Beyond the Call - An i24 Podcast

The Psychology of First Impressions

i24’s hosts, Nancy Breitman and Gary Blair, sat down with our Operations Manager, Mia Michaud, and Psychologist Nate Fuks to explore the psychology of first impressions. Dr. Nate Fuks, who earned his PhD in Counselling Psychology from McGill University in 2014 and has been licensed as an OPQ psychologist since that time, brings extensive experience from his private practice, consulting experience, and a significant academic background to his work at Empirical Wisdom Psychology and Consulting.

AI: Friend, Foe, or Future Teammate?

🤖 AI: Friend, Foe, or Future Teammate? In our latest podcast episode, we dive into the world of Artificial Intelligence—what it means for customer service, how it’s reshaping communication, and why the human touch still matters more than ever.

Ageism in the Workplace

In this episode, we dive into the topic of Ageism! How do different generations impact our work culture? What strengths and challenges do they all bring to the table? We're exploring it all—how age shapes collaboration, innovation, and the overall workplace environment, that’s created by the wonderful mashup of age-related diversity!

Meet Gary - The Vision Behind i24

In our very first episode, we’ll introduce you to Gary Blair, President & Chief Engagement Officer at i24 Call Management. We’ll take a deep dive into Gary’s professional journey, his leadership style, and the values that drive his vision for our company. You'll hear firsthand, about the origins of i24, from our humble beginnings to our rise as an industry leader.