Flux. A podcast by Movify

Ep. 29 | A Human-Centric Path To AI In Healthcare with Partenamut's CDO Bart Vandenreijt

We explore how AI can make healthcare feel more human, not less. Bart Vandenreijt shares concrete wins in service operations, a culture playbook for change, and a 2030 shift from insurance to assurance at Partenamut. • psychology background powering data-driven decisions • lateral thinking as a driver for innovation • telecom, retail, healthcare differences and constraints • human-centric values: simplify with empathy, digitize to humanize • Dennis persona and broken care journeys • building FOCA: voice transcripts to knowledge • email triage, knowledge base, faster onboarding • computer vision for claims automation • legacy tech debt and stepwise scaling • team growth from 6 to 70 with clear purpose • 2030 vision: smart health data ecosystems If you're interested in knowing more about Movify, don't hesitate to visit our website on movify.com. Stay tuned for the next episode and don't forget to follow us on LinkedIn and Instagram

Ep. 28 | Inside BNP Paribas Fortis: AI strategy, agentic automation, and the race for responsible scale

In this episode, We sit down with Kristof Meganck, CDO @ BNP Paribas Fortis in Belgium. We explore how to turn AI from buzzword to business value with BNP Paribas Fortis’ CDO, moving from NLP chatbots to LLM-powered assistants, from RPA to agentic automation, and from siloed experiments to group-scale services. Along the way, we talk leadership under pressure, data governance, and why guardrails matter more than speed. • EQ–IQ leadership shaped by crisis and delivery • Personal influences and the change mindset • AI strategy pillars: client experience, efficiency, augmentation • Rebuilding SAMI with LLMs for voice and text • Guardrails to prevent hallucinations and bias • LLM hub, model selection, and sustainability • End-to-end process redesign beyond RPA • KYC, AML, fraud, IDP, and speech-to-text minutes • YARA for all and vertical tools for roles • Data governance, BCBS 239, GDPR, and Colibra • Responsible AI, testing, and safety practices • Local innovation vs group “as-a-service” components • Mistral partnership, sovereignty, and agents • Five-year outlook: internet of agents and paradigm shift • Scaling impact across tribes and measurable P&L value If you're interested in knowing more about Movify, don't hesitate to visit our website on movify.com Stay tuned for the next episode and don't forget to follow us on LinkedIn and Instagram.

Ep. 27 | The State of the Design industry today with Vitaly Friedman

Vitaly Friedman, co-founder of Smashing Magazine, joins us to discuss the current state of design, exploring how designers can navigate industry confusion while creating meaningful impact in an AI-driven world. • Our industry is experiencing "confusion with a big capital B and C" creating both challenges and opportunities for designers • Finding gaps where nobody fits allows designers to make tremendous impact in companies • Articulating design value through business metrics helps secure resources for innovation • Organizational design maturity isn't about deliverables but about human connections and continuous improvement • AI implementation requires moving beyond simple chatbots to thoughtful multimodal experiences • Designers should focus on understanding how humans interact with AI rather than becoming prompt engineers • European Accessibility Act hasn't driven the expected transformation because companies aim for minimal compliance • Make accessibility relatable by connecting it to everyday experiences like using devices one-handed or in bright sunlight • Future-proof design skills include business literacy, technical understanding, and ability to solve real human problems • Digital sustainability will become increasingly important as we recognize the waste created by AI-generated content Join us for Vitaly's upcoming meetup & workshop at Movify in Brussels: - Monday 17th November at 6pm - Meetup: 'You will not be replaced by AI' - Tuesday 18th November at 9am -  Full day workshop on 'Design Patterns for AI Interfaces' Register your seat now [https://www.movify.com/community/design-patterns-for-ai-interfaces-workshop]

Ep. 26 | AI, Ambition & the Partnership Between Belfius, Mistral and Alan

In this episode of Flux, we sit down with Jonathan Neubourg, Chief Digital, Data & AI Officer at Belfius, to explore how one of Belgium’s largest banks is reimagining the future of finance through bold digital strategy, human-centered design, and smart AI partnerships. From his unexpected journey—from technical college to the C-suite—to forging collaborations with Mistral and Alan, Jonathan shares how he’s helping build one of Europe’s most highly rated mobile banking experiences. We discuss transforming legacy systems, developing personal AI assistants, and the essential role of trust in technology. This episode is a masterclass in innovation at scale—where empathy, clarity, and strategic partnerships redefine what banking can be. You’ll also hear two surprise guest questions from respected industry peers, adding even more insight to the conversation. And if you’re considering a career at Belfius, this is an episode you’ll want to hear. Jonathan is refreshingly humble and deeply believes in people’s potential over diplomas. Belfius has open positions right now—so if you're looking to grow in an environment that values mindset and skills above all, this conversation might just inspire you. Tune in if you’re curious about: 🔹 How AI is being used in mobile banking (beyond the buzz) 🔹 What real digital transformation looks like behind the scenes 🔹 Why Belfius is betting on European AI with Mistral 🔹 How to build a meaningful tech career without following the “typical” path 🔹 Why the human + digital balance still matters Enjoy the episode!

Ep. 25 | Shaping the Future of e-Commerce at Carrefour

In this episode of Flux, we sit down with Matthieu Ullens, Chief Digital Officer at Carrefour, to unpack how one of Europe’s retail giants is reimagining the future of digital commerce. From gaming roots to corporate leadership, Matthieu shares how his entrepreneurial mindset helps bridge business strategy with human-centric innovation—and how Carrefour is using AI to empower employees, personalise experiences, and rewire complex operations. We explore the challenges of transforming legacy retail, how to foster employee happiness at scale, and what the supermarket of 2030 could look like. ✨ Plus, Matthieu’s digital “secret friend” makes a surprise appearance—and we ask him some delightfully unexpected questions you won’t want to miss. 💡 Whether you're into digital strategy, tech innovation, or just curious about the future of shopping—this episode delivers fresh insight and plenty of fun.