Notice to ONA: Harassment Pattern Across Multiple Placements, Physical Assault, Failure of On-Site Staff and Police to Respond to Resident Safety Concerns – Including Police Audio
Please find below the formal notice submitted to ONA on May 15, 2026, regarding a pattern of harassment across multiple placements, a physical assault on May 12, 2026, and the failure of on-site staff and police to respond to resident safety concerns. Police audio from May 12, 2026 is also included below.
To Whom it May Concern,
I appreciate the single-room accommodation provided to me at this facility. However, since my arrival, I have experienced serious challenges that I wish to bring to your attention, including a pattern of harassment by a specific individual across multiple placements, a physical assault on the premises on May 12, 2026, and concerns about how on-site security and Red Cross staff responded to both matters.
The following concerns should also be read in conjunction with my prior written correspondence to ONA dated January 15, 2026, in which I raised concerns regarding transnational repression, private military and security contractor linked activity, resident safety, and the risk of potential harm within the asylum reception system. The concerns raised in that correspondence have now materially escalated into an actual physical assault following repeated reports of harassment across multiple placements.
I. Pattern of Harassment Across Multiple Placements
Since my arrival in Luxembourg, I have been subjected to a repeated pattern of harassment by a specific individual across every ONA placement I have occupied. At the Tony Rollman Reception Centre in Kirchberg, this individual harassed me on multiple occasions. I reported this harassment to Red Cross staff at Tony Rollman. I also reported multiple incidents directly to Luxembourg police.
Following my transfer to an emergency placement, this same individual appeared at that facility within days of my arrival and was found positioned outside my door. Security staff at that facility stated that she did not appear to reside on my floor and had no basis to be present at my door.
Upon my transfer to the Redange Reception Centre as a permanent placement, this individual was present here as well. Red Cross staff confirmed to me that I was the last resident to occupy a room at this facility at the time of my arrival. Despite this, the individual was present from the second day of my placement. She has repeatedly positioned herself in the common area adjacent to my room and appears to position herself to have a direct line of sight to my door.
I reported this pattern to Red Cross staff member Claudia at this facility. Claudia explicitly told me that neither the Red Cross nor ONA could take any action regarding the bullying and harassment I was experiencing on the property. In her view, I should not contact ONA about these matters as this was exclusively a matter for the police.
I note that this instruction is inconsistent with ONA’s obligations under the European Convention on Human Rights. Article 3 prohibits inhuman or degrading treatment and has been applied by the European Court to require that reception facilities for asylum seekers provide conditions that meet a basic standard of dignity and safety. Article 13 guarantees the right to an effective remedy. I have reported this harassment pattern on multiple occasions without any effective response from police, Red Cross, or ONA. Being instructed by Red Cross not to contact ONA about safety concerns, and then having Red Cross staff refuse to call police on my behalf when I was assaulted, leaves me without any effective remedy whatsoever.
II. Physical Assault, May 12, 2026
On May 12, 2026, upon leaving my room, I observed the individual described above from prior placements seated on the couch in the common area directly facing my door. Immediately thereafter, the door of the room directly across the hall was opened forcibly into me, causing immediate pain and resulting in a bruise that remains painful as of the date of this letter.
Immediately following the assault, the resident who struck me went directly to Red Cross staff before I was able to report the incident. She provided a false report stating that she accidentally struck me and that I verbally assaulted her. This statement contradicts the fact that after immediately striking me with the door, she did not apologize to me and appeared to be in communication with the individual who had been positioned watching my door when the incident occurred . When I went to Red Cross staff to report the assault, rather than investigating the incident or hearing my account, Red Cross staff member Melanie scolded me and stated that I needed to be nicer to the residents of the building. She was referring to the same residents participating in the harassment and bullying that I had previously reported to Claudia. I was the individual who had been assaulted and was the victim of harm. Yet, no investigation was initiated and the individuals involved were not spoken to. The effect of this response was to place responsibility for the assault on me rather than on the individual or individuals who perpetrated the harm. It also signals to them that they may continue to harm me as they will face no consequences from the staff supervisors in the building.
