Behind the Claims Podcast

Ep 10 Workers Comp Certificate Mistakes Explained | What Your Doctor Can Get Wrong

“Stress is not a diagnosis. And if there’s no diagnosis, there’s no injury. And if there’s no injury, there’s no claim.” In this episode of Behind the Claim, Dr Danny Tang returns to break down one of the most important documents in a workers compensation claim: the Certificate of Capacity. Most injured workers sign it without reading it closely. Many treating doctors complete it without fully understanding what the legislation requires. And when mistakes are made, claims can be delayed, disputed, or payments can stop. Dr Tang speaks from both sides of the process, as a treating doctor and as an Independent Medical Consultant (IMC). He explains what insurers look for, where doctors commonly get it wrong, and why small compliance issues can create major problems for injured workers. This episode covers: • Why the Certificate of Capacity matters so much in a workers comp claim • Why terms like “stress,” “anxiety,” and “neck pain” are not valid diagnoses on their own • How the date of injury can affect treatment access and referrals • What the capacity for activities section is for, and why it should not be left blank • Why “one month” is not the same as 28 days under the NSW workers compensation rules • Why older WorkCover NSW certificates are no longer valid • How better compliance could improve claim outcomes for injured workers If you are injured at work, supporting a family member, or involved in managing workers compensation claims, this episode gives a practical look at what the paperwork actually requires and why it matters. ⏱️ Timestamps 0:00 – Intro 1:02 – Dr Tang returns 2:11 – Initial vs subsequent Certificate of Capacity 3:39 – Why employer name and occupation matter 4:07 – Consent and privacy rules 6:07 – Why “stress” and “anxiety” are not valid diagnoses on their own 7:40 – DSM-5 and psychiatric diagnosis 8:09 – No diagnosis means no claim 9:30 – Why the date of injury matters 12:20 – The 12-week referral rule 15:31 – Treatment plans and capacity for activities 19:48 – No current work capacity and missing timeframes 24:24 – Why 28 days is not “one month” 29:07 – Why WorkCover NSW certificates are invalid 33:22 – Why “neck pain” is a symptom, not a diagnosis 43:32 – Closing thoughts on compliance and better claims 🔗 Listen & Connect Catch every episode early! Subscribe free on Spotify: https://sptfy.bio/behindtheclaims [https://sptfy.bio/behindtheclaims] and Apple: https://apple.co/48Etptt [https://apple.co/48Etptt] 📲 Need help with your workplace injury recovery? Call us on 1300 391 947 or visit our website👉 https://www.ausrehab.com/ [https://www.ausrehab.com/] 📣 Follow us for more  Instagram: https://www.instagram.com/ausrehab/ [https://www.instagram.com/ausrehab/]  Facebook: https://www.facebook.com/AusRehab [https://www.facebook.com/AusRehab]  LinkedIn: https://www.linkedin.com/company/ausrehab/ [https://www.linkedin.com/company/ausrehab/]  Website: https://www.ausrehab.com/ [https://www.ausrehab.com/]  Email: marketing@ausrehab.com [marketing@ausrehab.com] Podcast Playlist https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y [https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y] #CertificateOfCapacity #WorkersComp #WorkCoverNSW #SIRA #MedicalCertificate #ReturnToWork #BehindTheClaim #AusRehab

EP 09 Why Workplace Injuries Don’t Improve | Chiropractor & EP Explain Recovery (Australia)

