond the Bite, host Eddie Aldrete sits down with VIA CEO Jon Gary Herrera and VIA Board Chair Laura Cabanilla to discuss major transformations taking place at VIA Transit in San Antonio. The conversation explores how the agency is accelerating service improvements, particularly focusing on increasing bus frequency and redesigning routes to better connect job and education centers in a rapidly growing city. Laura Cabanilla highlights the board’s emphasis on strategic accountability, operational rigor, and fostering a culture shift within the organization to retain and attract talent. Jon Gary Herrera explains how the agency prioritized hiring new bus operators (drivers) to enable more frequent and reliable service, resulting in record-breaking increased ridership and improved efficiency for current and future VIA customers. The discussion also touches on innovative solutions like VIA Link, an on-demand rideshare-style service tailored for San Antonio’s sprawling geography, and how this model has become a national example for other transit agencies seeking more flexible and cost-effective approaches. The episode delves into VIA’s pursuit of advanced rapid transit infrastructure, specifically the Green Line and Silver Line projects, and the significance of recent successful federal grants made possible by local voter support for dedicated transportation funding. Aldrete, Cabanilla, and Herrera also unpack the ongoing debate on free fares, agency funding, and San Antonio’s role as an economic driver, emphasizing the importance of customer satisfaction, community partnerships, and sustainable transit solutions to support the city’s growth and future mobility needs. https://www.viainfo.net/ https://www.viainfo.net/via-team/ https://www.linkedin.com/in/lauracabanilla/ https://www.linkedin.com/in/jongaryherrera/

255 Voices, One Mission: How San Antonio Fights for Its Future in D.C.

This episode of Beyond the Bite takes listeners inside San Antonio’s annual “SA to DC” trip, where business leaders, elected officials, and community advocates travel to Washington to advocate for the region’s priorities. Guests Kevin Matula of USAA [https://www.usaa.com/] and Krista Piferrer of the First Day Foundation [https://firstday.foundation/] provide a behind-the-scenes look at how a diverse coalition—from large corporations to small business owners and nonprofits—comes together to present a unified voice. With a record-breaking delegation this year, the conversation highlights why showing up in force matters and how collaboration across industry and community sectors strengthens San Antonio’s influence on the national stage. The discussion explores the dual nature of advocacy—pushing for new opportunities and funding while also protecting existing resources and funding. From military appropriations and infrastructure to housing and nonprofit support, the guests emphasize that much of the work in Washington is about “playing defense” to preserve what the community already has. They also highlight the growing role of entrepreneurs, C-suite executives, and nonprofit leaders in these conversations, bringing real-world expertise into policy discussions and helping lawmakers understand how legislation works in practice. Finally, the episode underscores the importance of relationships and long-term engagement. In a rapidly changing political environment—with congressional turnover, funding uncertainty, and evolving legislative strategies—San Antonio’s leaders must remain adaptable and proactive. Whether it’s building connections with congressional staff, inviting policymakers to experience the city firsthand, or maintaining momentum after the trip ends, the message is clear: effective advocacy doesn’t stop in Washington—it requires consistent follow-up, collaboration, and a compelling story about why San Antonio matters. Greater San Antonio Chamber of Commerce [https://www.sachamber.org/] San Antonio Hispanic Chamber of Commerce [https://www.sahcc.org/] Metro SA Chamber of Commerce [https://metrosa.com/] South Texas Business Partnership [https://southtexaspartnership.org/] greaterSATX [https://greatersatx.com/]

PART TWO: Are Catholics Politically Homeless? Archbishop Gustavo Garcia Siller on Faith, Freedom & Leadership

In Part Two of our interview with Archbishop Gustavo García-Siller [about:blank], the Archbishop explores the vital role of the laity in shaping business, civic life, and public policy, highlighting organizations like Legatus as examples of how faith can guide leadership in the marketplace. The conversation then shifts to moments of profound tragedy—from Uvalde to the migrant deaths in San Antonio—where he reflects on leading through grief by embracing both the human and spiritual dimensions of service, emphasizing presence, prayer, and shared responsibility. The discussion also addresses the growing demands on institutions like Catholic Charities, noting the challenge of serving more people with fewer resources, while remaining committed to helping all in need. Archbishop García-Siller shares optimism around expanding Catholic education through new funding mechanisms and reflects on the recent surge in Mass attendance and conversions as signs of spiritual renewal driven by the Holy Spirit. The episode closes with a message of unity and hope, emphasizing interfaith collaboration, mutual respect, and the universal call to serve others. Through it all, the Archbishop reinforces a central theme: faith is not meant to be lived in isolation, but actively expressed in community, leadership, and service to the broader human family. www.archsa.org

