The Fresh Pot Podcast

Brewing Community: Lessons from Coffee Jam Champions

This month on The Fresh Pot Podcast, we're brewing up a conversation with the champions of Sam's Coffee Jam Madness! Join us as we sit down with Megan of Wagging Tail Coffee Co. and Samantha and Laurie of Little Pine Coffee Company to talk about their journeys as coffee shop owners, what winning Coffee Jam Madness meant for their businesses, and how they've built loyal communities around their brands. From social media strategies that stay true to their culture to creating spaces where people can connect and belong, this episode is packed with insights for business owners, marketers, and coffee lovers alike. We dive into the importance of putting customers first and how meaningful experiences can turn a coffee shop into a community hub. We also share exciting updates from Cup O Code, including the launch of the Witch City Exchange Interactive Directory at our new location in Salem, Massachusetts, and a sneak peek at the Site to Site Contractor Photo Gallery App currently in development. Plus, we reflect on an unforgettable day at the Campus Theatre, where Cup O Code was honored with the Charles H. Coder Entrepreneurial Leadership Award by the SBDC. And before we wrap up, we preview June's Business Bytes & Brews featuring guest speaker Mike Ferlazzo. Learn more and reserve your spot at businessbytesandbrews.com. Grab your favorite cup of coffee and join us for another fresh conversation filled with entrepreneurship, community, and creativity.

Growth, Grind & Growing Pains

Fresh ideas were brewing in May’s episode of The Fresh Pot Podcast! This month, the team dove into the reality of business growth and scalability — from making the right hires and building a team you trust, to finding the balance between growing fast and growing sustainably. We talked about the glamorous side of entrepreneurship versus the GRIND that nobody sees, plus how to stay authentic in your branding and content while still keeping your audience engaged. We also celebrated the winners of Sam’s Coffee Jam Madness — congratulations to Little Pine Coffee Co! Huge thanks to Glick for powering this year’s competition and helping us spotlight incredible local coffee shops. Tim also gave us a look into some exciting new projects, including ParDynamic, Site to Site, and Coil Guardian for our coastal customers. Plus, don’t miss our upcoming Business, Bytes & Brews event on May 27th! To top it all off, we were honored to receive the Charles H. Coder Entrepreneurship Award. A heartfelt thank you to the Bucknell SBDC for their continued support and encouragement along the way.

From Scroll to Sold: What Makes You the Pick

What Makes People Choose YOU Over Someone Else Why do customers pick one business over another… even when the product or service is similar? In this episode of The Fresh Brewed Podcast, the team at Cup O Code breaks down the real factors that influence buying decisions, and it’s not always price. We dive into:  • What customers see first, and how design and branding shape perception  • How your website and online presence build or break trust instantly  • What happens when someone actually talks to you, and why that experience matters more than you think From first impressions to final decisions, we explore how perception, trust, and experience often outweigh cost, and what you can do right now to stand out. Plus, we get into some strong hot takes on branding, pricing, and why being the cheapest is not always the best. If you’ve ever wondered why you’re losing deals, or how to become the obvious choice, this episode is for you.

Websites, Reviews & Reels: How Customers Decide to Buy

On this episode of The Fresh Pot Podcast, the Cup O Code team dives into one of the biggest challenges businesses face today, selling online and building digital trust. We talk about why customers decide within seconds whether they trust a business, and the common mistakes that cause people to leave a website without ever contacting you or making a purchase. In this conversation we cover topics like website design, branding, user experience, and how reviews, photos, and proof of work influence buying decisions. We also discuss the growing trend of customers purchasing directly through social media platforms like Facebook, Instagram, and TikTok, and what businesses can do to take advantage of that shift. The team also debates some fun but important marketing questions like the difference between stock photos and real photos, and how website speed and mobile experience impact conversions. We also share real-world examples from client projects, lessons learned from marketing successes and failures, and a few updates on what’s happening at Cup O Code with upcoming projects, events, and initiatives. If you run a business and want to understand what actually makes people buy online, this is a conversation you won’t want to miss.

Brew Path, Brand Battles & Business Strategy

February isn’t just the shortest month—it’s one of the most strategic. In this episode of The Fresh Pot Podcast, we’re talking about what Cup O Code is focusing on in month two of the year and what other businesses should be doing right now to set themselves up for long-term success. This month’s conversation covers: * 💡 February business strategy: Should you be running promotions—or holding steady? * 🎥 Vertical vs. horizontal video and where each format actually performs best * ⚙️ Systems that improve customer experience (and why they matter more than ever) * 🛠️ Tim and Nick introduce Brew Path—a new Cup O Code system that lets website clients choose their own experience, from communication style to project pace, with real-time build updates along the way * 🍻 A recap of January’s Business Bytes & Brews with Gilson Snow, plus key takeaways on company culture—especially why you should make decisions like everyone’s watching * 🌟 Announcing our Glow Up of the Year winner: Root 11! * ⚔️ A sneak peek at what’s next: Glow Up is evolving into Battle of the Brands—a quarterly showdown where one business wins a free 30-day billboard placement, with year-end winners battling it out on social media for an even bigger prize As always, it’s part strategy session, part real-talk, and part community spotlight—all brewed fresh for business owners navigating 2026. ☕ Find everything the team is working on and what’s coming up next at cupocode.com, and follow along on Instagram, Facebook, TikTok, Substack, and YouTube. Press play and pour yourself a fresh perspective. 🎧