Movement is key to getting better. Don’t sit around and do nothing.” Most injured workers are told to rest and wait for the pain to settle. But for many people, that approach can delay recovery and keep them away from work longer than necessary. In this episode of Behind the Claim, Stephen sits down with John Beshay, an exercise physiologist and chiropractor, to explain why some workplace injuries don’t improve and what actually helps people recover. John shares his journey into rehabilitation after seeing a close family member struggle with recovery, and how that experience shaped the way he now approaches treatment. Today, John works across workplace rehabilitation, combining exercise physiology and chiropractic care, and supporting injured workers, employers, and organisations including the Australian Defence Force. This episode covers: • Why movement plays a key role in injury recovery • The difference between exercise physiologists, chiropractors, osteopaths, and physiotherapists • Why staying off work too long can delay recovery • What happens during case conferences in workplace rehabilitation • How return-to-work planning supports long-term health outcomes • Real-world insights into workplace testing and rehabilitation systems If you’ve been injured at work, or supporting someone through recovery, this episode gives a practical view of how rehabilitation works and what can slow progress. Timestamps 0:00 – Introduction 2:21 – Who is John Beshay 8:56 – EP vs chiropractor vs osteopath vs physiotherapist 11:05 – How qualifications influence treatment 18:55 – Early challenges in occupational rehab  20:14 – Return to life before return to work 29:49 – Why movement is critical for recovery 40:47 – When recovery takes longer than expected 47:30 – Workplace testing and real-world examples 1:08:26 – Working with the Australian Defence Force 1:16:07 – Challenges in veteran rehabilitation 🔗 Listen & Connect Catch every episode early! Subscribe free on Spotify: https://sptfy.bio/behindtheclaims [https://sptfy.bio/behindtheclaims] and Apple: https://apple.co/48Etptt [https://apple.co/48Etptt] Connect with our guest, John Beshay, to learn more about rehabilitation and return-to-work strategies: https://www.linkedin.com/in/john-beshay-7a7b404b/ [https://www.linkedin.com/in/john-beshay-7a7b404b/] 📲 Need help with your workplace injury recovery? Call us on 1300 391 947 or visit our website 👉 https://www.ausrehab.com/ [https://www.ausrehab.com/] 📣 Follow us for more  Instagram: https://www.instagram.com/ausrehab/ [https://www.instagram.com/ausrehab/]  Facebook: https://www.facebook.com/AusRehab [https://www.facebook.com/AusRehab]  LinkedIn: https://www.linkedin.com/company/ausrehab/ [https://www.linkedin.com/company/ausrehab/]  Website: https://www.ausrehab.com/ [https://www.ausrehab.com/]  Email: marketing@ausrehab.com [marketing@ausrehab.com]  Podcast Playlist: https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y [https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y] #WorkplaceInjury [https://www.youtube.com/hashtag/workplaceinjury] #InjuryRecovery [https://www.youtube.com/hashtag/injuryrecovery] #ReturnToWork [https://www.youtube.com/hashtag/returntowork] #ExercisePhysiologist [https://www.youtube.com/hashtag/exercisephysiologist] #Chiropractor [https://www.youtube.com/hashtag/chiropractor] #WorkplaceRehabilitation [https://www.youtube.com/hashtag/workplacerehabilitation] #WorkersComp [https://www.youtube.com/hashtag/workerscomp] #AusRehab [https://www.youtube.com/hashtag/ausrehab]

Ep 08 Why Safety is Non-Negotiable | What Happens When Workplace Safety Fails

"It was my safety way. There was no highway option." Melissa Tearle was in her mid-twenties, the only woman on site, surrounded by concreters and demolition workers who weren't exactly lining up to talk safety. So she stopped trying to force it. She found a smarter way in. Over the next 30 years, she built a career most safety professionals only read about in textbooks. From small-scale construction in regional New South Wales, to sitting as the safety lead on one of Australia's largest infrastructure developments at Moorebank, she's seen what genuine safety culture looks like and what happens when it doesn't exist. In this episode, Stephen sits down with Melissa Tearle, founder of Incite Safety, to talk about the reality of keeping people safe at work. Not the paperwork version. The real version. Melissa talks about the fatality she witnessed on site. A sequence of events that should never have lined up the way they did. And the quiet, unglamorous work her team did afterward to make sure it could never happen again. She breaks down what a business case for a $20,000 piece of lifting equipment actually looks like when you stack it against $150,000 per individual workers comp claim. She explains why she invited regulators onto a live construction site when everyone else was telling her not to. And she talks about why she thinks "go home safe" isn't actually a good enough standard. Her philosophy is simple. Workers shouldn't just go home the same way they arrived. They should go home better. That's not a slogan. For Melissa, it's the whole point. Need a safety consultant who actually gets it? Find Melissa at http://www.incitesafety.com.au/www.incitesafety.com.au [http://www.incitesafety.com.au] 📲 Need help with your workplace injury or car accident recovery? Call us on 1300 391 947 or visit our website below 👉 https://www.ausrehab.com/contact/ What This Episode Covers * How Melissa went from photocopying plans to leading safety on one of Australia's largest infrastructure projects * Being the only woman on site and the strategies she developed to get people talking * The fatality she witnessed, what led to it, and what changed afterward * Why delivery drivers are one of the most overlooked risks in construction * How a $20,000 equipment purchase eliminated over a million dollars in workers comp claims * Why she invited the regulator onto a live site when everyone around her said not to * Why "go home safe" isn't actually a high enough standard Timestamps 0:00 – Opening: a death on work site and why it still matters  2:40 – How Melissa got her start and what those early years taught her  8:15 – Being the only woman in the room and figuring out how to be heard  12:30 – Going out on her own and landing one of the biggest projects in Australia 19:00 – Why the paperwork you sign before work starts can save lives later  24:00 – What it looks like when dozens of crews are all working in the same space  29:30 – How you know a site is actually safe before someone gets hurt  37:00 – The day someone didn't go home and what changed because of it  42:00 – Spending $20,000 on safety equipment to save over a million  49:00 – Why looking after people's health is part of the job too  54:00 – Why she called in the government safety inspectors when everyone else was hesitant about it 58:00 – Closing thoughts 🔗 Listen & connect Catch every episode early! Subscribe free on Spotify: https://sptfy.bio/behindtheclaims and Apple: https://apple.co/48Etptt 📲 Need help with your workplace injury or car accident recovery?  Call us on 1300 391 947 👉 https://www.ausrehab.com/contact/ 📣 Follow us for more Instagram: https://www.instagram.com/ausrehab/ Facebook: https://www.facebook.com/AusRehab LinkedIn: https://www.linkedin.com/company/ausrehab/ Website: https://www.ausrehab.com/ Email: marketing@ausrehab.com Podcast Playlist https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y