PART ONE: Are Catholics Politically Homeless? Archbishop Gustavo Garcia Siller on Faith, Freedom & Leadership

Part One of this two-part episode is a wide-ranging and deeply personal conversation where Archbishop Gustavo García-Siller [about:blank] of the Catholic Archdiocese of San Antonio, reflects on his upbringing in a large family in San Luis Potosí and how those early experiences shaped his worldview. Growing up as one of 15 children, he describes a culture where family was seen as a blessing rather than a burden, rooted in faith, responsibility, and shared sacrifice. The discussion explores how shifting cultural norms—both in Mexico and the United States—have influenced declining birth rates, and how economic realities like poverty and comfort continue to shape family size and values today. The conversation then turns to poverty, particularly in San Antonio, where longstanding economic disparities remain a pressing challenge. Archbishop García-Siller emphasizes that addressing poverty is a shared responsibility—one that belongs not only to government leaders, but to society as a whole. He highlights the importance of personal choices, community engagement, and moral responsibility, noting that both wealth and poverty can create barriers to empathy and action. His perspective underscores a central theme: meaningful change requires both structural leadership and individual commitment. A recurring thread throughout the episode is the tension between individualism and community. Drawing from his upbringing, the Archbishop reflects on how a life centered on faith, family, and daily responsibility naturally cultivates humility and service to others. In contrast to today’s increasingly self-focused culture, he makes the case for rediscovering a sense of shared obligation—what it truly means to “belong to a village.” The conversation also touches on San Antonio’s history of interfaith collaboration, offering a reminder of the city’s legacy of unity across differences. Finally, the discussion explores the intersection of faith and public life. Archbishop García-Siller shares insights into how the Catholic Church engages with policymakers across the political spectrum, advocating for issues ranging from poverty to immigration to religious freedom. He candidly addresses the challenges of navigating politics while remaining grounded in enduring moral principles, describing the Church as “politically homeless” yet ultimately free. The episode closes on a philosophical note, reflecting on the temporary nature of political systems and the enduring mission of faith—offering listeners a broader perspective on leadership, purpose, and the common good. https://archsa.org/

Inside the Censure of Mayor Gina Ortiz Jones: Phyllis Viagran on Leadership & Accountability

In this episode of Beyond the Bite, Eddie Aldrete sits down with San Antonio City Councilwoman Phyllis Viagran [about:blank] for a candid conversation about the recent censure of Mayor Gina Ortiz Jones [about:blank] and what it means for leadership and collaboration at San Antonio City Council [about:blank]. Viagran walks through why she supported the vote to censure the mayor following an investigation into violations of the city’s code of conduct. She explains the difference between political disagreement and accountability, emphasizing that the vote was about maintaining respect, professionalism, and the institutional integrity of City Hall. While acknowledging the tension the episode created, she also makes clear that the work of governing never stopped. The conversation also explores how City Council moves forward after such a public conflict. Viagran discusses the importance of coalition-building in a council-manager form of government, where major decisions require collaboration and at least six votes to move forward. She reflects on leadership, communication among council members, and the role the mayor plays in persuading colleagues and building consensus. From rebuilding trust at City Hall to maintaining focus on the city’s priorities, Viagran argues that San Antonio’s leaders must continue working together despite disagreements. Beyond the political headlines, the episode dives into the major issues facing the city in the months ahead. Viagran shares her perspective on potential rate increases from CPS Energy [about:blank] and San Antonio Water System [about:blank], the growing debate over energy demands from data centers, and early discussions around a future city bond package. She also discusses downtown redevelopment and the broader vision surrounding Project Marvel [about:blank], along with efforts to balance economic growth with infrastructure, housing, and flood mitigation. It’s a wide-ranging conversation about leadership, accountability, and the complex policy decisions shaping San Antonio’s future.