"We're Whole People": How Nurdes Gomez Builds Culture That Actually Connects
What if the foundation of great employee experience isn't a perk, a platform, or a budget line, but simply treating people like whole people?
In this episode, Tray sits down with Nurdes Gomez, Director of People Operations at eMed, a GLP-1 weight management program based in Miami. With 17 years in healthcare and HR, Nurdes has seen it all, from leading people at Baptist Health South Florida (one of the largest non-profits in the region with 5,000+ employees) to being employee #77 at a fast-moving startup where she has personally onboarded nearly the entire team.
Nurdes returns again and again to a simple but powerful idea: we're whole people. Work takes 80% of our time, but our employees show up carrying everything else too, including kids, parents, health, finances, and all the in-between. She shares how she creates an environment where team members feel safe asking for help, why a $1 handwritten card can outlast any branded swag (some of her team members still have the chocolate-and-card notes she made years ago), and how mental health resources like eMed's zero-copay therapy benefit have become non-negotiable infrastructure.
For HR leaders who are a team of one and balancing recruiting, onboarding, ops, and everything in between, Nurdes offers a refreshing reminder that resourcefulness and personalization will always beat budget. The smallest gestures, when they're genuine, are the ones employees remember years later.
You'll learn:
* Why treating employees as whole people is the engagement strategy that scales at any company size
* How to build the infrastructure that makes employees comfortable asking for help
* Why personalization beats generic recognition every time
* The mindset shift that helps HR teams of one make a big impact without a big budget
* How Nurdes refills her own bucket as an HR team of one (hint: she walks 100+ miles a month)
If you're an HR or People leader looking for human-first ways to make your team feel seen, this one is packed with wisdom and practical takeaways.
Connect with Nurdes on LinkedIn [https://www.linkedin.com/in/nurdes-gomez/], and check out her work as a SHRM National Mentor.