The Relationship-First Approach to Building Businesses - With Gord Erickson
Gord Erickson joins the podcast to share the story behind building multiple businesses across hospitality, real estate, entertainment, tourism, tequila, and more — all while staying deeply focused on people, community, and culture.
The conversation dives into partnerships, leadership, Disney-inspired hospitality principles, entrepreneurial risk, business failures, scaling teams, and what Gord has learned after decades of building and rebuilding businesses. From buying a struggling bar in his twenties to running a hotel in Mexico and launching a tequila brand, this episode is full of honest insights for entrepreneurs and business leaders trying to build something meaningful.
Connect With Gord: https://www.linkedin.com/in/gord-erickson-89a25ba4/
Connect With Colby: https://www.linkedin.com/in/colby-jardine/
Connect With Levi: https://www.linkedin.com/in/levilawrence/
https://www.ironhousepro.com/
00:00 – Introduction
• Levi introduces Gord Erickson and the unexpected connection that led to the conversation.
00:59 – Gord Erickson’s Background
• Gord shares his entrepreneurial journey and how business started early in life.
02:13 – Managing 30 Companies
• Gord explains the scale of his businesses and how partnerships evolved over time.
03:50 – From Bartending to Starting a Band
• How a chance meeting led to a decades-long music career.
07:40 – Buying His First Bar
• Gord shares how he unexpectedly entered the hospitality business.
08:40 – The Liquor Store Opportunity
• A regulatory change creates a major business opportunity.
11:01 – Hospitality, Leadership & People
• Why Gord believes connecting people is his real strength.
12:25 – Why Passion Alone Isn’t Enough
• The dangers of ignoring business fundamentals.
14:09 – Building Businesses Through Partnerships
• Gord explains how strategic partnerships helped him scale.
17:07 – Becoming a Landlord & Developer
• A financing conversation unexpectedly changed Gord’s business trajectory.
22:21 – Building an Internal Team
• How Gord evolved from a small office setup into a larger operational structure.
25:38 – Meeting Tim & Operational Growth
• Gord explains why bringing in operations leadership changed everything.
31:27 – Discovering the Disney Philosophy
• The Disney book and training program that reshaped the company culture.
35:19 – Lessons from Disney Training
• Hospitality, intentional experiences, and building memorable customer interactions.
39:07 – Creating a Training Culture
• How internal leadership training became part of the company DNA.
41:20 – Recognition, Team Culture & Hospitality
• Why employee recognition matters more than most businesses realize.
43:07 – The Meaning Behind “Sueño”
• The story behind the company’s rebrand and focus on dreaming bigger.
46:43 – Hospitality Principles Beyond Restaurants
• Applying hospitality thinking to every type of business.
50:21 – Why Business Is About People First
• Gord shares his core philosophy on leadership and entrepreneurship.
53:07 – Opening the Books to Team Leaders
• Transparency, accountability, and teaching financial literacy inside the business.
54:20 – Work-Life Balance & Entrepreneurship
• The realities of long hours, sacrifice, and eventually building support systems.
56:55 – Buying a Hotel in Mexico
• Gord shares the story behind purchasing and renovating a hotel in Mexico.
59:20 – Navigating Business Challenges in Mexico
• Corruption, permits, culture differences, and learning hard lessons abroad.
1:03:56 – Opening a Hotel During COVID
• Gord reflects on launching the hotel just as the world shut down.
1:05:21 – Running Hospitality on the Ground Level Again
• Returning to hands-on operations and rediscovering respect for hospitality teams.
1:06:08 – Selling the Hotel
• Gord opens up about the emotional process of exiting a dream project.
1:11:01 – The Tequila Business & Agave Farming
• How a farming opportunity evolved into a tequila brand.
1:13:11 – Different Types of Entrepreneurs
• Gord explains the different “boxes” entrepreneurs operate within.
1:17:58 – The Future of Sueño
• What’s next after selling the hotel and stepping back from operations.
1:21:13 – Building Brands Through Storytelling
• Why story, authenticity, and people matter more than products alone.
1:27:48 – Entrepreneurship, Community & Momentum
• The impact of surrounding yourself with aligned people.
1:44:20 – Advice for Entrepreneurs
• Gord shares lessons on action, systems, and learning through experience.
1:49:16 – Final Thoughts on Leadership & Community
• Why people and relationships remain at the center of everything.
#Entrepreneurship #BusinessLeadership #Hospitality #SmallBusiness #Leadership #BusinessGrowth #EntrepreneurLife #BuiltToLastPodcast