Customer Experience Advantage Podcast with David Avrin

Michael Podolsky interview - The Power of Curated Complaints

We used to rant about poor customer service to our family and our friends. Today we share our experiences with everyone, and there's no shortage of online options for where to share our experiences, both good and bad. The bigger question is, how do we share it? More specifically, do we share in a way where our concerns are actually addressed and ideally resolved? My guest today has created a unique solution, that is a godsend for some, but a genuine pain in the ribs for others. Today on the podcast I'm talking to Michael Podolsky. He's the creator of PissedConsumer.com. We're going to talk about the empowered consumer and what it takes to get the attention of companies today. You can find Michael Podolsky at: https://www.linkedin.com/in/michael-podolsky/ [https://www.linkedin.com/in/michael-podolsky/] You can find David Avrin at: www.davidavrin.com [http://www.davidavrin.com/] www.linkedin.com/in/davidavrin [http://www.linkedin.com/in/davidavrin] www.twitter.com/DavidAvrin [http://www.twitter.com/DavidAvrin] www.facebook.com/therealdavidavrin [http://www.facebook.com/therealdavidavrin] www.instagram.com/therealdavidavrin [http://www.instagram.com/therealdavidavrin]  Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices]

Jon Nordmark Interview - Using AI to Implement New Tech Faster

We all know that innovation is happening at light speed; there are new technologies that allow for better and faster ways of connecting with customers and expediting transactions. But one of the biggest challenges that innovators face in bringing new technology to market is that too often new tech doesn't play nice with old Tech. Well, my guest today is using AI and low code to bring new technologies to industry 17 times faster than traditional approaches. I'm talking today with tech entrepreneur and e-commerce pioneer, John Nordmark, CEO and co-founder of iterate.AI, about how a new generation of artificial intelligence and technologies will revolutionize customer engagement.  You can find Jon Nordmark at: https://www.linkedin.com/in/nordmark [https://www.linkedin.com/in/nordmark] https://www.iterate.ai/company/our-team/jon-nordmark [https://www.iterate.ai/company/our-team/jon-nordmark] You can find David Avrin at: www.davidavrin.com [http://www.davidavrin.com/] www.linkedin.com/in/davidavrin [http://www.linkedin.com/in/davidavrin] www.twitter.com/DavidAvrin [http://www.twitter.com/DavidAvrin] www.facebook.com/therealdavidavrin [http://www.facebook.com/therealdavidavrin] www.instagram.com/therealdavidavrin [http://www.instagram.com/therealdavidavrin] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices]

Don Fox Interview, Chairman of Firehouse Subs

Eating out has changed significantly over the years, even just in my lifetime. We've gone from the classic sit down dining to drive up, to drive through, to order up front, to grab and go, and even a big growth recently in ghost kitchens. So what's new in the dining industry? And, more importantly, what's next? Today we have a real treat on the podcast. I sat down with restaurant industry icon and chairman of Firehouse Subs, Don fox. We're going to talk about where this constantly evolving industry is headed next and what that means to all of us in business. Today I'm talking to restaurant industry veteran Don Fox. You can find Don Fox at: https://www.linkedin.com/in/don-fox-0919033 [https://www.linkedin.com/in/don-fox-0919033] https://twitter.com/DonMFox [https://twitter.com/DonMFox] You can find David Avrin at: www.davidavrin.com [http://www.davidavrin.com/] www.linkedin.com/in/davidavrin [http://www.linkedin.com/in/davidavrin] www.twitter.com/DavidAvrin [http://www.twitter.com/DavidAvrin] www.facebook.com/therealdavidavrin [http://www.facebook.com/therealdavidavrin] www.instagram.com/therealdavidavrin [http://www.instagram.com/therealdavidavrin] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices]

Sam Reese Interview - CEO of Vistage

Ken Blanchard famously said that "none of us is as smart as all of us". We're all limited in our knowledge and perspective by what we've experienced: our personal and professional wins and losses. Well, no organization has leveraged that collective wisdom, mastermind set philosophy better than Vistage. Today on the podcast, I'm pleased to be talking with Sam Reese. He's the CEO of Vistage, the world's largest and most successful CEO coaching and peer advisory organization. We're going to talk about how to bolster your experience, your perspective, and your professional network, so you can make better decisions and future proof your business model. You can find Sam Reese at: https://www.linkedin.com/in/samreese/ [https://www.linkedin.com/in/samreese/] https://www.vistage.com/ [https://www.vistage.com/] You can find David Avrin at: www.davidavrin.com [http://www.davidavrin.com/] www.linkedin.com/in/davidavrin [http://www.linkedin.com/in/davidavrin] www.twitter.com/DavidAvrin [http://www.twitter.com/DavidAvrin] www.facebook.com/therealdavidavrin [http://www.facebook.com/therealdavidavrin] www.instagram.com/therealdavidavrin [http://www.instagram.com/therealdavidavrin] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices]

Pamela Norton Interview - What Blockchain Means for Your Business

Just a decade ago you had never heard the terms blockchain, metaverse, cryptocurrency, non-fungible tokens and digital assets. Well, now they are transforming how we look at information, what we own, what we don't own, and who's in charge of it. Today on the podcast, we're gonna take it out of the conceptual and talk about what it all means to your business and the future of transactions and business relationships. I'm talking to the brilliant Pamela Norton, the CEO of Title Change. She's a legendary pioneer in the development of technology designed to secure trusted interactions and transactions. Get ready to take notes; let's geek out together. You can find Pam Norton at: https://www.linkedin.com/in/pamelaannnorton/ [https://www.linkedin.com/in/pamelaannnorton/] You can find David Avrin at: www.davidavrin.com [http://www.davidavrin.com/] www.linkedin.com/in/davidavrin [http://www.linkedin.com/in/davidavrin] www.twitter.com/DavidAvrin [http://www.twitter.com/DavidAvrin] www.facebook.com/therealdavidavrin [http://www.facebook.com/therealdavidavrin] www.instagram.com/therealdavidavrin [http://www.instagram.com/therealdavidavrin] Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices]