Risk & Resolve

Innovating Forward: Strategies for a More Sustainable Healthcare Future - 2026 NextGen Healthcare Summit Recording Series

In this episode of Risk & Resolve, Ricky Hancart and a panel of healthcare innovators unpack why employers feel stuck in a “pay and pray” system—and what it takes to break free. Featuring leaders across underwriting, pharmacy, surgical care, and finance, the conversation explores how strategic partnerships, data transparency, and aligned incentives can transform employer health plans. From skyrocketing cancer drug costs to bundled surgical pricing and smarter risk management, this episode delivers a practical blueprint for building a more predictable, sustainable healthcare strategy. Main Talking Points * The core problem: healthcare as the most unpredictable and uncontrollable line item on the balance sheet   * Why traditional plans feel like a losing game: “good year → rates go up, bad year → rates go up more”   * The shift from reactive “pay and pray” to proactive, strategic health plan design * Building a custom health plan using modular, adaptable components (the “Lego” approach) * The importance of control, transparency, and protection for employers * How underwriting actually works: identifying risk drivers and aligning solutions to reduce claims * The biggest emerging cost threat: cancer and high-cost specialty drugs (J-codes) * Price variation shock: the same drug costing $250K vs. $1M depending on facility * TrueRx’s “TrueCodes” strategy: moving infusions to lower-cost, patient-friendly settings * Real patient impact: home infusions, improved quality of life, and reduced employer spend * Welbridge Surgical model: transparent, bundled pricing with 50% lower costs * Why zero-dollar (zero-tier) care drives employee adoption and better outcomes * The power of steerage: guiding patients to high-quality, lower-cost care options * The role of TPAs and integrated partners in simplifying complexity for employers * Case study: Process Alliance’s shift after a 50% premium increase * The importance of curiosity, leadership buy-in, and willingness to challenge the status quo * Balancing cost control with employee experience and access to care * The Conner “Pathway” framework: moving from reactive to intentional healthcare strategy

Building with Purpose: Entrepreneurship, Discipline, and Fatherhood with Marcus Hall of California Closets

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Marcus Hall, President and Partner of California Closets Midwest, to explore his journey from small-town Indiana to entrepreneurship, leadership, and building a values-driven business. Marcus shares lessons from failed ventures, what he learned from sports, software, and mentorship, and how Threefold and California Closets became the right platform for meaningful growth. From disciplined routines and leadership through questions to sobriety, family, and fatherhood, this conversation is a thoughtful look at what it means to build a business—and a life—with purpose. Main Talking Points: * Marcus’s roots in Sweetser, Indiana, and his early years playing basketball before transferring to Ball State * His first career stop with the RCA Tennis Championships and how sports became a conduit for relationships and opportunity * The community leadership examples he observed from leaders like Kevin Martin and Jim Morris * His entrepreneurial itch, early side hustles, and what failed ventures taught him about focus * The move from sports marketing to software during the ExactTarget growth years * How mentorship and discernment led him away from bad acquisition targets and toward the right opportunity * Why Threefold became the right fit: faith alignment, operational support, and shared values * What California Closets actually does beyond closets—from home offices to garages to pantries * Marcus’s leadership philosophy: ask better questions, listen deeply, and empower great people * The role of reading, discipline, and morning routines in shaping how he leads * His commitment to intentional fatherhood with his twin daughters * The life-changing decision to pursue sobriety and how that reshaped everything that followed

The GLP-1 Equation: Balancing Innovation, Access & Cost - 2026 NextGen Healthcare Summit Recording Series

