New School IT

MOMENTS OF TRUTH - reality connects, truth disrupts, value wins

Send us Fan Mail [https://www.buzzsprout.com/2457551/fan_mail/new] We explore why teams fail when their confidence peaks and how an intention to align on shared Moments of Truth can keep internal reality in sync with customer value.  This episode features Tristan and Brit, two AI 'guests' discussing the Moments of Truth white paper article published here: https://www.linkedin.com/pulse/moments-truth-roland-u-hoffmann-54ape

ALIGNMENT - reality hits harder than planning

Send us Fan Mail [https://www.buzzsprout.com/2457551/fan_mail/new] Hard work doesn’t guarantee impact. We dig into why some projects soar while others stall, and how a few simple habits create a straight line from purpose to results. The core idea is alignment,  across the org chart, across functions, and across time as reality shifts. We start by translating big ideas into clear execution, from purpose to measurable, real-world objectives that anchor cross-functional efforts and deliver results in weeks. Using Costco as a case study, we show how an enduring purpose cascades into strategy and store‑level key results, so every team understands how their pixel sharpens the overall picture. We also describe how running a few checks helps ensure that teams stay aligned with reality rather than a plan that could lead to failure.

CHERYL HAGGERTY - Shalion's CCO on how a nontraditional leader builds trust, purpose, and AI readiness

Send us Fan Mail [https://www.buzzsprout.com/2457551/fan_mail/new] With Cheryl Haggerty, Chief Client Officer at Shalion, we explore nontraditional careers, values-driven leadership, and how AI reshapes teamwork and trust.  From progress over perfection to building cross-team flow, Cheryl shares honest stories and practical tools: • nonlinear career path and authenticity • values as a compass for purpose • progress over perfection as a team norm • cross-team communication and effectiveness • trust beyond titles and honest leadership • AI for productivity with human empathy • designing customer success from first principles • practical ways to learn AI together • advice at 15, 30, and last year Follow the show, share it with some of those building teams, and keep an ear out for Cheryl's return after she finishes her London School of Economics degree, which she started just this year.

SIX DYNAMICS - turn resistance into resilience

Send us Fan Mail [https://www.buzzsprout.com/2457551/fan_mail/new] We challenge the people-process-technology cliché and show how companies behave like living systems shaped by perception, connections, and constraints. Six dynamics reveal why effort often fails, where leverage hides, and how simple rules can trigger better self-organization. • spotlight logic driving silo dominance and clashes • nonlinear effects turning effort into leverage or waste • connection chains creating virtuous, vicious, and neutralizing cycles • dominance shifts moving priorities as constraints change • latency causing overcorrections and instability • self-organization emerging from simple rules and incentives We give you a simple experiment or exercise you can do this week that can leverage the system for big outcomes.

COGS or CELLS - your company is alive

Send us Fan Mail [https://www.buzzsprout.com/2457551/fan_mail/new] What if the metaphor of feeling trapped in a massive, creaky corporate machine is wrong? What if your company actually functions more like a living organism: messy, adaptive, and surprisingly organic in its behavior? And why would that make a difference in your career? In this eye-opening episode, we challenge traditional mechanical views of organizations and reveal how seeing your workplace as a living system can empower your career. We explore five fundamental aspects of organizations that explain why companies behave less like predictable machines and more like organisms: purpose (the DNA that drives behavior), resources (the nutrients that fuel growth), flow (the circulatory system that moves value), connections (the neural pathways that coordinate action), and accumulations (the energy reserves that provide resilience). This biological perspective explains perplexing workplace realities: why handoffs between teams break down, why change faces resistance, and why some workflows never improve despite obvious inefficiencies. Most importantly, it reveals how a few strategic "tiny tweaks" can create enormous positive change.  Whether you're leading change or simply ready to move past dysfunctional execution, this episode offers a powerful new lens.  Ready to see your organization with new eyes? Listen now and discover why the key to your success might be recognizing that you're not a cog in a machine, but a cell in a living system with the power to heal, grow, and evolve.