Ep 07 Why Workers Comp Claims Get Rejected | Certificate of Capacity & IME Explained (Australia)

“Unfortunately, back pain is not a diagnosis. Back pain is a symptom.”Most people think workers compensation is about treatment. In reality, many claims stall because of small but critical details in the paperwork.In this episode of Behind the Claim, Stephen speaks with Dr Danny Tang from Patrick Street Medical Centre, a GP with more than 30 years’ experience in occupational health and workers compensation in Australia.They discuss why workers comp claims get rejected or delayed, including:Writing “back pain” instead of a clear medical diagnosis * Leaving sections of the Certificate of Capacity incomplete * Failing to properly link the injury to the workplace * Errors around the date of injury * Why workers comp paperwork differs from standard GP documentation * What IMC (Independent Medical Consultant) and IME (Independent Medical Examination) assessments are designed to do * How capacity is assessed * What “suitable duties” and return to work actually mean * Real examples of serious workplace injuries seen in practice Dr Tang explains why some GPs are confident in managing workplace injuries while others struggle. It is not about clinical ability. It is about understanding how the scheme operates and what insurers require to approve treatment.The episode also covers:If you have an active workers compensation claim, or you are unsure why your claim has been delayed or rejected, this episode explains what happens behind the scenes and why choosing the right treating provider matters. ⏱️ Timestamps 0:00 [https://www.youtube.com/watch?v=YtwHDAl2NFk] – Why “back pain” is not a diagnosis 3:50 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=230s] – Regular GP vs workers comp GP 5:20 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=320s] – Certificate of Capacity mistakes 9:30 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=570s] – Date of injury explained 13:15 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=795s] – Linking injury to work 21:30 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=1290s] – IMC and IME explained 34:30 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=2070s] – Capacity and return to work 1:06:50 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=4010s] – Severe injuries in practice 1:08:10 [https://www.youtube.com/watch?v=YtwHDAl2NFk&t=4090s] – How to find Dr Tang 🔗 Listen & connect Catch every episode early! Subscribe free on Spotify: https://sptfy.bio/behindtheclaims [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbUhGSjlPRTRvd0dsUzFKVnlydEhLTXVHVy13d3xBQ3Jtc0treXZLR05hU0FJMkhLZWxXcGUwN0JLQjRFWlJFaTlLbmRkbW00T19OMy1FNE1zUXowdDBIZGRPdWFUTV92ampSM3REb2lHbllSOU9JcW1hdWJhOUVWR25hRnF3U18zZG1xbm9GVEF0ZnFYMHRWZzA4bw&q=https%3A%2F%2Fsptfy.bio%2Fbehindtheclaims&v=YtwHDAl2NFk] and