In this episode of Risk & Resolve, it breaks down the exploding cost of GLP-1 medications and why many organizations are spending millions on diabetes care—with little improvement in health outcomes. Featuring leaders from American Senior Communities and Northwind, this conversation explores a bold, mandatory program that combines medication, coaching, and accountability to drive real health improvements. From behavior change to data-driven strategy, this episode challenges the “medication-first” mindset and reveals what it actually takes to reverse chronic conditions at scale. Main Talking Points * The wake-up question: Are we spending millions on medications while employees remain sick? * Why diabetes medication costs can be 10x higher than any other condition category   * The decision to carve out diabetes care and implement a mandatory, managed program * How Northwind’s model removes barriers: cost, access, complexity, and fragmentation * The power of combining medication + health coaching + accountability * Why “mandatory” can actually be the most compassionate approach to employee health * The reality of behavior change: why people resist—and how to move them anyway * Key KPIs that matter: engagement, risk reduction, GLP-1 utilization, and cost per patient * Results that matter: improved A1Cs, reduced high-risk populations, and lower overall spend * The hidden dangers of GLP-1 overuse and “set-it-and-forget-it” prescribing * Why medication alone is insufficient—and often just masks the problem * The long-term risk: how today’s solutions could create future health and cost issues * Communication strategy at scale: reaching a fragmented workforce effectively * Real-world impact: helping patients move toward remission—not just management * Why sustainable health requires behavior change—not just prescriptions

Why Your Doctor Can’t Care: The Broken System and the Rise of Direct Primary Care with Dr. Phillip Burrer

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Dr. Burrer, founder of Valor Direct Primary Care, to unpack what’s broken in modern healthcare—and how direct primary care (DPC) offers a radically different approach. From his journey through corporate medicine to building a patient-first practice, Dr. Burrer shares insights on insurance-driven care, physician burnout, AI in medicine, and why relationships—not systems—should define healthcare. This episode challenges conventional thinking and offers a hopeful vision for the future of medicine. Main Talking Points: * Dr. Burrer’s journey from Boston to becoming a family physician—and living out his childhood dream * How experiences across hospitals, private practice, urgent care, and corporate systems shaped his perspective * The evolution (and dysfunction) of insurance-driven healthcare: from doctor control → insurance control → patient burden * Why traditional medicine often prioritizes billing and compliance over patient care * What Direct Primary Care (DPC) is and how it flips the model back to doctor–patient relationships * The economics of DPC: fewer patients, deeper care, and aligned incentives * Physician burnout and why many doctors are leaving the traditional system * The hidden cost of “7-minute visits” and loss of meaningful doctor-patient relationships * How DPC enables proactive care, real access, and personalized medicine * The role of AI, data, and skepticism in modern healthcare decision-making * Dr. Burrer’s shift from atheist to Christian—and how that reshaped his approach to medicine and care * Why worldview matters in both science and medicine * The importance of having a doctor who knows you—not just your chart * The risks and rewards of leaving a stable system to build something better

Becoming Churchill: Leadership, History, and the Power of Portrayal with Randy Otto

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Randy Otto—internationally recognized Winston Churchill portrayer, keynote speaker, and Churchill historian—to explore how one man’s lifelong passion became a calling. Randy shares the childhood moment that first connected him to Churchill, the mentor who shaped his path, and the actor who helped him transform admiration into embodiment. From Churchill’s leadership, magnanimity, and preparation to the urgent importance of studying history in a fragmented age, this conversation is a powerful reminder that the past still has something vital to teach us. Main Talking Points * Randy’s upbringing in Milwaukee and the formative influence of his World War II veteran father * The moment that changed everything: watching Winston Churchill’s funeral at age 12 * How a college professor and mentor helped turn curiosity into lifelong pursuit * The journey from actor to wealth manager while continuing to portray Churchill for decades * What Randy learned performing for the “Greatest Generation” and how that shaped his message * The pivotal meeting with Hal Holbrook that freed Randy to tell stories rather than chase a perfect script * How Randy thinks about becoming Churchill on stage—and bringing the audience into that experience * Churchill’s discipline, preparation, and ability to anticipate attacks before they came * The role Churchill’s speech challenges and dyslexia played in sharpening his communication * Why Churchill’s magnanimity and refusal to hold grudges mattered as much as his courage * What younger generations need to know: study history, seek truth, and understand what freedom costs * Randy’s reflections on passion, purpose, and the book he still feels called to write