Voices of Housing 21

Housing 21 Resident News May 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: May edition. Read to you by Lucy and Joel from the Communications Team. In the May 2026 edition: * Residents’ Survey results: scheme reports are now available * Making is easier to access information – new publication scheme * Housing 21 signs the ASB Help Pledge * Digital inclusivity and support * Free mobile data for people in need * Could you be missing out on support? * Feel more confident about tax in retirement * Resident conferences 2026 – save the dates * A remarkable milestone for Kath at Mays Court * Marking VE Day * National Gardening Week 2026 * April News Highlights * Check your pendant alarm each month Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News April 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: April edition. Read to you by Lucy from the Communications Team. In the April 2026 edition: * Let’s celebrate National Gardening Week * Happy Easter from everyone at Housing 21 * Help with energy costs through HACT * Extra support you may be able to claim * Have you seen our complaints reports? * Reporting your Annual Rent Change to Universal Credit * Housing 21 is celebrating National Pet Month   * Sharing stories from around our schemes on social media * Let’s Talk Retirement Living and Extra Care coming soon * St George’s Day Activities Check your pendant alarm each month  Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News March 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: March edition. Read to you by Lucy and Joel from the Communications Team. In the March 2026 edition: * Spring into gardening * Performance Report now available for quarter three * National Resident Survey results * Explaining our repairs and complaints surveys * An update on the Resident Trust Fund * Go paperless: get your newsletter by email * Property spotlight: Exploring Extra Care  * Benefits and grants support * Fire Safety - staying put * Compliments, comments and complaints, we want to hear from you * Stay connected with YouTube videos and Let's Talk Sessions * Care Survey coming soon * Pendant alarm reminder Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News February 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: February edition. Read to you by Lucy and Joel from the Communications Team. In the February 2026 edition: * Introducing the new Resident Trust Fund * We’d love your feedback on the resident newsletter * Go paperless: get your newsletter by email * Have your say: resident forums reminder * Have you heard about our Environmental Awareness Group * Photography and video sharing: a reminder about consent * Do you know about a mutual or tenancy exchange * Looking after your heart this February * Helping Hands Fund – extra support when you need it * Heat network update – new protections from January 2026 * Tenant Participation Advisory Service (TPAS) engagement update – supporting resident involvement * Pendant alarm reminder Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]

Housing 21 Resident News January 2026

This is your audio edition of the resident Housing 21 Monthly Newsletter: January edition. Read to you by Lucy and Joel from the Communications Team. In the January edition: * Welcoming 2026 * Don’t miss our latest Let’s Talk Extra Care * Oldham residents strike a pose for a good cause * Save money with Housing Perks * Stay cosy and connected this January * A quicker, safer response with Appello’s new Queue Management System (QMS) * Nominations are open – help us recognise our outstanding contractors! * Support to help you live well at home! * Have your say through our National Resident Forums * Changes ahead for homes with heat networks * Making our website even more accessible * Please check your next of kin details * A fresh start for recycling * Check your pendant alarm each month Housing 21 is a leading, not for profit provider of Retirement Living and Extra Care for older people of modest means. We operate in 220 local authority areas and manage more than 24,000 properties across England. Connect with us 🔹 LinkedIn: https://www.linkedin.com/company/housing21 [https://www.linkedin.com/company/housing21] 🔹 Facebook: https://www.facebook.com/Housing21 [https://www.facebook.com/Housing21] 🔹 Instagram: https://www.instagram.com/housing21living Connect with Housing 21: * Housing 21 website - www.housing21.org.uk [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqa2ZRTUpHcnExX3hwaUFsUHcwbFJSZ2FkMFJmZ3xBQ3Jtc0ttQmZtdWl6a1Jubk5WVVlLejRwZHlMS1YzdkQxZFNKOEVpWkdNM3F2a3hJZGNIaVdVLWI4YXEyMjZSM191UUxpUGRJVE82SkdOdkxrbkFwUGZDUWZldnNEeUZSTGFQcXYzRFoyZ09JaktSaFdCdUN0SQ&q=https%3A%2F%2Fwww.housing21.org.uk] * Facebook - facebook.com/Housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbUt6ZlhCX0xqTV9WZG54NjFGNFVOTjh0YVIwZ3xBQ3Jtc0tuaHZUUVhqMGtPbUo2WGY5QXdZREZMUWdQMXRIMWd2b1dQZW9oV09nV1h0UnhNS1BodlhFNXAxSzhFTTB0WHRzeGdvdU83UUZFdVZienY3cjZwSm02ODJwZzFCWU10cG9DenZZcjJjYWt6TkFmT3Robw&q=https%3A%2F%2Fwww.facebook.com%2FHousing21%2F] * LinkedIn - linkedin.com/company/housing21 [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbXpuZFRvUGwtMW90U0tYdGRvRmZYMDByZTNhUXxBQ3Jtc0ttRG5vUmlqYnlNM3RmQU9fTWVqMVlPNFowd0Q2X001ZmMxdXFkSElueWJ3S1V0cmp0NzdKY01rMmZqelU1a1Nfd0FuLVhnaEVnTHpZYl9GV3FRSVVVZlZXTmZkSkRnZ2dsVm5USzNxQ3VYX1MwYTdHVQ&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhousing21] * Instagram - instagram.com/housing21living [https://www.youtube.com/redirect?event=channel_description&redir_token=QUFFLUhqbmZXaExhWmQyZktyS2xlT19BcnRmVm5BbUdxd3xBQ3Jtc0tsYXR2Y0ZMR1JSZnBycVR6R2JUSzdvaFBoQmRPRWd1NFVqN3BuaWZ6OS0ydktfdTNzMUtQcXJhQ2VsRU95UENoTGpZeWYySG9XcW1GSEFDRzJ3RmRJSXNuaHVpNFA4M2FjckgtangzZGRDY2VMX3NsOA&q=https%3A%2F%2Fwww.instagram.com%2Fhousing21living%2F] * YouTube - www.youtube.com/@housing2171 [http://www.youtube.com/@housing2171]