Behind the Curtains of Industries

Patient Quality by Having a Resilience and Adaptive System

Behind the Curtain of Industries pulls back the layers of different professions to reveal what really happens behind closed doors. Each episode gives listeners an authentic glimpse into the challenges, systems, and decisions that shape everyday work in complex industries—from healthcare to engineering and beyond. In this episode, we go behind the curtain of healthcare safety to explore Adaptive Capacity and Resilience—how care teams detect, respond, and recover from near-misses before they become tragedies. Join us for a grounded, human look at how professionals across industries maintain performance, protect people, and keep complex systems working when it matters most.