Apple: https://apple.co/48Etptt [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWJibHptb3dpNUl6bjNKSDlYN0tIdlNabG1wZ3xBQ3Jtc0tuVVNUczl3eXpUR2Q5UXhQbHc1WVBFTlhGc2JlQnhmMG8tX0dTM3ozUGxXWm5RXzBQQlMxWHVERnYtTkV0SEg5eDBzMklYX3R2U094M0ZHYUdyS2lWeXctMkdiSkNmX1pkaXBXaUotelFYc185dnVZQQ&q=https%3A%2F%2Fapple.co%2F48Etptt&v=YtwHDAl2NFk] 📲 Need assistance? Call us on 1300 391 947 👉 https://www.ausrehab.com/contact/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbGRQSVZaSWVCX2ZMdGhJclJEY3ZNbEFaeFNOQXxBQ3Jtc0tsRmtBM3hBbHM5Q3R4bHJSbFlfRFphSUZ6cVlWakp2NGdmek9jNnI1Z3MzTHB3c2tRNlQ5TW9WWXRCS2doYlRwZGk2OXNWd0tpZ3BNa1V4UE5feEZfdHlkUERncGgtTDFLc0pNMV9YSm4tc1F6cTZOSQ&q=https%3A%2F%2Fwww.ausrehab.com%2Fcontact%2F&v=YtwHDAl2NFk]📣 Follow us for more Instagram:   / ausrehab   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbktQcFAwSDhnNHFOR3JnWWtyUVlyMExCUk9GQXxBQ3Jtc0tuT1hZN2pBMWxRdXVYSm5jNzFEbko4RTEtRU1IRXhVaWs4QWNQdzNNWTJuMk9yXzRoalpVVVNSZ3FVRUo0LWJ4OVZ5R3E1WmFicEtWNHBVZnJHTGRPd0JxcXdFVWkzSlVLNjkwaTlVUGVrb0Fqa3V0RQ&q=https%3A%2F%2Fwww.instagram.com%2Fausrehab%2F&v=YtwHDAl2NFk] Facebook:   / ausrehab   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbk9vMFJrT3hRRFRZMlduallFQWRNWkhsMEJUd3xBQ3Jtc0trclNUUUhWZGRrQnVWUVR3YlZIRVY5U1pZOVNReHBDN0I0QzFkZHNuMjYzNnIyd0NkZkcweHQtOUVNZmMyNmt1NVlwRE9HVlZrdnA1YWlZeXl2OVN1Z2hYUTJySUtFSDRvWmtmMG0zNGxyOWhsQnh0aw&q=https%3A%2F%2Fwww.facebook.com%2FAusRehab&v=YtwHDAl2NFk] LinkedIn:   / ausrehab   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbFFZZDZqbG9BZ2NRZkNFNzRWXy12SFdBWUNKd3xBQ3Jtc0tsai0yVmlSRkMwbjMzbUNkT2tXUWNOZWF2VWp5ZGdiWXFFZkdCNW92X2tucV8wZFhJcVd5c2xNSFNaSlV1OUU5VDBOSVQxUjUzdnM3aElGWFZuazExVXp4MDN5SURVeWdRcG9hWVNNODBWMGRUVEpmNA&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fausrehab%2F&v=YtwHDAl2NFk] Website: https://www.ausrehab.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa1hzNTZwbThLTmV1OFhHMUlHaWgwaFpBb3N0QXxBQ3Jtc0trbXJNTkhrdk5YejlBa2pqUVVaeGpJczcyZnJqSlV5cW9PTkZ3bFp2bkR0aWZzYXFmNi1tX3dlb3ZfLXV5Snp5QWJRbjFaRV9QOTgxX0I0ZlZvUHRja1FTYWFqZGFGc3dHLVItQzhOR0Q0TU8xMU5mQQ&q=https%3A%2F%2Fwww.ausrehab.com%2F&v=YtwHDAl2NFk] Email: marketing@ausrehab.com Podcast Playlist   • Behind the Claims Podcast   [https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y]#workerscomp [https://www.youtube.com/hashtag/workerscomp] #WorkCover [https://www.youtube.com/hashtag/workcover] #CertificateOfCapacity [https://www.youtube.com/hashtag/certificateofcapacity] #occupationalhealth [https://www.youtube.com/hashtag/occupationalhealth] #IME [https://www.youtube.com/hashtag/ime] #returntowork [https://www.youtube.com/hashtag/returntowork] #behindtheclaim [https://www.youtube.com/hashtag/behindtheclaim] #ausrehab [https://www.youtube.com/hashtag/ausrehab]

