Kansikuva näyttelystä Inside Innovator's Mind

Inside Innovator's Mind

Podcast by Srini Pagidyala

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Lisää Inside Innovator's Mind

Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https://aigo.ai/

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jakson Redefining Conversational Commerce kansikuva

Redefining Conversational Commerce

As CIO at 1-800-FLOWERS.COM, Inc., Arnie Leap oversees all aspects of Information Technology systems and strategy for the company. He is continually focused on identifying innovative ways to apply technology to enhance the customer experience and keep the company at the forefront of where consumers are going next. Under Arnie’s leadership, the company transformed its technology platform to create an intuitive e-commerce destination. Leveraging the company’s portfolio of more than a dozen brands, Arnie and his team established a single destination that enables shoppers to accommodate multiple shopping needs through one platform as part of one customer journey, significantly increasing the number of customers shopping across multiple 1-800-FLOWERS.COM, Inc. brands. Arnie has a clear vision and passion for change and is continually identifying innovative ways to increase efficiency. He has an early adopter mindset when it comes to emerging technologies and is a fascinating person to speak with. I have learnt a lot from Arnie, I hope you will too. So, without further delay, let’s talk to Arnie. Story Notes: 🔘 Our Second Guest 🔘 How did you develop an innovative mindset for yourself and your organization? 🔘 What made you pick Aigo.ai out of 3,000 companies in the Chatbot/ Conversational AI space? 🔘 How did you position Aigo.ai as the Next Generation Conversational AI with your management? 🔘 How High-Touch delivered through 24x7 Hyper-Personalized conversations with millions affect customer engagement and experience?  🔘 What was your working experience with Aigo from implementation to roll-out to active expansion?  🔘 How did you integrate an innovative mindset into your company culture? 🔘 How did you begin your journey into Conversational Commerce?  🔘 Who are the two most innovative people you admire? Visit https://aigo.ai/ to learn more [https://aigo.ai/] #podcast #ai #innovator #technology  #innovatorsmindset #strategy #leadership #management #informationtechnology #missionmatters

25. loka 2022 - 59 min
jakson Delighting Customers through Hyper-Personalized Gifting Concierge using Chatbot with a Brain kansikuva

Delighting Customers through Hyper-Personalized Gifting Concierge using Chatbot with a Brain

1-800-Flowers is a company that has always embraced technology to grow, to transform and reinvent their business for over 45 years. In the 70's they started with one flower shop and today they are a one-stop shop for a wide variety of gifting needs.  In 2022, they are reinventing their business again by redefining conversational commerce using Aigo.ai – Chatbot with a Brain technology.  They are now providing a Hyper-Personalized Gifting Concierge to delight millions of their customers by creating engaging experiences.  Hear it from their Chief Technology Officer (CTO) Abi Sachdeva on why & how they are creating experiences and engagement with customers by embracing Chatbot with a Brain.  Story Notes: * Building Up your Innovator's Mindset * What Drives you the Most * Why did they select Aigo out of 3000 companies? * What benefits are they realizing using Aigo? * What is the future vision for Aigo? * Hyper-Personalized Gifting Concierge * Lesson Learned on Conversational Commerce Visit https://aigo.ai/ [https://aigo.ai/] to learn more

17. touko 2022 - 26 min
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