Growth In Dentistry: A Dental Intelligence Podcast

148. SOPs That Scale Dental Practices with Laura Johnston of My Dental SOP

In this episode, Steve Jensen sits down with Laura Johnston, founder of My Dental SOP, to break down what SOPs really are and why “a checklist is not an SOP.” They talk about how documenting workflows reduces chaos, protects the practice, improves training, and helps teams scale across providers and locations. Listen in to learn: * About SOPs for the dental practice and why they matter for consistency and coverage * Why checklists miss the “how,” including communication and cross-department handoffs * How to start without getting overwhelmed * How SOPs support risk reduction, including clearer roles and stronger internal controls * How structured onboarding expands the candidate pool beyond those with dental experience * Why owners should identify an internal “SOP champion” to avoid becoming the bottleneck …and so much more! About the Guest: Laura Johnston is the founder of My Dental SOP. With more than two decades in dentistry, Laura helps practices document workflows, build training paths, and align teams to deliver consistent patient experiences. Resources: * My Dental SOP: https://www.mydentalsop.com/ [https://www.mydentalsop.com/] * Dental Intelligence demo + gift card: https://get.dentalintel.net/podcast [https://get.dentalintel.net/podcast]

147. Growth Through Patient Retention with Michael Dinsio and Paula Quinn of Next Level Consultants

In this episode of Growth in Dentistry, host Steve Jensen talks with Michael Dinsio and Paula Quinn from Next Level Consultants about why many practices are adding new patients but not actually growing, and how daily systems can drive retention, scheduling consistency, and a better patient experience. Listen in to hear about how: * Patient retention is the hidden growth lever * Loyalty has changed – how patient and team member loyalty can look different * Systems beat good intentions …and so much more! Resources: * Check out Next Level Consultants: https://nxlevelconsultants.com/ [https://nxlevelconsultants.com/] * See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast [https://get.dentalintel.net/podcast]

146. Associate Relationships with Bryton Nield of Dentist Partner Pros

Welcome to another episode of the Growth in Dentistry podcast! In this episode, Steve Jensen talks with Bryton Nield of Dentist Partner Pros about why associate relationships fail and how to hire associates with a higher success rate. Tune in to hear about: * How to avoid “panic hiring” when an associate leaves or the practice is maxed out * What associates actually want from practice owners * Defining the ideal candidate: Skills, culture, character, commitment * The investment of recruiting Resources: * Learn more from Bryton’s team at http://hiringpros.com [http://hiringpros.com]. * See a demo of Dental Intelligence and get a $50 gift card: http://get.dentalintel.net/podcast [http://get.dentalintel.net/podcast].

145. Creating a Profitable Practice using Fee Negotiations with Kelsey Porter of Beacon PPO Solutions

Welcome back to the Growth in Dentistry podcast! In this episode, Steve Jensen talks with Kelsey Porter, co-founder of Beacon PPO Solutions, about using PPO fee negotiations to increase practice profitability without increasing patient volume. What you’ll learn: * How PPO negotiations can increase revenue per procedure while keeping practices in-network * How often to negotiate and what happens if you have not reviewed fees in years * Why the first offer is often small, and how deeper negotiation can lead to larger lifts * How leasing and network structure can create leverage with carriers * What the process, timeline, and workload typically look like for a practice …and so much more! Resources: * Beacon PPO Solutions: www.beaconpposolutions.com [https://beaconpposolutions.com] * Check out a demo of Dental Intelligence and get a $50 gift card: https://get.dentalintel.net/podcast [https://get.dentalintel.net/podcast]

144. Hot Take on New Patients with Miranda Beeson of ACT Dental

In this episode of Growth in Dentistry, host Steve Jensen sits down with Miranda Beeson from ACT Dental to discuss a hot take on new patients. While new patients are essential for practice growth, Miranda challenges the common assumption that simply increasing new patient numbers is the solution to revenue goals. Tune into this conversation to explore how to measure net patient growth, the significance of the new patient hygiene reappointment percentage, and how to create a practice that supports the life you want to live. We cover: * The importance of Annual Patient Value * High volume/low profit practices vs. low volume/high profit practices * Net Patient Growth and how to stop losing patients from inactivity * Reactivation Systems * The new patient experience * Hygiene reappointment ...and so much more! Resources: * ACT Dental – https://actdental.com [https://actdental.com] * Best Practices Association – https://join.actdental.com [https://join.actdental.com] * Best Practices Podcast with Kirk Behrendt – https://actdental.com/podcast [https://actdental.com/podcast] * See a demo of Dental Intelligence and get a $50 gift card – https://get.dentalintel.net/podcast [https://get.dentalintel.net/podcast]