Ep 06 Scaffold Collapse & Workplace Death | A Mother’s Fight for Safety Reform

Christopher was about to turn 18. He had a new car, his first loan, and plans for the future. On the morning of 1 April 2019, his birthday, he drove himself to work. At 12:20pm, a nine-storey scaffold collapsed at a Sydney construction site. He never came home. In this episode of Behind the Claim, Stephen speaks with Christopher’s mother, Patrizia Cassaniti, about what happened that day and the workplace safety failures that led to his death. Patrizia walks through what went wrong on site — scaffold ties removed, missing bracing, 18.9 tonnes of bricks loaded onto a structure that wasn’t secured. Workers had raised concerns. The job continued anyway. She explains the court process, the fines that were handed down, and the moment she was told no one was criminally responsible because the law at the time did not allow it. This conversation examines: * The safety decisions that led to a preventable workplace death * What Category 1 and Category 2 safety offences mean * Why industrial manslaughter laws matter in Australia * Why fines alone do not always change behaviour * The push for “Christopher’s Law” and mandatory anti-tampering scaffold devices * The long-term impact of workplace fatalities on families * Why workers compensation death benefits are often not enough This episode is about accountability. It is about the cost of cutting corners on construction sites. And it is about challenging the “she’ll be right” culture that still exists in parts of Australian workplaces. Patrizia now speaks at worksites across Australia advocating for stronger safety laws and culture change. She also runs the Touch by Christopher Foundation, supporting families who have lost someone at work. Her message is simple: You go to work to build a life. Not to lose it. 🔗 Learn more about Patrizia’s advocacy:https://www.letstalkaboutsafety.com.au/ [https://www.letstalkaboutsafety.com.au/] ⏱️ Timestamps 0:00 – Why Patrizia speaks out 2:40 – Christopher’s life before the collapse 6:40 – What happened on site 8:30 – Ties removed, missing bracing, scaffold overloaded 11:30 – Warnings ignored 14:00 – The “she’ll be right” culture 18:45 – Grief and anger after a workplace death 26:00 – Christopher’s Law 30:40 – Industrial manslaughter explained 34:30 – Why no one was personally charged 36:40 – Fine discounts and corporate risk 42:10 – Accountability and consequences 48:00 – Touch by Christopher Foundation 55:00 – Closing message Catch every episode on YouTube, Spotify, and Apple Podcasts.👉 https://www.ausrehab.com/contact/ [https://www.ausrehab.com/contact/] Instagram: https://www.instagram.com/ausrehab/ [https://www.instagram.com/ausrehab/]Facebook: https://www.facebook.com/AusRehab [https://www.facebook.com/AusRehab]LinkedIn: https://www.linkedin.com/company/ausrehab/ [https://www.linkedin.com/company/ausrehab/]Website: https://www.ausrehab.com/ [https://www.ausrehab.com/] 📲 Need assistance? Call us on 1300 391 947 📣 Follow us for more: Instagram: https://www.instagram.com/ausrehab/ Facebook: https://www.facebook.com/AusRehab LinkedIn: https://www.linkedin.com/company/ausrehab/ Website: https://www.ausrehab.com/ Email: marketing@ausrehab.com 🔗 Listen & connect Podcast:  https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y [https://www.youtube.com/playlist?list=PLWSvHJb6Zuk43NnqhjwVNsjLysoZRQx6y] #WorkplaceSafety [https://www.youtube.com/hashtag/workplacesafety] #ScaffoldCollapse [https://www.youtube.com/hashtag/scaffoldcollapse] #ConstructionSafety [https://www.youtube.com/hashtag/constructionsafety] #IndustrialManslaughter [https://www.youtube.com/hashtag/industrialmanslaughter] #SafetyCulture [https://www.youtube.com/hashtag/safetyculture] #WorkplaceAccountability [https://www.youtube.com/hashtag/workplaceaccountability] #BehindTheClaim [https://www.youtube.com/hashtag/behindtheclaim] #AusRehab [https://www.youtube.com/hashtag/ausrehab]