Global Services: FDI, CX, BPO & Tech

ICMI's Brad Cleveland on Leading the Customer Experience

What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past. Watch the video version here: https://youtu.be/AnKaXTs3q4g Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

NAB Show 2026: The Tools That Are Changing Content Creation

Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more powerful camera setups, to AI tools that are beginning to automate parts of production and distribution. I'll share what I’m seeing here on the ground, the biggest trends from the show, and what it all might mean for the future of media. Watch the full video here: https://youtu.be/wEfGb4NDy_o Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Check out my other YouTube Channels: Loren Moss: https://www.youtube.com/@LorenMoss Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts Finance Colombia: https://www.youtube.com/@Financecolombia Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts E Pluribus Unum: https://www.youtube.com/@Outofmanywebecomeone E Pluribus Shorts: https://www.youtube.com/@EPluribusShorts Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

One Device to Run Your Entire Broadcast Setup - The YoloBox (Interview)

At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup. If you're interested in live streaming gear, portable broadcast setups, or the future of creator production tools, this is one to watch.  Filmed on the show floor at NAB Show 2026 in Las Vegas. Watch the video version here: https://youtu.be/sFNpTML6E8A Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write

How Brands Are Growing Podcasts in 2026 | NAB Show Interview

At the 2026 NAB Show in Las Vegas, I spoke with Robert Tuchman of Amaze Media Labs to discuss how companies are using podcasts and YouTube to build authority, generate leads, and scale their content strategy. Robert goes over why most podcasts fail to grow, how businesses can turn content into audience acquisition, and the systems top brands use to dominate modern media. Amaze Media Labs works with major companies to produce high-quality podcasts, distribute them across platforms, and grow listeners through targeted technology-driven campaigns. If you’re a business owner, marketer, creator, or anyone interested in the future of media, branding, and audience growth, this interview is packed with insights! Watch the video version here: https://youtu.be/5fbIQLZrq8I Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write

The Solomon Islands: Untapped Business Potential?

The Solomon Islands sit at a pivotal moment. With the IMF’s latest review highlighting both resilience and vulnerability, this South Pacific archipelago faces a rare window to shift from resource-dependent industries toward high-value professional services, digital infrastructure, and sustainable tourism. From the Coral Sea Cable transforming connectivity to untapped opportunities in AI-enabled outsourcing, data services, and niche tourism, the country has the ingredients for a modern economic pivot. Could the Solomon Islands be one of the region’s most overlooked opportunities? Watch the video version here: https://youtu.be/7ePGtiTSVK4 Where to find me Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/ Facebook: facebook.com/cognitivebusinessnews/ Instagram: instagram.com/cognitive_business/ More about Loren Moss: https://lorenmoss.com/write Cited Sources IMF Statement: https://www.imf.org/en/news/articles/2026/03/19/pr26081-solomon-islands-IMF-Staff-Completes-2026-AIV-Mission World Bank: https://www.worldbank.org/ext/en/region/eap/pacific-islands https://www.dfat.gov.au/geo/solomon-islands Coral Sea Cable Company: https://coralseacablecompany.com/ Solomon Islands National Statistics Office: https://statistics.gov.sb/ https://www.cbsi.com.sb/ Doing Business On The Bahamas book: https://www.amazon.com/Doing-Business-Bahamas-Operations-Destination/dp/B09B4LX2B5