III. Failure of Staff to Call Police and Conduct During Police Interaction
I first reported the assault to Red Cross staff and subsequently security was also engaged. I asked Red Cross and security to call the police. They stated they could not call police on my behalf regarding the incident. While I was attempting to contact police myself using my American cell phone which has difficulty dialing 113 while roaming abroad, police officers arrived at the facility. It appears Red Cross and or security called the police of their own accord in spite of emphatically stating they could not do so at my request. Security staff immediately approached and engaged them as they exited the vehicle before I could speak to them to provide an account of the assault. The assault against me was not reported to police by staff. The individual who struck me and other residents who were identified as participating in the bullying and harassment were not identified to police by staff. Instead, police focused their inquiry on me after it appears they were informed by staff I was the problem as opposed to the victim of an assault and harassment who had been harmed,
I had specifically asked police to step outside the building to speak with me privately as residents appeared to be positioning themselves so they could observe what was happening. Police agreed and followed me outside. In the interim, the security staff first positioned herself in the doorway of the building watching the interaction. She then came outside and began vaping in close proximity to both myself and the officers while I was attempting to report the assault. She then engaged police officers directly in conversation, distracting them and preventing me from giving a full account of what had occurred. This conduct was inappropriate during an active resident safety complaint and interfered with my ability to communicate privately and effectively with police. In addition, other residents were permitted to observe the interaction, creating exactly the public spectacle I had tried to avoid by asking police to step outside. Red Cross staff, who had been present and engaged prior to police arrival, did not come outside at any point during the police interaction and provided no support or advocacy on my behalf during that time.
Police focused their inquiry on my immigration papers, did not take a report, did not ask me to identify the individuals involved in the assault or harassment, and did not speak to any residents or witnesses before leaving the premises. I was told an investigation would be forthcoming. When I asked to provide evidence, I was told the investigation would occur without me. It was unclear to me why or how an investigation of a crime would or could take place without taking a statement from the victim or interviewing suspects at the scene of the crime. In addition, it is unclear why police would decline to review or take evidence of a crime. It appeared police were not engaging seriously with concerns brought to their attention.
I shared safety and security concerns as a victim of transnational repression as well as a human rights defender having fled persecution in the United States across 10 states and across 4 countries in Europe before seeking asylum in Luxembourg. I told police I sought asylum because I could not outrun the repression. I also shared with them that I was being targeted and harassed by foreign actors (private military and security contractors in coordination with local proxies) on Luxembourg soil. I also informed them these actors appear to be exploiting vulnerable asylum seekers to subject myself and other victims similarly situated to coordinated harassment at asylum reception centers (as well as off premises in the Luxembourg community).
Asylum residents participating and perpetuating harm against myself and others similarly situated are not facing consequences by Red Cross, security, police and ONA. As a result, perpetrators may feel emboldened to continue to engage in harmful conduct or escalate.
Recall at the emergency placement, a man attempted to assault me. Now at this residence, a woman actually assaults me and nothing is done. At the previous foyer, Police left the premises without even speaking to the man who attempted the assault. Days after the assault, Red Cross staff had still not spoken to the individual prior to my transfer to Redange. Now things have escalated to where after an actual assault, the same pattern is repeated as not a single person was spoken to or held accountable.
IV. Requests
I respectfully request the following from ONA:
First, formal written acknowledgment of this complaint and confirmation that it has been placed on record.
Second, an investigation into how the individual identified in this complaint has been present at every ONA placement I have occupied, including an emergency placement where resident location is not disclosed, and this permanent placement where I was confirmed to be the last arriving resident. The consistency of this individual’s presence across every placement I have occupied raises serious concerns about the integrity of ONA’s housing assignment system and warrants examination.
Third, a formal review of the conduct of security staff and Red Cross staff on May 12, 2026, including the refusal to call police on my behalf, the conduct of security staff during the police interaction, the failure to investigate the assault as well as statements that they could not do anything about bullying and harassment on the premises by residents.
Fourth, confirmation of what protective measures ONA will put in place to ensure my safety as a resident of this facility.
Fifth, preservation and review of any available security camera footage relating to the May 12, 2026 incident, including the hallway outside my room, the common area adjacent to my room, and the exterior entrance area where the police interaction occurred.
Sixth, confirmation in writing that ONA will not respond to this complaint by transferring or relocating me. Repeated relocation has been the consistent institutional response to every safety concern I have raised across every placement. This pattern removes me rather than addressing the conduct causing harm. It treats me as the source of the problem rather than the victim of it. It allows perpetrators to face no consequences. I am requesting that ONA address the harm where it is occurring.
Seventh, copies of all internal documentation, notes, and records held by ONA and Red Cross pertaining to my case, including any incident reports, case notes, and internal communications generated in connection with my placements and any complaints I have filed.
The concerns described in this complaint have already escalated from repeated harassment across multiple placements into an actual physical assault. I am deeply concerned that the continued absence of meaningful intervention, investigation, accountability, or protective measures creates a foreseeable risk of further escalation, including the possibility of serious bodily injury or other potentially fatal harm within the asylum reception environment.
I thank you in advance for your prompt attention to this matter.
Tamara Dixon
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