KPI Fireside: A Continuous Improvement Podcast

John Garrett on Building a Culture People Stay For

What if your company expected every single employee to submit improvement ideas within their first six months on the job? In this episode of KPI Fireside, host Keith Norris sits down with John Garrett [https://www.linkedin.com/in/john-garrett-b8767047/], who has spent the last 20 years as a Product Owner and Client Success Executive at 3M Health Information Systems, where he specializes in helping healthcare organizations and their customers get more value. 🔻 How 3M made CI part of every employee's job from day one 🔻 Why owning your forecast matters more than hitting it 🔻 How to build trust and drive change without direct authority 🔻 Why going on site beats every survey you'll ever send 🔻 The art of asking questions that get honest answers 🔗 Connect with John Garrett on LinkedIn: https://www.linkedin.com/in/john-garrett-b8767047/ [https://www.linkedin.com/in/john-garrett-b8767047/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/] 🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.

Darren Dolcemascolo on Turning Improvement Into Sustained Execution

What separates organizations where continuous improvement fades after a leadership change from those where it becomes part of the company's DNA? In this episode of KPI Fireside, host Keith Norris welcomes back Darren Dolcemascolo, [https://www.linkedin.com/in/darrendolcemascolo/] founder of EMS Consulting Group, for his second appearance on the show (first heard in Episode 31). [https://rss.com/podcasts/kpi-fireside/2279822/] With more than two decades of experience helping organizations improve operational performance through Lean Six Sigma, leadership development, and execution-focused consulting, Darren shares what it really takes to move beyond tools and improvement activity to build the operating discipline needed for measurable, sustainable results. 🔻 Why the terminology debate in Lean Six Sigma misses the point—and what actually matters 🔻 How leadership engagement (not lip service) determines whether improvement programs succeed or quietly die 🔻 Why CI teams are set up to fail when they own improvement instead of leadership owning it 🔻 How to structure a Green Belt program so it drives real ROI, not just completed coursework 🔻 What leader standard work is, why leaders should develop it themselves, and how to make it stick 🔻 Why Gemba walks matter—and what happens when leaders actually show up to where the work gets done 🔗 Connect with Darren Dolcemascolo on LinkedIn: https://www.linkedin.com/in/darrendolcemascolo/ [https://www.linkedin.com/in/darrendolcemascolo/] 🔗 Visit EMS Consulting Group: https://www.emsstrategies.com/ [https://www.emsstrategies.com/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/] 🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.

Karen Martin on Clarity First: Flow, Metrics, and Leading Improvement

What does it take to design an organization where work actually flows and improvement never stops? In this episode of KPI Fireside, host Keith Norris sits down with Karen Martin [https://www.linkedin.com/in/karenmartinopex/], president of TKMG and internationally recognized thought leader in operational excellence, Lean management, and business performance. Karen shares how organizations can achieve clarity, eliminate the obstacles that slow work down, and build the conditions where every leader takes ownership of improvement. 🔻 How to know the difference between a value stream and a process and why it matters 🔻 How to choose the relevant few metrics instead of drowning in data you never act on 🔻 Why the Belt program created a dangerous gap between improvement specialists and the leaders who should own it 🔻 How to build an improvement culture when your organization was never designed that way 🔻 Why continuous improvement belongs to leadership, not a dedicated team 🔗 Learn more about Karen Martin and TKMG: https://www.tkmg.com [https://www.tkmg.com] 🔗 Connect with Karen Martin on LinkedIn: https://www.linkedin.com/in/karenmartinopex/ [https://www.linkedin.com/in/karenmartinopex/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]

Danny Toney on Data Driven Leadership

Most leadership teams are flying blind. They have plenty of data but no clarity on what actually matters, who owns it, or what to do when things go off track. In this episode of KPI Fireside, host Keith Norris sits down with Danny Toney [https://www.linkedin.com/in/dannytoney/], Certified EOS Implementer and business improvement consultant, who helps leadership teams cut through the noise and drive measurable traction. 🔻 Why your weekly meetings feel like a four out of ten and how to fix that 🔻 How to spot a problem three months before a customer calls to complain 🔻 Why treating symptoms keeps the same issues coming back every single quarter 🔻 How 90 day priorities keep your whole leadership team pulling in the same direction 🔻 Why the most successful leaders have more clarity than everyone else and how to get it 🔻 How to use EOS as a tool that makes every person's work life better, not just the bottom line 🔗 Connect with Danny Toney on LinkedIn: https://www.linkedin.com/in/dannytoney/ [https://www.linkedin.com/in/dannytoney/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]

Katie Anderson on Building Teams That Think, Learn, and Improve

What separates organizations that improve occasionally from those that build improvement into their DNA? In this episode of KPI Fireside, host Keith Norris sits down with Katie Anderson [https://www.linkedin.com/in/kbjanderson/], internationally recognized leadership consultant, speaker, and author of the Shingo Award-winning book Learning to Lead, Leading to Learn. Katie shares how leaders can create learning-driven cultures, develop people through problem solving, and avoid the trap of becoming the hero with all the answers. 🔻 Why great leaders “own the thinking process, not the thinking” 🔻 The difference between solving problems and developing problem solvers 🔻 The danger of focusing on templates instead of thinking frameworks 🔻 Why caring about people doesn’t mean carrying all the responsibility 🔻 How AI can accelerate learning without replacing human thinking 🔗 Connect with Katie Anderson on LinkedIn: https://www.linkedin.com/in/kbjanderson/ [https://www.linkedin.com/in/kbjanderson/] 🔗 Help shape Katie's next book by taking this survey (open til' May 22nd): https://docs.google.com/forms/d/e/1FAIpQLScjlCi-Y3rfzihImMRahEfxMuPr4uqZ4TVqy7h5iRyEQ_uadQ/viewform [https://docs.google.com/forms/d/e/1FAIpQLScjlCi-Y3rfzihImMRahEfxMuPr4uqZ4TVqy7h5iRyEQ_uadQ/viewform] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]